I was shopping here a few weeks ago with my daughter when she suddenly needed the toilet. I had to dump my shopping because Matalan has closed their toilets. Anything to save a penny. I didn’t return to continue or pay for the shopping as I was then angry at having to try 5 different stores to find an available toilet. Disabled people and children need toilets! She is both. I will continue to do most of my shopping on Amazon with less guilt every time something like this happens.

It's ok I was kinda disappointed that from my previous visit many years ago it's now not as good there seems to be nowhere near the amount of items available in quantity and range of almost feels like it's been gave up on . The lift has a fault the door takes ages to open and close on the 1st floor though it looks like it's being attempted to be fixed as instruction manual was open on top the lift so I expect that will be fixed soon. I did like that although there is a few self service checkouts which I hate I do appreciate when I hear the member of staff saying to people they can use self service or be served by her what ever they feel more comfortable doing wich is nice having the choice and not pushed in to using self service and also being given the option to pay cash or card. I feel I would have gave a extra star if there were more items like how it used to be im not sure if it's like a end of season change over or something being the reason for it but review is based on thoughts at the time. It was still nice to go anyway and have a look around as needed towels anyway.

Good quality clothing & household items at very good prices.

Clean and tidy, excellent wide range of stock topped with friendly, happy staff. Thank you 😊

Great choice of clothes, good value. Lacks tall women sizes.

My friend saw a nice warm light grey jumper perfect for a Xmas present

Have lots of new items in. Managed to get mum two pairs of trousers today, which was good.

Shopping inside the shop with my wife and 2 years old daughter and like we all know,when you have small kids you need a toilet! Can't believe it in a big shop like this there's no toilet!They have too many changing rooms that are not even in use all of them,but no toilets...I have asked a member of staff where is the toilet,she suggested me to go to Subway and use their toilet...now, maybe I am too demanding,but where are the staff doing when they have to use a toilet?They have bottles and bags?Can I have a bad and a bottle or we need to bring one from home and use it in the changing room? That's not a good managing of a shop,I thought the goal is to keep people inside the shop as much as possible not to get rid of them as fast as possible because no toilet...by the way..we are living in 2024 or stone age?

Hello there, this is Mohamed Mohamud I get my order now but it's wrong one its not what I ordered I am very upset I ordered 7 items only one Item is correct I need to returns it. This is what you sent me..  and it's not what I ordered even you can check my receipt. I am looking forawrd to hear from you. Many thanks,

Very rude and unprofessional staff. Wouldn't recommend anyone to go there. Absolutely disappointed with the customer service and the so called "store management" she doesn't have a clue what she's talking about and Very rude 😒