1/5 Audrey 2 months ago on Google • 10 reviews New
Overall,
this
institution
is
poorly
run,
filthy,
neglectful,
and
abusive.
Patients
are
stripped
of
their
dignity
and
legal
rights.
Do
not
refer
patients
or
loved
ones
here
under
any
circumstances.
Even
the
most
mentally
stable
individuals
would
struggle
greatly
here.
•
Calls
from
loves
ones
rarely,
if
ever,
come
through.
I
provided
a
Release
of
Information
for
every
friend,
family
member,
and
professional
involved
in
my
care,
and
they
were
told
that
I
did
not
provide
them
with
consent
to
speak
about
me.
•
Staff
are
apathetic.
Getting
their
attention
takes
several
attempts
over
the
course
of
an
hour
or
two,
sometimes
longer.
Requests
for
basic
hygiene
items
or
prescribed
medications
are
delayed
and
sometimes
ignored.
•
Expect
no
heating,
plastic
pillows,
and
being
mocked
by
peers
and
laughed
at
by
staff.
Despite
being
located
in
Southern
California,
you
will
need
heavy
sweatshirts
and
sweatpants
to
sleep
in
to
stay
warm.
•
The
ward
I
was
in
had
no
clocks
on
the
walls,
and
frosted
windows,
so
it
was
disorienting
not
being
able
to
get
an
idea
of
the
time
of
day
or
night.
Bring
an
old
fashioned
wristwatch
(not
a
digital
one)
•
meals
arrived
lukewarm,
and
without
regard
to
food
allergies
or
dietary
restrictions.
Despite
not
eating
dairy
or
fish,
I
was
provided
dairy
products
regularly
and
a
meal
of
fish.
•
My
request
for
a
patient
rights
advocate
was
denied,
and
my
request
for
a
negligent
case
worker’s
license
number
was
denied,
despite
this
being
illegal.
My
case
worker
admitted
that
it
was
illegal
to
deny
me
a
patient
advocate
and
her
license
number,
but
she
was
unwilling
to
help
me.
•
A
patient
has
the
right
to
see
visitors
every
day,
but
this
was
limited
to
twice
a
week.
Visitors
arrived
early,
yet
had
to
wait
to
see
me.
Despite
an
allocation
of
1.5
hours
for
visits,
I
received
20
minutes.
Additionally,
visits
take
place
outside
of
the
ward,
and
families
are
not
able
to
ever
see
the
living
conditions
inside
of
the
wards.
•
Expect
visible
dust
on
the
floors,
water
stains,
rust,
and
the
constant
smell
of
feces
and
urine.
•
The
posted
schedule
on
the
ward
is
not
adhered
to.
There’s
maybe
an
opportunity
to
go
outside,
a
few
groups,
and
the
only
thing
that
is
consistent
was
mealtime.
The
only
saving
graces
of
Del
Amo
are
the
music
therapist
and
the
Trauma
Specialist,
and
the
RN
Jodi.
•
Many
of
the
patients
in
my
ward
were
either
1.
Adults
sound
mind
that
were
wrongfully
committed,
2.
Geriatric
patients
who
were
agitated
and
confused,
requiring
nursing
care
they
didn’t
receive,
or
3.
extremely
psychotic
and
a
danger
to
others.
Three
patients
committed
sexual
harassment
regularly
during
my
72-hour
stay,
to
which
staff
members
were
apathetic.
•
Patients
who
were
upset
and
confused
about
their
involuntary
hold
were
held
down
and
given
tranquilizer
shots.
•
Hearing
the
screams
of
other
patients
at
all
hours
was
commonplace,
and
earbuds
barely
damper
the
sound.
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