Nos added 4 extra phone number on my contract without my permission. I called 3 times, spent an hour on the phone, they told me I had to maintain the contract as is or pay 500 euros penalty for the contract cancellation. Then they told me it's from the shop, the shop, identified the mistake done by an employee. HOW COME AN EMPLOYEE CAN ADD STUFF IN YOUR CONTRACT WITHOUT PEOPLE PERMISSION? They told me in the shop this would be fixed, they would give me credit. I received today the Bill, THE EXTRA NUMBERS ARE STILL HERE and MY CONTRACT STILL OVERBILLED!!!!!!!!!!!!!!!!!!!!!!!!!!!!! At this stage I want NOS to reimburse me and cancel my contract WHITOUT FEES, the way you work is UNACCEPTABLE!!!!!!!!

So sloooooow

I was abused and received racist behaviour from the manager. The manager does not appear to like English people, he shouted at me in the store. I have made a formal complaint

Péssima experiência, com informações enganosas, tratam os clientes de forma pouco profissional, não parecem ter qualquer tipo de formação

Indignada com tão ordinário serviço e descaso com os clientes...estive em loja em Fevereiro dia 18,para adesão de um número ao meu pacote. ,vir a saber ha duas semanas atrás que pago por 3 telemoveis totalmente desconhecido por mim..em que atedente deste add por vontade própria e de ma fé ao que sugere,,,liguei ns vezes a pagar ..e não resolveram em loja hj..espera,pedi pata falar responsável..não houve quem atendesse...atedente disse que me ligariam as 15 para resolverem problema,,aguardei ate as 18 e nenhuma ligação,, qdo as 18 e algo ligatam e desligaram rapidamente..voltaram a ligar e fiquei em linha aproximadamente uns 20 minutos ,,a ouvir negociações, sim porque me deixaram em linha ..por fim desligaram..espero bem mesmo que toda conversa seja gravado para fins legais..sem solução para o problema a pagar ppr um tlm que não uso...pelos visto terá que ser levado justiça a televisão a denunciar a sério o mal serviço!

Horrible Operator, Lies to Customers, has absurd WI-FI problems. I can't watch TV because of the box. There have already been contacts and yet problems still occur. Other competitors must be better.

(Translated by Google) I went to the store, on the advice of the technical service, where I spent €7.80 on a call, and I was issued a code to exchange a business equipment. I arrived at the store and was informed by its manager Ruben Rodrigues that if I had the guarantee I could exchange it, but as I wasn't, I refused to do it and that the colleague who issued the code for exchange was incompetent. He also made considerations about why I went to the store, that is, according to the guy, "I would be in doubt" and that I would be "entering his bubble" because I was questioning, in a way that the guy didn't like, your posture. Very poor service! Bad attitude and lack of respect for a customer, who went there on the advice of the technical services of Nos! If anyone has doubts, don't agree that the haughtiness and haughtiness towards the customer is too great! For my part, I lose a customer! (Original) Dirigi me à loja, por indicação do serviço técnico, onde gastei 7.80€ numa chamada, e foi me emitido um codigo de troca de um equipamento empresarial. Cheguei à loja e fui informado pelo seu gerente Ruben Rodrigues, que se tivesse na garantia poderia trocar, mas como não estava se recusava a fazer e que o colega que emitiu o código para troca foi incompetente. Teceu ainda considerações acerca do motivo pelo qual me dirigi à loja, ou seja, segundo o sujeito, "estaria com dúvidas " e que eu estaria a "entrar na bolha dele" porque estava a questionar, de uma forma que o sujeito não gostou, a sua postura. Muito mau serviço! Péssima atitude e falta de respeito para com um cliente, que se dirigiu ali por indicação dos serviços tecnicos da Nos! Se alguém tiver duvidas, não adira que a altivez e sobranceria para com o cliente é demansiado grande! Da minha parte perderqm um cliente!

(Translated by Google) I went to the NOS store to deal with package portability to a new address. The employee, in addition to not knowing how to deal with the matter, was also rude to say that he had been attending me for too long. Pathetic and deplorable service in 2020. (Original) Fui à loja da NOS para tratar de portabilidade de pacote para uma nova morada. O funcionário para além de não saber tratar do assunto ainda foi mal educado a dizer que já me estava a atender há demasiado tempo. Atendimento patetico e deplorável em 2020.

Minha esposa foi pedir uma internet pra nossa casa, já temos plano de telemóvel … o funcionário da loja NOS COLOMBO simplesmente cancelou todo nosso contrato e pediu uma internet a parte, nos causando um imenso transtorno! Fui obrigado a fazer um acordo na fatura que chegou no próximo mês de quase 2000€ de prestações que ainda tinha que pagar! NÃO ESCUTOU oque a minha esposa pediu, pois estava conversando com um colega! Ao ligar na NOS para reclamar da situação… um colaborador de vocês disse “SINTO MUITO NÃO HÁ NADA A FAZER” … total descaso com o cliente! Agradeço a Equipa da NOS LOURESHOPPING que fui muito bem atendido diferente do COLOMBO, la no LoureShopping me orientaram da melhor forma pra resolver toda essa palhaçada que fizeram conosco!

Sempre pessimo atendimento, spiacevole, sembrano di fare un favore, sempre un'area di superiorità e deprezzamento, bene, è così male che non trovo neanche le parole giuste per specificare il male che mi fa andare a questo negozio li al Colombo, le volte che sono andata o qualsiasi della mia famiglia è sempre lo stesso. Ovvio che sempre per "obbligo" non avendo via di scelta. Se capisce avere una giornata male, ma lì ormai è di "norma", suppostamente, trattare male la gente, dopo tante brutte speranze, solo questo che riesco pensare. Penna dover mettere 1 stella per fare la ricezione perché ne anche questo se lo meritano.

Really good , Brazilian staff very helpful man he sorted my issue xxx

Few of them are good and most of them are rude with non-português speaking people. Often use bad words in native language (easy to understand by their facial expressions)

Helpful employees

I went to the Nos store in Colombo to receive explanations about my invoice where I was charged €50 more than I usually pay. And the attendant Mia Kasongo was extremely rude and not only did she not know how to explain the Nos app, but she gave an ironic and crooked answer when she asked if there was someone in charge in the store who could solve my problem. In addition to the poor service, they were unable to explain anything regarding the invoice. Finally I asked for the complaints book and left the store completely disappointed. Improve the service of your employees!

I had the misfortune of walking into this phone store and it was the worst experience of my life! Employees seemed more interested in gossiping among themselves than helping anyone with questions. Poorly educated and completely uninterested in helping.

I was in the store a few weeks ago, and I was very well attended to by the salesperson Júlio, he was very kind and professional in helping me find a solution. Thank you and I recommend the store, excellent professionals!

Péssimo atendimento ao cliente nesta loja. Os funcionários têm uma atitude ruim e a NOS continua a não fazer nada a respeito. Quando você olha para os membros da equipe, eles são como pessoas sem alma, vazias e rudes, sem remorso pela forma como o tratam. O gerente é pior, mas todos os funcionários têm o mesmo comportamento. Estou agora a sair da NOS para a MEO

(Translated by Google) 5 star service by Neusa, very good, with attention to detail and what the customer wants. I don't give 5 stars to the service at the store because the person who handles the reception differs from the rest of the team, he started by telling me that the subject that brought me to the store had to be preceded by a call to any number that he provided me, a situation that was not confirmed. Pity this reception, but it was worth what Neusa decided Thanks Neusa, not everything is bad. (Original) Atendimento 5 estrelas por parte da Neusa, muito bom, com atenção ao detalhe e ao que o cliente pretende. Não dou 5 estrelas ao atendimento da loja em virtude da pessoa que faz a recepção destoar do resto da equipa, começou logo por me dizer que o assunto que me trazia à loja tinha de ser precedido por uma chamada para um qualquer número que me forneceu, situação que não se veio a confirmar. Pena esta recepção, mas valeu o que a Neusa resolveu Obrigado Neusa, nem tudo é mau.

(Translated by Google) Very crowded always (Original) Muito cheia sempre

(Translated by Google) They do not know how to serve anyone and despise customers (Original) Não sabem atender ninguém e desprezam os clientes

(Translated by Google) Super Friendly (Original) Super Simpáticos

Employees who do not know how to treat people. They treat people very badly. If there is any fulfillment, do not go there

A store inside the largest shopping center "Colombo" in Lisbon which has around 10 service counters, only one of which is aimed at companies, I spent almost an hour waiting to be served as there were only two people in the queue for companies, while I waiting for the other counters to be almost always empty, and finally the lack of professionalism and behavior of some employees in the work environment. Normally I don't go to physical stores to avoid these hassles but unfortunately my account manager simply disappeared from the map. Dissatisfied!

Staff are soo rude to their customers. Iam one of the customers of NOS .but after that I wanna end the NOS service..they are doing nothing except standing in front of desk.very rude and poor behaviour and service

I went to 2 stores and 1 kiosk to solve a problem that initially seemed very difficult to solve and in the end, everything was solved in 3 minutes. On the first attempt, I went to the Torres Vedras store in the shopping center, I was attended to by the employee Bruna who didn't show much interest in helping and, to improve the situation, it was noted that she didn't have enough knowledge to provide the service. I then went to the kiosk in the Colombo shopping center, where I received the same type of service and they didn't resolve the situation. Not satisfied, I finally went to the store, also in the Colombo shopping center. It was here that the employee Tomás resolved everything in a few minutes and was very friendly and helpful. I regret that the services are not accompanied by good employees, with the desire and knowledge to help.

Bad experience, a service was changed without my permission. Absurd