Fnac image

Fnac

Shopping center

šŸ˜  shocked of this terrible service, unprofessional and uneducated staff, 1/10. they messed up my camera roll, which i gave them to reveal, and of course they blamed me on that, said that it was my fault and that i opened it under the sun, which i never did, since i know how it works. at least they did... People often mention service, store, books, good, time, shopping, customer, staff, Fnac, products,


Address

īƒˆR. do Carmo 2 Loja 407, 1200-094 Lisboa, Portugal

Website

www.fnac.pt

Contact

ī‚°+351 21 153 6000

Rating on Google Maps

4.30 (6K reviews)

Open on Google Maps

Working Hours

  • Wednesday: 10ā€ÆAM to 10ā€ÆPM
  • Thursday: 10ā€ÆAM to 10ā€ÆPM
  • Friday: 10ā€ÆAM to 10ā€ÆPM
  • Saturday: 10ā€ÆAM to 10ā€ÆPM
  • Sunday: 10ā€ÆAM to 10ā€ÆPM
  • Monday: 10ā€ÆAM to 10ā€ÆPM
  • Tuesday: 10ā€ÆAM to 10ā€ÆPM

Featured Reviews


Frequently mentioned in reviews: service (18) store (16) books (13) good (12) time (10) shopping (10) customer (9) staff (8) Fnac (8) products (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 solomiia o. 7 months ago on Google ā€¢ 3 reviews
    shocked of this terrible service, unprofessional and uneducated staff, 1/10. they messed up my camera roll, which i gave them to reveal, and of course they blamed me on that, said that it was my fault and that i opened it under the sun, which i never did, since i know how it works. at least they did a refund of half price of this messed up service. but of course it didnt end like this, they messed up my second roll too and i got 25 pictures out of 36. first they told me to wait 3 weeks, then when i came, they said that it will take 1 month in total, different workers tell you different information. also they said that they will call and notify me if my pictures are ready, in the end they never called me and never texted me, i had to go there and check if its ready. never going to FNAC again, never ordering any services from them.
    5 people found this review helpful šŸ‘

  • 2/5 Rıdvan ļæ½. 1 year ago on Google
    They connect 4K monitors to poor hdmi multipliers and you see as bad as 360p image on it. If you want to properly see a monitor by connecting the cable directly to the computer sitting next to it in order to setup proper resolution and see quality, they say they cannot do it. You are expected to buy a monitor without seeing its capability.. Thumbs down for poor service.
    3 people found this review helpful šŸ‘

  • 1/5 Carolina G. M. 1 year ago on Google
    The typical place you enter and quickly want to leave, running away. What terrible energy from the staff who were on the ground floor by the books today. An unwillingness and willingness to help and attend. Bad hospitality.
    3 people found this review helpful šŸ‘

  • 5/5 Peaceful R. 1 month ago on Google ā€¢ 558 reviews New
    Where you can Gate all product

  • 2/5 Fahil A. 7 months ago on Google ā€¢ 27 reviews
    Great store, a lot of cool stuff here, service is terrible at the electronics. Was asking about portable monitors and was met by an grumpy and mad. Tried to ask if there were any stores nearby that sold the item, was met by a ā€œNO!ā€ and tried to ask again about there nearest place to buy such a product and no info was given, just a stupid glaze. This worker needs a therapist or a guru, give him some positive vibes.
    2 people found this review helpful šŸ‘

  • 1/5 Basem D. 1 year ago on Google
    There have some cheater sales man , they force to make insurance. I bought 2 phone on Black Friday one sales man (forgot name )he said if you buy phone then u must have to pay insurance 7.99 but itā€™s only one time you donā€™t have to pay more. Itā€™s insurance offer. I ask many times r u sure I donā€™t have to pay more he said no itā€™s confirmed only on time 7,99 now my account cut every month 7,99. So be carefull of fraud sales man especially . They do only with foreign customer. Any one here can give me suggestions what can I do for this cheats.
    2 people found this review helpful šŸ‘

  • 4/5 Drone 3. 4 years ago on Google ā€¢ 99 reviews
    Shopping is good only when Fnac has sales - all other time - very pricy place $$$ with such a bad range of electronic products. Employees are very helpful and polite
    1 person found this review helpful šŸ‘

  • 5/5 JoĆ£o L. 2 months ago on Google ā€¢ 318 reviews New
    FNAC shop in Chiado offers a wide variety of books, children's toys, and interesting items that make it a great place to spend a couple of hours exploring. I've purchased a PC here twice over the years, and their customer service has always been excellent. They have a diverse selection and provide a pleasant shopping experience.

  • 5/5 prashant b. 7 months ago on Google ā€¢ 82 reviews
    Very helpful staff great service
    1 person found this review helpful šŸ‘

  • 3/5 David W. 7 months ago on Google ā€¢ 36 reviews
    Last of a dying breed, used to love browsing for hour's in the DVD and CDs but can't do that anymore as they only have a small section of CDs and no DVDs but have a great selection of books and electronics
    1 person found this review helpful šŸ‘

  • 4/5 Pedro A. 3 weeks ago on Google ā€¢ 236 reviews New
    Good store

  • 1/5 AA 1 year ago on Google
    Horrific customer service. Sold me the wrong item and refused to give a refund. Had to wait an hour and speak to 3 people to receive my refund. Better off ordering online from Apple.
    1 person found this review helpful šŸ‘

  • 5/5 Saidur Rahman B. 1 year ago on Google
    Import, export, sale, exhibition, distribution and, in general, the dissemination, in any form, of consumer objects and services intended for culture, home, education, training, information and leisure for all apparatus and supports for all equipment, apparatus and supports of any nature, intended for the dissemination, recording, reproduction and retransmission of sound and image, including technical assistance, maintenance and other services, related to the activities and products mentioned above , namely: a.Ā books, newspapers and magazines, and all types of sound and image media, namely discs, audio and video cassettes;Ā B.Ā all types of photographic apparatus and respective accessories, photographic development, photograph reproduction,Ā photographic and cinematographic evidence and all types of radio, cinema, television, video and micro-computer equipment;Ā Ć§.Ā merchandising products associated with literary, cinematographic and/or musical works, games and, as well, educational products;Ā d.Ā exhibitions of photographs and works of art;Ā and.Ā tickets for shows of any nature;Ā f.Ā cafeteria, bar and catering services;Ā g.Ā the exercise of activities specific to and ancillary to travel and tourism agencies, including the organization and sale of tourist trips, the reservation of services in tourist resorts, in rural tourism resorts and in nature houses, ticketing and reservation of seats in any means of transport, representation of other travel and tourism agencies, national or foreign, or foreign tour operators,Ā as well as the intermediation in the sale of the respective products and the reception, transfer and assistance to tourists;Ā H.Ā the exercise of credit intermediary activities.
    1 person found this review helpful šŸ‘

  • 1/5 Melody L. 1 year ago on Google
    Tax refund , the first time I bought a mac book everything was fine . But the second time I bought a camera and a scope on the taxfree and the man forgot to make it just by making payment . Then I returned to the queue immediately taking the next number. He was not friendly and took another woman out of the queue. I turned around and left . As I was in a hurry before my flight . I won't be coming back!
    1 person found this review helpful šŸ‘

  • 1/5 Valerie K. 1 year ago on Google
    I never write reviews but Iā€™m doing it this time. Iā€™ve been in Portugal for several weeks and have met incredibly gracious and kind people absolutely everywhere Iā€™ve been until I had the misfortune of going into this store. Incredibly rude and unhelpful. I had a quick yes or no question and waited near the info area for several minutes while this tall youg man just stared at a computer screen (no other customers nearby). When I finally went ahead and greeted him since he was ignoring me, he put his hand out in an offensive way and told me he wouldnā€™t help me in a very rude tone. I knew he was doing something but Iā€™ve worked retail and good customer service is to just politely let people know when you can help not ignore them. He apparently couldnā€™t look at a screen and say yes or no simultaneously. My question literally would have taken one second. No customer service skills and zero multitasking ability plus a rude dismissive gesture and glaring at me is not ok. I then went to the service desk and another unhelpful young man told me he wouldnā€™t help me and I needed to ask the first guy. When I said he wouldnā€™t help me, he shrugged and literally turned his back on me. There were almost no customers so busy was not the issue. I tried one more time and the first guy just walked by me , again no acknowledgement. Very unpleasant experience and I gave my business elsewhere but upsetting to be treated in such a rude way nonetheless.
    1 person found this review helpful šŸ‘

  • 1/5 Joao Marco P Da S. 2 years ago on Google
    Worst client experience ever. No trained, unpolite and arrogant. Made an order on the net, the website offer to take the delivery in the very next hour to their store. Order placed at 14.25, 1 table game, 1 membership subscription 20h00 order not ready..... I asked if the table game was available in the store . "Yes, but you have to wait your order is ready...." Ok so just cancel the order and i m buying the table game in the store.... "No you have to cancel with customer service" ... Ok can i at least get my member cards so i Can use and take the Cashback for the purchases i m doing now..."your card needs to be activated in the next 24 hours.. (paid on the net, wt...f ?) Ok so i decide to make a membership subscription in the store to be able to get the Cashback because they cannot cancel the one I did in the net The lady then asks me an IBAN ...? After several minutes of discussion of how ridiculous this situation is, she is proposing to cancel the card i did on the net the same day.... Her colleague at the cash desk A. Garcia had been so rude Unprofessional, they are so into following procedures that just provide a really bad experience to customers I won't talk about their customer service on the phone, it s even worse. They don't care they just need to treat the case in 2 min
    1 person found this review helpful šŸ‘

  • 1/5 Todor L. 1 year ago on Google
    I was sent to the customer care of fnac by Apple to buy a replacement part. The people at the after care service were rude, unfriendly and not helpful. Itā€™s a shame that Apple lists them as a support place.
    1 person found this review helpful šŸ‘

  • 1/5 max r. 11 months ago on Google
    Misleading informations on the website, unprofessional customer service hotline. Bought online, pick up at chiado. Had to return the product which was only possible there and not at another fnac store. Fnac never again.
    1 person found this review helpful šŸ‘

  • 5/5 Thamil I. 1 year ago on Google
    Electronics store with a good selection. Customer service at this location is very good and the return is no issues at all if needed. Prices are good and you can select items easily only then pick them up. Recommend.
    1 person found this review helpful šŸ‘

  • 5/5 Bruno o. 1 month ago on Google ā€¢ 108 reviews New
    Great service.

  • 5/5 Ray D. 8 months ago on Google ā€¢ 103 reviews
    We came in out of curiosity. A small multi level shopping centre without much fuss. We went into Sephora where my fiance was sat immediately to get her eyebrows done. I joined her to get mine done and had a haircut right next door as soon as I was finished. I felt terrible I hadn't practiced more Portuguese as I wasn't able to converse with the staff more but my experience was excellent in both places. I cannot fault my time here

  • 5/5 Catarina A. 3 weeks ago on Google ā€¢ 88 reviews New
    Of all the Fnac stores I know, the one in Chiado is the one I like the most, one of the reasons is the coffee

  • 2/5 Ismael O. 7 months ago on Google ā€¢ 82 reviews
    the place is amazing but sadly the security team always forbid me the entrance with my dog (a little pinscher) which is really ironic cause ArmazƩns Chiado is pet friendly... well... most of it

  • 1/5 Gonzague du C. 4 months ago on Google ā€¢ 79 reviews
    Online shop: You pay for fast delivery, 3 days later... nothing support-line always busy and when you reach them .... "can't do anything" not even an offer to reimburse extra cost paid for nothing

  • 5/5 hady s. 2 months ago on Google ā€¢ 38 reviews New
    Helpful service. Variety of products that you canā€™t find elsewhere

  • 1/5 j p. 2 months ago on Google ā€¢ 20 reviews New
    Warten much better now reliable fanc don't care after item sold

  • 4/5 Juliette L. 3 months ago on Google ā€¢ 18 reviews New
    Literature, phones, gadgets, and lots of great surprises at reasonable prices for a tourist trap

  • 2/5 MickaĆ«l G. 2 months ago on Google ā€¢ 10 reviews New
    It looks more like a toy store than a place of culture

  • 5/5 ozzie g. 5 months ago on Google ā€¢ 10 reviews
    This is one of the 2 big stores of fnac in Lisbon. The second biggest is in Columbo shopping center. Other branches of fnac are small as compared to these two. These two have a wide variety of stuff ranging from camera lenses, electric bikes, games, laptops, tablets etc

  • 5/5 Summer A. 2 months ago on Google ā€¢ 4 reviews New
    The staff are friendly If you want to buy a SIM card that can only be used in Portugal, go here 4GB 5 euros per month (The prices on the tag are incorrect prices)

  • 5/5 Emily A. 2 years ago on Google
    Situated in the middle of busy Chiado, this Fnac location maintains good organization and stock. I was greeted by friendly employees and found what I was looking for quickly. In and out in 5 minutesā€”an experience you want when picking up electronic essentials on the go. I found prices to be quite reasonable with a fair number of selections for each item so you can choose if you want the higher or lower end product.

  • 5/5 Mohammad Mintu M. 2 years ago on Google
    Not much bigger but such a wonderful place to buy some electronics item and books.

  • 5/5 FATIMA ZAHRA B. 2 years ago on Google
    They have a decent selection of english/french books which I needed for my vacations. The location is very central.

  • 5/5 Mark P. 2 years ago on Google
    The staff were knowledgeable and friendly, they spoke English which really helped me,

  • 5/5 Dan B. 2 years ago on Google
    Big show. With all. Kinda of electronic gadgets. Big selection of gaming wheels, shifters and pedals.

  • 1/5 XB889 X. 7 months ago on Google
    I went to the Fnac Amoreiras to buy a kobo, which they didn't have on stock. They told me after checking in their system to go to the Fnac Chiado, which should have had several on stock. So I went there, but they only had the presentation model to sell. I decided to take it anyway, even though they didn't even offer a discount for it. They made me wait 30 minutes because they had to check with the informatic service, and then came back to tell me that it was actually impossible to buy it. I lost 2 hours of my day, thanks to Fnac.

  • 4/5 Oran T. 2 years ago on Google
    Great place for geeks like me. Some stuff are a little bit expensive but I still bought some great things in a great price

  • 4/5 Katrina L. 2 years ago on Google
    it is a mall with stores. Nothing extraordinary, but convenient

  • 5/5 Abdur R. 1 year ago on Google
    I eat at this restaurant almost every time. Their food quality is very good and the price is very affordable. Their behavior is very good and best wishes for Istanbul Kebab.

  • 5/5 Raymond K. 1 year ago on Google
    Good prices, good collection of comic book figures. You can also benefit from Portugals non EU citizen tax free scheme, just sign up before you buy anything, mainly over 50 Euros.

  • 5/5 Darkos A. 1 year ago on Google
    It has a lot of products with great quality. They are a bit more expensive than other places but it's worth the extra cash

  • 5/5 RESUL E. 1 year ago on Google
    An amazing location , in Baixa chiado, itā€™s pretty enough places for buy mobile phones, camera or atc, there is a book store underground of Fnaccā€¦

  • 5/5 Bijay T. 1 year ago on Google
    Almost every types of electronic equipments, gadgets accessories are available with reasonable price. Location it self is really easy to findable cause itā€™s exactly behind the metro, and for those who love sightseeing and shops itā€™s even better cause it is the right place for tourist. I was there to buy wireless Mouse for my laptop and it was kind of visit that I enjoyed. There was lots of other accessories that I have in mind to purchase in next visit.

  • 5/5 Eugenio H. 1 year ago on Google
    It is inside Armazem Chiado and it has 2 floors... I was very will treated there, they helped me as good as they could and it was nice to visit. Like all fnacs, some items are pricey, others in promo if you're lucky, but the variety was nice and I'm sure book readers will like it as the second floor is filled of them. If you're hanging out at sodrƩ harbour, give it a shot.

  • 5/5 Jericho S. 1 year ago on Google
    Great place, but I don't know the comparison of the prices to other places, but you can feel the shopping center environment for sure!

  • 5/5 Alan L. 1 year ago on Google
    Been to FNAC in Spain Barcelona and Portugal Lisboa. Love it!!! Remind me of HMV and Borders book store. I missed and long for such concept of retail shopping. FNAC a combination of both such retail experience. I enjoy the audio section, the books, the toy and figure hobbies collections. I can spend hours browsing and shopping. There is also a FNAC cafe for you to rest and recharge. Must support such retail shopping. Donā€™t let it go the HMV and Borders way. Retail shopping where you can see, feel, touch. Your senses get excited when you see the item you long for, or an item that is new to you.

  • 5/5 Graham J. 1 year ago on Google
    Adore this shopping centre. Itā€™s small as far as shopping centres come, but their bookshop sells all the classics and greats. Spent a couple of hours looking through their collections; books to suit all tastes. Found a copy of Dune in English!

  • 4/5 Masoud S. 1 year ago on Google
    I like the cultural side of the shop, which is downstairs. You get good variety of options for books, music, films, stationery, and board games. Electronic side, you get better options in Worten.

  • 5/5 Carlos P. 2 years ago on Google
    Good photo, computing, music and printed book store with generally good quality products all around.

  • 5/5 Hakim H. 1 year ago on Google
    I was able to find things I needed from headphones to A1-A2 level books in Portuguese. Multilingual staff was helpful.

  • 5/5 Tiago M. 1 year ago on Google
    Great store for books and media. Lovely cafe on the ground floor. This store should consider selling telescopes in store. Spent many happy times here.

  • 5/5 Stephan E. 1 year ago on Google
    The clerk was kind and actually helpful (I searched for camera equipment) Prices are normal, like in any other Home electronic chain

  • 5/5 Eric D. 1 year ago on Google
    The basement floor has a photography shop which sells 35mm films. Not very well stocked with coloured film, and I bought their last roll of coloured film. They do have a lot of B&W film in stock, such as Ilford HP5 and FP4. Prices are quite expensive in my opinion around ā‚¬12-16 per roll depending on type.

  • 5/5 Richard H. 11 months ago on Google
    Loved the inexpensive cafe with its friendly staff. Kindly explained why our cappuccinos were a little different from what we are used to (in the UK). Even replaced one for free. Small selection of fresh pastries. Excellent!

  • 5/5 Daniel Orrego R. 1 year ago on Google
    Wide variety of books in different languages (French, English, Spanish and of course Portuguese) there's a small cafe with space for concerts and a reading room perfect to seat and relax while enjoying a book.

  • 5/5 CP T. 10 months ago on Google
    There is always something that you will pick and buy each time you pop at Fnac...particularly in the books section....it looks like it has a magic spell....I absolutely love it

  • 5/5 Antony O F. 1 year ago on Google
    This shop is great for buying cds but feel they could expand on this a bit more particularly gor the Jazz, Latin and Classical sections. I love to visit this shop on my travels to Lisbon.


Call ī‚°+351 21 153 6000 Open on Google Maps

Amenities


  • Payments
    • āœ“ļø Debit cards
    • āœ“ļø Credit cards
    • āœ“ļø NFC mobile payments
  • Accessibility
    • āœ“ļø Wheelchair-accessible entrance
  • Service options
    • āœ“ļø Delivery
    • āœ“ļø In-store pick-up
    • āœ“ļø In-store shopping
    • āœ“ļø Same-day delivery

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