Del Amo Behavioral Health System image

Del Amo Behavioral Health System

Mental health clinic

😠 Here’s the bottom line. This is just a racket. They are in it to make money. They don’t really care about your kids. They require them to stay and get stabilized on meds and then don’t call the prescription in to your pharmacy when they leave. It’s dangerous to have your kids go on and off medicatio... People often mention staff, care, child, call, patients, kids, loved, time, daughter, facility,


Address

23700 Camino Del Sol, Torrance, CA 90505

Website

delamohospital.com

Contact

(310) 530-1151

Rating on Google Maps

2.00 (568 reviews)

Open on Google Maps

Working Hours

  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours
  • Sunday: Open 24 hours
  • Monday: Open 24 hours
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours

Featured Reviews


Frequently mentioned in reviews: staff (46) care (31) child (29) call (28) patients (27) kids (25) loved (25) time (21) daughter (20) facility (20)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Ali S. 5 months ago on Google • 34 reviews
    Here’s the bottom line. This is just a racket. They are in it to make money. They don’t really care about your kids. They require them to stay and get stabilized on meds and then don’t call the prescription in to your pharmacy when they leave. It’s dangerous to have your kids go on and off medication like that. They have them coloring all day as opposed to having them doing some sort of constructive activities or games. There is little therapeutic engagement. You need to plan to make other therapeutic arrangements for your child upon discharge. I would avoid going to this place at all cost. They are understaffed, they barely answer the phone, even during visiting hours, there’s not enough staff, and sometimes you’re waiting until they can find someone to fill-in at the last second. It was actually more detrimental than it was beneficial to my child who needed immediate care. My daughter heard all kinds of terrifying suicide and self harm stories from other children there. That was not helpful to her psyche. I advise you to reach out to private facilities that are covered by your insurance. Knowing what I now know, I would do everything to avoid going there.
    34 people found this review helpful 👍

  • 1/5 Lynda A. 1 year ago on Google
    My heart if I could give zero stars I would. I have had 3 children go through here over a course of 16 years for inpatient services that were emergency based. We did not choose this facility at any time. The last one was the absolute worst experience after discharge. They lost all his clothing. He was discharged with absolutely no follow up services and the ones they did indicate were BS and did not provide what he needed and were unequivocally unable to meet needs until 8 months further down the line. He was put on two heavy meds and when insurance needed further clarification it took an army literally to get the prescribing physician from Del Amo to comply and at one point he told the pharmacist " I don't know how to do what they want ". I literally had to step in, threaten and escalate the situation just to get this accomplished which is well outside the scope of any parent 's knowledge base and emotional barometer especially after dealing with a sudden mental health crisis in a child not to mention the effects on siblings and spouse and and a school community. Del Amo social services, nursing and physician staff should be ashamed. Our mental health system for kids and adolescents in California and our Country for that matter is a joke. It's really deplorable where we have come to. It saddens me, not just worries me. Truly truly saddens me. Please 🙏 do better for kids and their families.
    27 people found this review helpful 👍

  • 1/5 April I. 1 year ago on Google
    My child was admitted for a 14 day hold. During the 14 days I received 1 phone call from a dr. to tell me he spoke with her and he would call me if anything changes. There were changes but no phone calls to follow. Anyway, She was given no clothes. They said if you come in clothed they cannot give them any clothes. Because they have something. They can have a hospital gown if they want. The receptionist was very rude, made no eye contact and was very annoyed to have to speak to us. The discharge nurse knew absolutely nothing about the medication my child should be on or how much and she definitely did not know how to read the drs order or prescription. They took my child shoelaces, for obvious reasons. And upon return they only gave her 1 back. So who know if some other suicidal child has a hold of that shoelace. And how careless on the nursing staff part. You’re supposed to be there to protect our children. Very unhappy with this place. If you have a choice, don’t choose this place. Although I know it’s wherever there’s a bed open. Very sad. You
    26 people found this review helpful 👍

  • 2/5 Joyce D. 1 year ago on Google
    Honestly it was a lot to be in a distressed emotional state and be a patient here. They didn’t let us know whenever we were leaving until the day before or day of and your doctor is supposed to discharge you but they never talk to you. they have people who check in with you everyday and we all just had to pretend we were fine just to get out within a week. Please consult doctors if you’re heading to this hospital, friends and family not allowed to visit and may be declined access to patient if reached through the phone. Be advised it’s a progressing facility but needs a lot more care for their patients.
    22 people found this review helpful 👍

  • 1/5 Sarah J. 1 year ago on Google
    I called to check in on a call I was supposed to receive from a psychiatrist, which I never received. I asked the woman at the Del Sol nurses station around 1:00pm on 5/14 about it and she thought the name of the patient was the psychiatrist. She said “he’s not here”. How can I trust a facility that doesn’t know the name of their own doctors to take care of a loved one who is on a hold? I called back and my call was screened and I was hung up on, Twice. I had to call from a different number to have someone answer. As I was in the waiting room, a father was able to visit with his daughter, however I’m not because of covid??? Makes no sense and is extremely concerning to know that the staff in charge of patient safety doesn’t know their own staff or patients. UPDATE: If you have an issue with this please, please report them to the county of public health so that they can start treating their patients correctly. Feel free to message me if you need any help with doing so.
    20 people found this review helpful 👍

  • 1/5 Audrey 2 months ago on Google • 10 reviews New
    Overall, this institution is poorly run, filthy, neglectful, and abusive. Patients are stripped of their dignity and legal rights. Do not refer patients or loved ones here under any circumstances. Even the most mentally stable individuals would struggle greatly here. • Calls from loves ones rarely, if ever, come through. I provided a Release of Information for every friend, family member, and professional involved in my care, and they were told that I did not provide them with consent to speak about me. • Staff are apathetic. Getting their attention takes several attempts over the course of an hour or two, sometimes longer. Requests for basic hygiene items or prescribed medications are delayed and sometimes ignored. • Expect no heating, plastic pillows, and being mocked by peers and laughed at by staff. Despite being located in Southern California, you will need heavy sweatshirts and sweatpants to sleep in to stay warm. • The ward I was in had no clocks on the walls, and frosted windows, so it was disorienting not being able to get an idea of the time of day or night. Bring an old fashioned wristwatch (not a digital one) • meals arrived lukewarm, and without regard to food allergies or dietary restrictions. Despite not eating dairy or fish, I was provided dairy products regularly and a meal of fish. • My request for a patient rights advocate was denied, and my request for a negligent case worker’s license number was denied, despite this being illegal. My case worker admitted that it was illegal to deny me a patient advocate and her license number, but she was unwilling to help me. • A patient has the right to see visitors every day, but this was limited to twice a week. Visitors arrived early, yet had to wait to see me. Despite an allocation of 1.5 hours for visits, I received 20 minutes. Additionally, visits take place outside of the ward, and families are not able to ever see the living conditions inside of the wards. • Expect visible dust on the floors, water stains, rust, and the constant smell of feces and urine. • The posted schedule on the ward is not adhered to. There’s maybe an opportunity to go outside, a few groups, and the only thing that is consistent was mealtime. The only saving graces of Del Amo are the music therapist and the Trauma Specialist, and the RN Jodi. • Many of the patients in my ward were either 1. Adults sound mind that were wrongfully committed, 2. Geriatric patients who were agitated and confused, requiring nursing care they didn’t receive, or 3. extremely psychotic and a danger to others. Three patients committed sexual harassment regularly during my 72-hour stay, to which staff members were apathetic. • Patients who were upset and confused about their involuntary hold were held down and given tranquilizer shots. • Hearing the screams of other patients at all hours was commonplace, and earbuds barely damper the sound.
    14 people found this review helpful 👍

  • 1/5 Denise F. 4 months ago on Google • 6 reviews
    I only put a 1 star because that is the only way you can post. My son was admitted for psychosis. I live 3000 miles away and daily (when I could get through because half the time no one answers) I reminded them I need at least a day notice because if you release him he is homeless and I won't be able to locate him. I checked on him daily and everyday I was told he was not any better. Well yesterday I got the call he was being released that same day. I told them this couldn't happen because I have to catch a plane and how could he be released when two days before he was still in psychosis. I got one call from an unknown number and it was him hiding thinking someone was after him. It is now 16 hours later and I don't know where he is or if he is alive. How could they do this to him? They don't care about our loved ones and as far as I am concerned they should be shut down. But I will let my lawyers sort this out because someone needs to be held accountable for allowing someone who is unstable to be released on the streets when he is homeless. They may not care but I care and love my son no matter what. These people are heartless. If you want to save your loved ones don't let them stay here. The PA who said he was okay to be released should have her license taken away. Imagine being 3000 miles away not knowing where your son is.
    15 people found this review helpful 👍

  • 1/5 Andy D. 2 years ago on Google
    It has been my very unfortunate circumstance to have encountered this facility in the course of a loved one’s treatment. I’m writing in the hopes that these grievances may be known and addressed in impactful, meaningful ways by the institution. I also hope that if potential patients are reading this BEFORE a stay at Del Amo, that they stay far away from this facility. Leaving out the VERY private and VERY egregious details of my loved one’s treatment, I can say that my experience in dealing with this facility was nothing short of maddening. Each time I needed to contact the attending psychiatrist, I was told he was not available to take calls directly and that I would be called back. I was never called back and I’m convinced that some particular staff at the Del Sol desk simply declined to pass my concerns on to the attending psychiatrist. Furthermore, I've never experienced such disrespect as when fighting for the patient’s very rights! Many times she needed to simply speak with her psychiatrist (both during her stay and outside of the facility). The staff were never on the same page with each-other as to if we could speak with the psychiatrist, when we could speak to him, or if he would even call us back. When I was put on hold (frequently) I was left there for over 40 minutes at a time. I feel like I was parked in “hold purgatory” and left to give up. When I called on a second line, I was answered by a different staff member immediately. There was constant miscommunication between the staff themselves and when they were passing critical information to the psychiatrist, resulting in delays in getting my loved one’s medication that she desperately needed. These concerns highlight the very spirit of the concept of medical malpractice. The mismanagement of this facility is atrocious and inexcusable. Major paradigm shifts in patient care need to take place here and I simply do not believe the leadership here cares enough to maintain anything but the thinest veneer of functionality and compliance. We will be pursuing legal action.
    15 people found this review helpful 👍

  • 1/5 BEN THA D. 1 year ago on Google
    I was sent here at about 14-15 years old and it made me feel worse. The food sucked, they kept shining bright flashlights to "see if you're alive" instead of using the perfectly fine hallway lights, they'd wake you up early in the morning to give you blood tests instead of doing it at a time where we're actually awake. We had no contact to the outside, not even windows and it made me feel like I was in the middle of a desert which made me anxious as hell. I faked it till I made it out after a week, took my prescription and that place traumatized me.
    15 people found this review helpful 👍

  • 1/5 Erin A. 1 year ago on Google
    My child was a patient for over a week. No doctor ever spoke to me, despite repeated calls. I requested records in writing the day of release and have been ignored despite, again, repeated calls and asking for a supervisor. I informed them the request has become urgent (after waiting well over a month for nothing to come). They also informed me of statements my child made that should have been reported to DCS, but they didn't fulfill their obligations as mandated reporters either. I would NEVER recommend them to ANYONE for any reason. Edited: See the below "response from owner"? See in my review where I very specifically state that I "have been ignored, despite, again, repeated calls and requests and asking for a supervisor"? I have provided my contact information to them more than 5 times. I would give fewer stars if it was possible.
    15 people found this review helpful 👍

  • 1/5 ghost。 2 years ago on Google
    They kicked me out twice from the unit when I wasn't ready to leave I clearly told them I don't feel safe and they still tricked me into it Staff are transphobic and try to use excuses like "it's hospital protocol this and that" Not all the staff are bad but there are some really horrible ones that treat us horribly when we should be getting treatment and getting better. They're literally getting paid for being rude to mentally ill kids 😐😐😐😐
    14 people found this review helpful 👍

  • 1/5 Niki V. 3 months ago on Google • 8 reviews New
    My son was recently discharged and he said that it wasn’t horrible but the staff did threaten a lot of the kids that if they did something wrong they would have to stay longer. He also said when the staff was feeling overwhelmed they would just lock them in their rooms. They need to get it together they were on me about the pharmacy I would like his prescription sent to. I called the pharmacy to see if his prescription had been called in And they said no they have not received anything. My son has been off his meds for going on two days now and I don’t think it’s right that he’s been taking meds for five days and now That he is off of them is not very good. I’ve been calling trying to speak to somebody and they don’t answer their phone. I need his prescription sent to the pharmacy. They need to find a receptionist or somebody to answer just phones Especially when we are trying to check up on our kids. No one ever called me to let me know that his stay was going to be extend I had to have my son ask somebody to call me. In my opinion, this hospital should be shut down with all the horrible reviews And with all the kids and what they have to endure at this hospital if I had a choice, my son would’ve went somewhere else But unfortunately, he had to go there because it was the only bed available for him. The Staff needs proper Training and the lady that sits at the front desk during the week Is just plain rude! She also needs proper training.
    7 people found this review helpful 👍

  • 1/5 Connie P. 1 year ago on Google
    Horrible place to get any update on patients! I had to keep calling no one returns calls! Dr took almost two days to speak to me. And that’s because I called every hour and finally spoke to the head of the nurse. My daughter also didn’t get her clothes till hours later! even though I dropped it off right away as she arrived! They told her no one had showed up to drop off clothes. This place was a nightmare to deal with. Sad they are here to help them but my daughter came out worse!
    9 people found this review helpful 👍

  • 1/5 Nat M. 1 year ago on Google
    Do NOT voluntarily bring your child here. If involuntary/5250, you have every right to tell the arresting officer that you refuse to have your child brought to Del Amo (you can have them look for another bed at another facility by law). Like other reviewers, my child's 72-hour hold inexplicably was almost extended to 14 days at the end of day 3. That illegal act was remedied once we retained an attorney who googled "Del Amo Hospital lawsuit" and immediately sent a letter to the hospital to release our child. Looking back, I should have seen red flags when the police officer who took our child to Del Amo remarked that I "had great insurance," which is a weird observation. Note: It is not unusual for facilities that practice insurance fraud to pay bounties to those who help them fill beds. Had we not been in a financial position to retain a lawyer quickly, who knows how long our child would have been held illegally and without evidence of being at risk? Even the doctor's tone changed after we informed him that we were pursuing legal means to get our child released -- he went from being authoritative and condescending on calls to having a friendly tone and saying our child was suddenly well enough to be discharged after all (this reversal coming not even 1 hour after telling us they needed to stay 14 days). Based on the direct reports from our child about the conditions in the facility, along with news about similar experiences and recent settlements, we may still pursue legal action against Del Amo Hospital.
    8 people found this review helpful 👍

  • 1/5 Bobbi J. 1 year ago on Google
    As a mental health provider I am embarrassed with how this place runs their program. Recently had a loved one here and they were discharged worse off then they were when they arrived. There was no communication with the family even though releases were signed, we never heard back from Vanessa the social worker after messages were left daily. Who doesn't discharge someone with meds? That is unethical and you should be ashamed to be taking people's insurance money. It is your responsibility to create a safe environment and provide an aftercare plan. You should be ashamed and I'm surprised you haven't been sued.
    8 people found this review helpful 👍

  • 1/5 Roxy j. 5 months ago on Google
    Sadly this facility doesn’t help kids with mental help , it’s more like a Juvenile Hall detention center . My little sister was sent there we had two facilities to chose from but the other didn’t have a bed , my family and I was super worried for her to go here especially reading bad reviews , but sadly we had no option she was sent for 3 days but stayed 4 days, some staff members yell at kids, she mentioned she wanted to vent about her stay there to a staff but she was rude and told her to go over there. they don’t care about their patients, kids are always fighting each other , my sister heard all kinds of scary and self harm stories from other girls ,This place was no help for her healing process, she was crying every night , kids banging their heads on the wall at night time, from kids having a mental break down and nurses having to give them shots in front of other kids , knowing what I now know, I would stay away , the psychiatrist only wants to medicate kids not fully sit there and talk to patients. Horrible experience, just by looking at their reviews said it all , people aren’t lying , I pray for all the Kids there , i pray these kids don’t lose hope in there , the owner of this facility should take into consideration and make great changes . What a Disappointment !
    8 people found this review helpful 👍

  • 1/5 Kailee M. 5 months ago on Google
    Unfortunately had to click a star just to be able to review. I guess you can call that your participation trophy 🏆 because if I had the choice it would be ZERO. Will be reporting this hospital since they refuse to return any of my calls to hear my concerns I had regarding my adolescents lack of care. 3 phone calls in, 3 different managers-its been over 3 weeks and not one has taken the time to return my phone call, but they'll gladly call about the bill. Since the house manager and 2 different Risk Department Managers can't seem to address my concerns I guess I'll be looking into who's higher up and can. Sad thing is when your child is sent here it's not like you have a choice. Advocate for your child. Ask questions. Voice concerns. Hold the hospital staff accountable, especially when not just one but multiple issues arise.
    6 people found this review helpful 👍

  • 1/5 Cindy T. 1 month ago on Google • 4 reviews New
    I would give it 0 stars if I could. If you have a loved one who is suffering from mental health, don’t send them here. It will NOT help. They will try to extend the stay without any probably cause. The doc will maybe see you once or twice for a short period of time and just try to increase meds exponentially w/out care on the side effects. Social worker is supposed to help - they’re a joke. Started ghosting our calls and messages as well. If you try to call in, they just transfer your call around and let it continuously ring. If you’re trying to get an update, you won’t get it. I’m pretty sure they started screening my calls to urgently talk to my husband. Currently waiting 2 hours now for my husband to get discharged after they said he would be ready by 2:30. Do not go here. Avoid at all cost.
    4 people found this review helpful 👍

  • 1/5 YouCanAsk 4 years ago on Google
    Most of the nurses were very rude, ignorant, unprofessional and have no empathy! I went in for stress and anxiety which led to a 72 hour hold but after 14 days I left more stressed then when I went in. Lots of fighting which is very loud and traumatizing especially if you have PTSD. They wake you up all hours of the night which led me to sleep deprivation. That did not help my situation, duh. It felt like they punished you if you didn’t go to all classes, lunch, or any other interactive meeting even if you are sick or in pain. I was also denied Tylenol for a headache because they said my medication was changed but that change was for my back not a headache. I found out the next day the nurse should have called an on call doctor but she had zero interest in doing her job. Do your self a favor and find another place to go if you really want help!!
    5 people found this review helpful 👍

  • 1/5 natalie v. 4 years ago on Google
    i came here for help and i left feeling like everything was my fault if it wasn’t for the other kids that i met there my stay would have been a living hell
    5 people found this review helpful 👍

  • 1/5 Madeleine R. 2 years ago on Google
    Oh god if I could give this a 0 stars I would. Never send your kids here! I left with more trauma then coming in and the did not keep me from self harming. I can admit I was in a bad place but I did not need the constant shaming from the nurses. F this place
    5 people found this review helpful 👍

  • 1/5 Pacboy 6. 4 years ago on Google
    this place traumatized me as well. they kept me in there for 28 days. i never did anything to deserve going thru that.
    5 people found this review helpful 👍

  • 1/5 Urbina G S. 6 years ago on Google
    (Translated by Google) Very bad administration the 5 days my son Estovo was there, they never wanted to give me information when I was a minor. And when a worker named Rudy was very sarcastic I imagine the kind of treatment he had for patients, I had to listen to how they were shouted at. I think those who need help are many of them. Why there were few who are good people (true humans). (Original) Muy mala administración los 5 días que estuvo mi hijo Estovo allí nunca me quisieron darme informacion siendo menor de Edad. Y cuando un trabajador de nombre Rudy fue muy sarcástico me imagino la clase de trato que tenía para los pacientes,me tocó escuchar como les gritaban. Creo que los que necesitan ayuda son muchos de ellos. Por qué hubo pocos que son buenas personas (verdaderos humanos).
    4 people found this review helpful 👍

  • 1/5 Daph e. 6 years ago on Google
    The doctor treating my daughter, Mr. Wong, was unprofessional over the phone. And when asked, he would not provide his first name when asked. He told me it is inappropriate for me to ask for his first name.
    4 people found this review helpful 👍

  • 1/5 Sam W. 2 years ago on Google
    This place was HORRIBLE. I went there in 2018 and we where not aloud to be close to eachother, and when I left I couldn’t even LOOK at my friends! The only good thing was the food
    3 people found this review helpful 👍

  • 1/5 Alisa F. 4 years ago on Google
    Do not let your kids be admitted here! It is horrible, unprofessional, they don’t care! My 9 year old son is traumatized from this place! He was not kept safe!
    3 people found this review helpful 👍

  • 1/5 Stephanie D. 10 months ago on Google
    My loved one was transported here and no communication what so ever. Was informed of a safety plan before the 72 hour hold and my loved one was released until 14 days later. My loved one didn’t speak English or had anyone who spoke their language so they were considered antisocial and had a tablet to do all the translation during their hearing to be released. My loved one wasn’t even informed on what was going on when they extend her stay and all paperwork was in a language they didn’t understand. Social worker didn’t discuss safety plan or follow up date. Once we asked for that information at the discharge social worker wasn’t the one to let her go so no additional information was provided. When I went to get the medication the hospital prescribed the pharmacy said it was incorrectly prescribed and needed clarification and the doctors never picked up. Don’t send a love one here.
    3 people found this review helpful 👍

  • 5/5 Loann N. 10 months ago on Google
    My brother had a psychiatric emergency and I didn’t know where to turn. I called up Del Amo at midnight expecting to be turned away because of “no bed”. After a few screening questions I was told to bring him in. I have had to admit him twice in two months, each time the care he received was exceptional. He felt safe there and my family knew he was under the best of care. Staff are kind and professional and when I requested to speak to the doctor, I did receive a return phone call. I was able to speak to the doctor each time he was admitted. My phone calls were always answered and appropriately transferred. Thank you Del Amo for modeling excellent customer service, compassion and kindness to my brother and family.
    3 people found this review helpful 👍

  • 4/5 Luciana M. 1 year ago on Google
    Staff were friendly when I need to spoke to my child. They will communicate my child activity and how he was doing. My child was ok although he would ask every time when he would come home which is understandable we missed each other. He never talked bad about the place or staff. He said he played a lot basketball outdoor and make friends there. When one of his friends left she gives him a hug and left. For my child he experienced independence while dealing with his limitations and crisis. Hs was on his own with other unfamiliar people that makes him experiences what is to be on his own in life. I’m glad to hear that he made friends and got through it. He came back home and of course he doesn’t want to go back just because he wants to be with us his family. We wish the best to this place and everyone there. That every day there is hope to feel better to face any challenges that we may face. Thank you for taking care my child.
    3 people found this review helpful 👍

  • 2/5 Rave 1 year ago on Google
    Staff was not very communicative. It would take several calls before someone would answer. When they did, I sometimes felt like they were being inconvenienced by my questions/inquiries about my loved one. Messages were not always relayed, as requested. Upon speaking to my loved one, I learned that communication between nursing staff and patients was just as bad. Especially with the assigned doctor. Discharge took longer than anticipated, which I figured it might. The nurse we spoke with at discharge seemed impatient and disinterested.
    3 people found this review helpful 👍

  • 1/5 Deon P. 4 years ago on Google
    This place is not a place you should take your Loved one for help. These people do do not help.. Your loved ones walk around in a daze and are heavily medicated. And don't take any clothes to them if you decide to go here you will not see them again. They will say your Loved ones gave away their clothes. When in fact they may have lost them.
    3 people found this review helpful 👍

  • 1/5 Yvette H. 4 years ago on Google
    Let me start by saying I shouldn't give this place a 1 star. This place is absolutely the worse. I'm not going to go into details, but my daughters experience as well as mine with this facility is the worse. If your child gets sent here be prepared to hire an attorney to get your child out
    3 people found this review helpful 👍

  • 1/5 Monica H. 2 years ago on Google
    Scariest place I have ever been! So sickening that I was sitting next to a gal putting a cigarette lighter into her leg!!’ Staff didn’t do jack! Sent to meetings that I didn’t belong in and required to do so! Patients are mixed and no security measures set in place…nightmare I choose to forget!! I lasted six days!
    2 people found this review helpful 👍

  • 2/5 Sunday G. 4 months ago on Google
    This place needs an overhaul from the physical place itself to their policies and programming. My daughter was discharged last Friday (11-10-23). The receptionist needed to be trained in how she responds to visitors, she was so curt and with no welcoming attitude. She was also coughing so bad, was not wearing a mask (gosh and they are a health facility) and was using her hand to cover her mouth. The room where the discharge and after care instructions was held was so nasty there were, insects flying all over- Jodie , RN, can verify and confirm this. Their visitors bathroom was also very nasty, there was just a flimsy curtain covering the bathroom stall instead of a door. My daughter was taken off all of her medications except for Abilify and this was not communicated with me (parent) prior to this being done. I spoke to Dr Valdez who just mentioned discontinuing her Sertraline (200mg daily) and nothing more. I was surprise when I got the medications from the pharmacy and there was only Abilify (15mg). I tried calling TCU nursing unit, several times, even as late as 10-11pm but the phone just keeps on ringing and ringing. When I reached out to one of the Clinical Manager (Kimberly), I was given a number for an RN manager (Christine) who never returned my call. The ER hospitals and SAFTY should be aware of this prior to sending the patients on hold here. Tax dollars at waste here. Communication & Responsiveness - The phone at the TCU nurses' station just keeps on ringing and ringing. In the past 10 days since my daughter I was able to be connected and talk to a nurse just 2x. It's good that my daughter is able to call me anytime otherwise I wouldn't know what's going on there. Social Work & Advocacy- Ming the assigned Social Worker is very hard to contact despite the fact that she had provided me with her work number. Patient Advocacy- I packed books and a journal for my daughter as well as a weighted dinosaur and requested Ming (via text) that these items be given to her as it helps with her anxiety and relieves her boredom but there was no response as to whether this was allowed or not. Yuki and Kimberly- supervisor did not allow my daughter to be part of her IEP (via Zoom) even though this was needed to talk about her after care plans. Ming stated that this was not part of her responsibilities. My daughter has been in and out of hospitals and RTC for the past 2 1/2 years and she needs proactive advocates and social workers that will help her heal and get the right mental health treatment. I have requested a discharge planning meeting or be informed at least 2 days prior to the recommended discharge dates (sent emails and texts) but I have not gotten a response. The programming for the groups are a 7 out of ten and they offer a variety of activities compared to other hospitals that she has been admitted at in the past. I also like the fact that they are actually allowed to go outdoors where they can breathe the fresh air and enjoy nature. It's too bad the pet therapy was cancelled this weekend.
    2 people found this review helpful 👍

  • 5/5 Crystle Z. 9 months ago on Google
    Reading all the reviews I was TERRIFIED to have my daughter here. I voiced my concerns to the facility and even fought tooth and nail with the insurance to get her sent elsewhere. However, psychiatric beds for pediatrics were very hard to come by when my daughter was in crisis in April. We ended up letting her go, with the understanding that she could leave after her mandatory hold (which the MD lifted and allowed us to change to a voluntary hold) at any time. I was extremely pleased with the staff, the care my daughter received, the level of communication, and the tools my daughter came home with. My daughter called me multiple times a day, she was eating well, sleeping well, and was NOT given ANY medication without my knowledge AND approval. She was treated very well, was given activities to help keep her busy, had great treatment from the MD, therapist, Social Worker, and the nursing staff. She had ZERO complaints while there, and also when we were at home privately to chat. The care she received at Del Amo literally has brought our daughter's light back. They were also informative and helpful with resources and tools to help us as parents / her family, to prepare when she came home. Helped us with dialogue and communication with her. I was a nervous wreck, and they really were patient with my non stop calls and worries with complete compassion and understanding. If I called in and left a message for anyone, I was called back within a half an hour each time. I am extremely happy with the experience I had as a mother, and my daughter had as a patient. I can't speak to any negative reviews, or as to why other's have had a different experience. However, I can say, that our experience was definitely not a horror story, but a story of hope. (which we desperately needed at the time) We are now 6 wks out from my daughter's crisis. We have had amazing follow up care and assistance, and am so happy we had Del Amo, even though I was initially TERRIFIED due to all the reviews. I am grateful to the staff, and send many blessings to each kind heart that works there.
    2 people found this review helpful 👍

  • 5/5 Naomi e. 2 years ago on Google
    I am updating my opinion after having a wonderful lead Ms. Dezera a supervisor on the CTC side really help me understand what happened. I am so pleased communication is everything and she was so patient and very kind. Plus my daughter might of had lots of gripes but she went to an RTC and asked to be taken back to this hospital. Go figure
    2 people found this review helpful 👍

  • 3/5 Heidi A. 1 year ago on Google
    Received wrong information a number of times when I called. Counseling was available daily. Doctors were not. Discharge took 100 minutes. I had the impression that they may have been short staffed. There was a horrible smell upon entering. Overall, the goal of stabilization and a solid after care plan was achieved.
    2 people found this review helpful 👍

  • 1/5 Tillie H. 4 years ago on Google
    I went there and the nurses were very rude they do not let you eat in your room or read a book
    2 people found this review helpful 👍

  • 5/5 Katherine M. 9 months ago on Google
    I was admitted to this facility a week ago and I can vouch that everyone has a different experience here. This was my first time ever being brought to a psychiatric hospital. I however, was in a calm environment with alot of activities to keep me and others busy. Group sessions did work. I did engage with new people and met great people along the way. Everyone you meet there has a story. Learn and listen. The food was good, they are clean at this facility despite how other patients aren’t capable of being clean. They have a organized schedule which did help me in the process to recover. There ARE people here who care about you. And unfortunately there are some people who don’t but don’t blame the place, blame the system! This happens everywhere! Too many patients come in and out which can be overwhelming to doctors and nurses. We need to do better to help attend patients who need help and need more time with doctors instead of prescribing medications. We need to do better as human beings to be kind to others. My advice as a patient is take the steps to get better and learn from the experience. Remember a closed mouth doesn’t get fed. This place will humble you and make you think about your life decisions. We aren’t perfect but we can definitely achieve to be the best versions of ourselves. We all deserve to heal and be happy. May God bless you all.
    2 people found this review helpful 👍

  • 1/5 Jordan W. 3 months ago on Google New
    I was sent to Del Amo twice within a 2 month period in 2021 at the age of 12 after I attempted suicide and had been frequently self-harming, the staff were terrible. They would tell stories of how kids would off-themselves in their rooms and in the showers, to and I quote “educate you all about how stupid some of you kids can be, just trying to get attention”. My treatment at Del Amo was far from healthy and it left me with frequent nightmares and years of therapy. During my second stay, I witnessed a girl being force fed by a staff member after refusing to eat; she had anorexia and had, had a feeding tube, yet the staff refused to put it in saying “you can eat and you know it stop making this harder than it needs to be”.
    1 person found this review helpful 👍

  • 4/5 Ben D. 9 months ago on Google
    This place isn't as bad as the other hospitals I've been admitted to. The staff made me happy and I felt a connection to them. Although people spreading ways to harm themselves was a big problem. There was lots of rumors spread about me and other patients. I want to thank kat, Freddy, Angela, Tabitha, cortel and herb. They where the staff that made me feel comfortable the 2 times I stayed here. I liked the staff more than the other patients. When I had a breakdown kat was very helpful. They did let me have a comic about murder which was concerning and the head staff refused to let me have my onesie (it wasn't anything inappropriate but it was marked as so) the food wasn't great but it was tolerable. The cafeteria wasn't open on ntc or youth servicez but even so I was able to get soda :) I loved being able to stay up late with my roommates and the optional sleep meds
    1 person found this review helpful 👍

  • 1/5 Laura A. 4 years ago on Google
    I don't think they're helping anyone.
    1 person found this review helpful 👍

  • 1/5 Eddie B. 8 months ago on Google
    This was the worst experience of my life. I went there voluntarily through the VA to detox from alcohol and it was horrible. The nurse Angelah was horrible and did nothing to help me when I asked to leave. I was treated as a mental patient that was forced to be there. They didn't want to let me leave when I voiced my displeasure with the facility. I was forced to stay there for 9 hours after I asked to leave. I guess they don't know what voluntary means.
    1 person found this review helpful 👍

  • 5/5 Lulu A. 1 year ago on Google
    This 5 Stars are for KARINA she is very nice, she answered all my concerns regarding my daughter she was never rude or quick to hang up, unlike the rest of the staff. KARINA I hope I get the chance to speak to u again. All other staff need to retrain I know it's a mental hospital but have some compassion towards the family members that call to check in on our kids. BLESSINGS TO KARINA AND HER FAMILY THANK U.🙏.
    1 person found this review helpful 👍

  • 4/5 Crystal 2 years ago on Google
    My 1st time being in a psych ward honestly it was kinda fun. The nurses were nice the food was good too. I'd go back there even if my doctor didn't care about me There is no privacy in the bathroom, THERES NOT EVEN A DOOR JUST A CURTAIN! There's this room called the "Day Room" tv that loops the same thing for hours unless they change channels which is rare. I met some new friends there too. - Elaine 9/19/21
    1 person found this review helpful 👍

  • 1/5 joanna h. 3 months ago on Google New
    This place is a freaking joke! Do not let your family members go here. They are breaking the law and numerous codes and should be closed. They don’t answer your calls or questions the doctors and social workers never call you back and they hold your family members hostage! My brother was looking for a rehab not a crazy home! He isn’t crazy they are holding him for the insurance money. They don’t provide healthy meals or anything for them to do. It’s a prison! They also don’t communicate with primary doctors even though the doctors themselves call in. Horrible horrible place !!!!
    1 person found this review helpful 👍

  • 1/5 bill w. 2 years ago on Google
    I have the nurses asking me why I committed a crime I did not commit it was a real six day sick stay
    1 person found this review helpful 👍

  • 1/5 Fátima R. 4 months ago on Google
    This is a terrible facility. Every day I am told a different story regarding my son. They never return my calls and always tell me to call back later. My situation is the same like mentioned here in the reviews like Natalie Palacios review. Other parents that have their children here are also contacting me sharing their experiences which are awful. I am also contacting our local government officials. Senator Susan Rubio and others too.

  • 1/5 Aly M. 4 months ago on Google
    Please what ever you do, do not take your loved one here. Or if they get sent here from the ER try your best to get them into Vista Del Mar or Aliso Viejo. My family and I have never experienced such incompetence. Another patient beat my loved on so badly they were admitted into the local ER where they received 6 stiches to the face. They staff did nothing to stop the beating from happening. Also the bathrooms are Coed so there is a lot of sex happening in the showers between patients. If you try to speak with a Dr. or social worker there they will never call you back no matter how many times you call. They had me drive down in rush hour traffic for 5 hours to pick up my loved one all because they said they didn't have their DL and "couldn't release him". When I got there their DL was in fact in their wallet. I think they just didn't want to be held responsible for letting my loved go while still being very manic. Please read the reviews and rest assure they are true and know that your loved one will not be received adequate care here. I am surprised they haven't been shut down or sued. This place is despicable.

  • 1/5 Jasmin A. 3 years ago on Google
    dirty

  • 5/5 Musa M. 10 months ago on Google
    This place is pretty professional and you will receive good care. They have good social activities like having a therapy dog, you go outside for a bit with equipment, have 24/7 staff for your safety and you get to make calls daily to your family. The food is great and they respect if you have food allergy or don’t eat certain food for religious reasons. The treatment worked well for me. Thanks Del Amo i miss the staff there.

  • 2/5 Kyle N. 8 months ago on Google
    Regarding my minor child's psychiatric hospitalization, I'm going to be submitting a complaint to the Board and to the county patient rights office because I feel they did not meet the legal and ethical standards for informed consent regarding medication. Also, I believe this hospital has caring individuals working there and have no reason to believe that my child is not safe there but their communication with the parents has been awful. It's only because my child has been hospitalized before that I can judge their shortcomings. The nurse's station can go hours without answering a phone, when they do they are not helpful and seemed untrained to provide basic status updates. I get conflicting information between the doctors and staff, I had experiences with rude staff, told to expect call backs that never happened, and medication given and prescribed before offered the chance to talk to the doctor about them. Again, I have no reason to believe she's not safe but feel the hospital is run poorly and are understaffed and many there are undertrained.

  • 3/5 Denny C. 1 year ago on Google
    Whenever I called to check on my son the nurses were always friendly and willing to take the time to speak with us, but several messages for a call back from the social worker and psychiatrist went unanswered. This was over the course of 8.5 days. Note my son is a young adult and he did OK the release of his medical information to us his parents. He had no recollection of talking to the Dr. which is not surprising due to his mental condition which is common at a facility such as this and the more reason they should of returned our calls. Due to COVID we not allowed to visit which would of coordinated his discharge by allowing us to meet with staff. Instead he was discharged in the front lobby and proceeded to walk out while my wife and I were trying to find someone to explain to us what meds he was on how often to administer them, when was follow up appointment etc. He ended up walking home a distance of about 2 miles. Thank fully he made it home safely but the stress to my wife and I was tremendous and all a result of their poorly coordinated discharge of my son. It is unbelievable that they would allow a person with psychosis to just walk out the door. In my opinion this was negligent on Del Amo's part.

  • 1/5 marth d. 2 years ago on Google
    i just got out today 10/12/21 its the worst the staff dont help and all you do is color, i had to beg for snacks because the food was not even edible. zero stars.

  • 3/5 Quiblii 2 years ago on Google
    my first time being in a psych ward, it wasn't that bad tbh. i got along with everyone pretty quickly, and didn't have a problem with any of the patients. though i did get bored rather quickly. the only thing entertaining me were the fights that would happen with some of the other patients. food was horrible, but maybe im just a picky eater. though the hospital didnt help with my mental health at all, i would go there again if extremely nessarcery.

  • 1/5 Noah R. 3 years ago on Google
    This place should be shut down.

  • 1/5 Joshua S. 3 years ago on Google
    Do not place your child here. They offer ZERO therapy or support. They show you a daily schedule many scheduled activities, but in reality none of them are offered or followed. Instead the kids are given board games to play together all day. Their only support is drugs, which the Dr. didn’t recommend, but regularly pushed by the nurses. When confronted, they acknowledge this but blame COVID., which makes no sense as kids are required to have a negative test before entering. Truly sad experience. Go somewhere else, anywhere else.

  • 2/5 dylanwaitt27 3 years ago on Google
    It was a poopy ordeal

  • 1/5 Robin B. 3 months ago on Google • 1 review New
    Absolutely horrid. A true hell hole. Once you go in you can only hope you get out. They don't care about the people in their care. They will happily let their minds deteriorate so they can keep patients longer and squeeze more money out of them. Rampant, blatant lying from nearly all staff. The psychiatrist you are assigned to is the only one that can set up anything for you yet you will only see them for 30 seconds after hunting them down. No therapy, they will coldly let you wander with nothing to do in a stuffy hallway. Medication is always late. Everything they do is corrupt to make sure you seem crazy and they can hold you hostage for as long as they please. It's honestly quite possible to die here. They don't care about the life you have, what future you want. Only power and money. Make sure you get a lawyer if you or a loved one is trapped here. People only come out worse than before, if they come out at all.
    20 people found this review helpful 👍

  • 1/5 8pencils 2 months ago on Google • 1 review New
    This place is an absolute prison!! Not only does it have a lot of resemblance to one appearance wise, but you are also treated like you at a prison here. I was put in the ER because I attempted suicide. I was had to go here because other hospitals were full and there are no psychiatric facilities in my county. Before I arrived, I was hoping it would make me feel better and I would come out feeling much better than when I first entered. But unfortunately, this place doesn't make you feel better, and I still struggle with suicidal feelings months after entering the hospital. There are no group therapy sessions, you mainly just sit in the day room watching tv. Every couple of hours they just give you a piece of paper that contains a worksheet on all kinds of mental issues. The papers did not help at all, my problems were not talked through, they root of my problems were not dug up. Instead, these papers gave me some advice on problems that I mainly didn't have. Other than that, you just mainly watch tv and color. I came here to get therapy darn it!! Not to watch f ing tv all day!! I did like the music therapy though, that helped boost my confidence. I also liked the pet therapy too. But the only therapy I got that truly helped me, was when I had to sleep in the day room and someone had to watch me, the person who had to watch me talked me through my problems. Unfortunately, I only got this therapy when I tried to self-harm and my roommate told the staff and I had to be put on a one to one. Other than that, the rest of the people I was put on the one to one did not help me, they were not therapists, and one of them said they had to watch me, DIRECTLY while I did my business, I felt very violated. Speaking of staff, while there are few that are nice, the vast majority of staff are awful. A person I made friends with was roomed with this creepy girl, this girl pulled her hair, technically physically assaulted her. Instead of immediately separating the assaulter from other patients, they instead decide to give her drugs. I felt so bad for her. The staff treated us like prisoners. One patient I was friends with even heard them talk about my feet; this made me feel very violated and shocked, especially I am autistic, and I have trouble remembering to wash myself sometimes and I am insecure about my scent. We get very little outside time. The food is awful. There is no heating, and they won't fix there heating systems for some reason. It was cold as f there. After I was put on the one to one and I didn't feel suicidal anymore, they still took away my sheets because I tried to self-harm using them before I got on the one to one. I felt so cold, and I had to use somebody's hospital gown as a blanket. The food is awful. Doctor visits are too short, we only see them for on average half a minute. We get treated like prisoners. The mattresses are disgusting. One of the beds I had felt like it had a wet spot, gross, had to sleep with the mattress upside down. The hospital is pretty dirty. The only thing that helped with my suicidal feelings were the patient, the one gal I got one the first night of my one to one, the music therapy kind of. but those things were 2 percent of my treatment and I still feel suicidal to this day. The patients were not part of my treatment, and they made me feel a lot better than the actual treatment. If your patients helped with my suicidal thoughts better than the treatment and vast majority of the staff, your hospital has a problem. I also find it hypocritical that they do pet therapy, but they wouldn't let a person bring their service animal, the case is called, Plaintiff v Del Amo, that person had every right to be mad at del Amo. DO NOT SEND ANY LOVED ONES HERE IF YOU ARE CONCERNED FOR THEM. IF YOU HAVE A CHOICE, PLEASE FOR THE LOVE OF GOD SEND THEM TO ANOTHER HOSPITAL. Del Amo, more like death almost.
    6 people found this review helpful 👍

  • 1/5 Olive K. 1 month ago on Google • 1 review New
    If I could I would give this place a zero. I have gone here and not only are the staff awful, they told me to "Cry quieter" when I was having a panic attack. They also told me to just get over it. My friend has also gone there and has experienced the same thing i hgave. Not only is it neglectful but it is flat out abusive. I have seen 2 people able to sneak in Razorblades. The staff did not care about the kids and if you were having a panic attack you would be booty juiced or straight up just lock you in your room. It is not helpful at all.
    5 people found this review helpful 👍

  • 1/5 Malik S. B. 1 month ago on Google • 1 review New
    If you can avoid yourself or your loved one going there PLEASE DON'T GO! They are completely pathetic and somehow lost my loved one's clothes. They barely allow you to communicate with them once they're in there and it's like pulling teeth trying to get any information or updates on their condition and progress. GO ANYWHERE ELSE BUT HERE!!! I'd have put negative stars if maps allowed it.
    2 people found this review helpful 👍

  • 1/5 Monica R. 1 month ago on Google • 2 reviews New
    This place is a prison. The people there were Very rude. Alo they lost my granddaughters glasses and gave her the WRONG medication. I have been calling (supervisors, manager's) for months with NO response. They also made her clean up her vomit after she got sick from the food. She was pushed to the floor to do it. I did not get a call on her diagnosis at all. Three other doctors had to protect her from what was diagnosed there. This placed needs to be REPORTED.
    2 people found this review helpful 👍


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