UofL Health – Peace Hospital image

UofL Health – Peace Hospital

Hospital

😠 I visited this hospital back in the summer of 2021 due to a recommendation by my primary physician at the time. If I had known then what I know now, or had at least been more vocal about my concerns, maybe things would have been different. I personally feel like this hospital and it's staff took adv... People often mention staff, leave, hospital, room, patients, time, told, care, days, stay,


Address

2020 Newburg Rd, Louisville, KY 40205, United States

Website

uoflhealth.org

Contact

+1 502-451-3330

Rating on Google Maps

1.80 (231 reviews)

Open on Google Maps

Working Hours

  • Friday: Open 24 hours
  • Saturday: Open 24 hours
  • Sunday: Open 24 hours
  • Monday: Open 24 hours
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours

Featured Reviews


Frequently mentioned in reviews: staff (36) leave (22) hospital (20) room (19) patients (18) time (17) told (16) care (14) days (14) stay (13)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Valerie O. 2 years ago on Google
    I visited this hospital back in the summer of 2021 due to a recommendation by my primary physician at the time. If I had known then what I know now, or had at least been more vocal about my concerns, maybe things would have been different. I personally feel like this hospital and it's staff took advantage of me. Though I voluntarily checked in, I was not permitted to leave despite being previously told I could. When I asked for assistance or at least if there was anyone who could help me to leave, I was denied. I felt gaslighted, attacked, and shamed for being upset about this. These professionals were making me feel worse and alienated. The only doctor who could approve my leave spoke to me for five minutes and then promptly left the building- making it impossible to receive a discharge that day. I tried calling my parents but there was nothing they could. We were told by staff members that if they tried to pick me up, they would not release me. I was calm and collected when I arrived. After a poor overnight stay, I wanted to go home. There was one nurse who was upfront with me and told me that if I wanted to leave, I had to prove to the staff I was "well enough" to leave. I was able to go home the next day only because I managed to keep it together long enough. To this day, I still struggle to trust any medical professionals (specifically men). It was one of the most inhumane, traumatic, abusive experiences I have ever had. I was 18, barely old enough to be considered an adult. Do not go to this hospital, don't trust this facility. They just want your money. You'll leave with more problems than you had when you arrived. They do not care about you, and on the weekends (when I had arrived) they do not have any services available to help you. You're better off going somewhere else.
    49 people found this review helpful 👍

  • 1/5 TSFRG C. 1 year ago on Google
    horrible place, HORRIBLE. the staff was mean, ignorant, and very uneasy, I went here a few months ago due to self-harm. THIS PLACE WAS LIKE HELL AT ITS FINEST!!! the food was bad, there were no pillows on beds, lack of freedom, sitting in a room all day with rock-hard chairs, rude staff, etc. I even obey every command while I was there so I can get out asap. I will give you a piece of advice, do not send your family here, do not send yourself-anyone here!! and don't ever let anyone at school know you are suicidal, you will regret it! I had to get evaluated before coming here, I cried for 3 days when I wasn't home. I stayed here for almost 2 weeks, big regrets. this place gave me nightmares, when I was back home, I was dreaming about being there at the hospital against my will!! and trying to get out, don't step foot here pls for goodness sakes!
    29 people found this review helpful 👍

  • 2/5 donna h. 2 months ago on Google • 160 reviews New
    I went in for help...someone to talk to...and the assumed I was suicidal...when I drove myself? The brook was just horrible when I took my son to that place 19 yrs ago they wouldn't give his meds from a surgery he just had a wk prior...wouldn't let him eat or snack...I had to demand they release him or I was gonna find me a lawyer...pay attention to these places

  • 1/5 autumn b. 1 year ago on Google
    I wouldn't recommend this place to anyone! A friend of mine, her daughter was taken here for "treatment" after said daughter ran away. The staff is just absolutely AWFUL to said friend and has absolutely no idea which way is up or down. One staff member stated after sitting and waiting for over 8 hours that she could leave, another staff member told her if she did leave CPS would be called. The staff is the absolute rudest. The place here is just absolutely FILTHY. Said friend told me after waiting 12+ hrs she picked up trash out of pure boredom bc it was so nasty. The TV was blasting, doors slamming, rude staff, the chairs are hard as rocks. When said friend asked to get HER medicine(which is very critical heart medication) she was told ABSOLUTELY NOT. I wouldn't take an animal here much less a human being. PLEASE PLEASE STAY AWAY.
    15 people found this review helpful 👍

  • 4/5 Penny S. 1 year ago on Google
    I just returned from a 4 day stay. I have to say that the staff on my floor 1 S. are EXCEPTIONAL. They went OUT OF THEIR WAY to meet the needs of every patient on my floor. They were kind, and caring, and helpful. Thank YOU staff of 1. S. for your effort and efficiency.
    10 people found this review helpful 👍

  • 1/5 Amber B. 4 months ago on Google • 9 reviews
    Admission wait is way too long! The place is dirty. Shoe prints on the walls, finger prints, food and dust all on the floors. And any place with as many bad reviews as this place has there's no way I was going to drop my kid off there and leave him. The staff doesn't seem professional either. This place needs to be shut down or seriously needs to readjust the staffing and cleanliness. Not to mention while waiting in the room, my son and I could hear and see the adults just pacing back and forth, making loud noises. That scared my son. I don't think children/teens should have to see that. Should've been separated where they don't see adult patients at all. After reading the bad reviews and seeing how filthy it looked I knew this wasn't the right place for my son to be. And for anyone saying not to pay attention to the one star reviews is ridiculous! What worked for someone else and their family doesn't always work for another family. And no, nobody just likes leaving bad reviews. I leave whatever is appropriate for any place. And this place needs to be inspected, reevaluated, readjusted, the whole nine yards! Update: my son was just released from here. The only good outcome is that a doctor finally believed me when he said my son was autistic. Other than that that place is highly unprofessional! Everytime your child is taken off a medication and put on something new they're supposed to let the child's parent/guardian know! Never once called me to let me know anything except when my son was acting out! I think and believe it's also unprofessional that all they give you when you're discharged is a discharge summary. They should have your diagnosis and everything put into place before you leaving!
    8 people found this review helpful 👍

  • 1/5 Demetria J. 2 years ago on Google
    Being a part of the field, I recognize negligence and burnout, and unfortunately this staff wreaks of it. I brought my cousin for his addiction and they refused to advocate for his care even while I vocalized my concerns. I understand that they may deal with a lot of things daily, but you should never dehumanize your clients or treat them like just a number.
    9 people found this review helpful 👍

  • 1/5 Daisy S. 2 years ago on Google
    My mother and I sought care here and it was the worst mental health care experience we have ever had. As someone who has experience entering jails and prisons, it was the exact same treatment. All our belongings were taken. We were made to wait for hours. Everyone was in a similar boat — needing care and not finding it. The employee who assisted us in our exit work was excellent. We left without being seen and it was a deeply upsetting place. Not for anyone with empathic tendencies. You will suffer energetically being in the building. After this experience, I recommend the Couch for psychiatric care if one can afford it. It’s pay per session, and while that is not accessible for all, if you can afford around 100$-300, you can find immediate emergency psychiatric medication management.
    9 people found this review helpful 👍

  • 1/5 Jus 1 year ago on Google
    This was the most horrible experience in my life. The nurses wouldn’t even care for you. As someone who had been sent there for suicidal thoughts, this place made it worse. The only person who was nice to me was the janitor. This place should be shut down for TERRIBLE care for its patients. Plus the food was disgusting. The nurses would even open the door without knocking while I was in the bathroom to check on me???? Literally ZERO privacy here. They wouldn’t even allow me and my roommate to be around one another ???
    8 people found this review helpful 👍

  • 1/5 Nancy W. 2 years ago on Google
    My ten year old grandaughter just got home from this place after a 5 day stay. She came home in the same cloths she left in. Her hair is dirty. I sent clean cloths with her. But, didn't get all her cloths back. They sent her home with no medications that they supposedly put her on. Never again will she ever go there again. Thus, I am so disappointed
    7 people found this review helpful 👍

  • 1/5 Bean P. 1 year ago on Google
    This hospital needs to get sued. We were scared that my mother was going into serious legal trouble due to a severe psychotic episode and it made her worse to the point where i could not go to school anymore. I had to move with my father in Florida, thus completely ruining my adolescent life, and my mother's life too. She got child neglect on her record, despite being a decent mother my entire life, way better than a lot of moms i have seen in this country. And now she cannot get a job anywhere because of this. This hospital has ruined countless lives and needs to get either sued or shut down.
    7 people found this review helpful 👍

  • 1/5 Calaia D. 1 year ago on Google
    I was admitted here during 2021, I was 12 and was struggling with mental health. I was sent to the one lourdes hall, The staff was rude and would swear at us and shout for no reason. We would be ignored and spoken to like dogs, As a 12 year old with horrible mental health it was a TERRIBLE thing to go through. I was in this hospital for a month. We never got time to cry, If we were crying after a video call with family alone in our rooms we were forced to leave the room, They didnt care about how we felt and treated us like wild animals. It was hard to sleep with no pillows and rock hard beds, We were given ZERO privacy and the only way we would get privacy was when using the bathroom. They shined bright flashlights in our face during the night. I needed blood taken and they woke me up at 4 AM to take my blood, They couldnt get blood the first night so for FOUR nights straight they would wake me up in the middle of the night and take my blood. You can take blood at better hours, You didnt have to wake anyone up in the middle of the night with a needle to draw blood. Some kid was talking down of me INFRONT of staff, When i hit the kid in anger i was dragged away and put into the quiet room where there is just a hard " bed " with straps to hold someone down. The kid was not punished while i was. I was treated horribly throughout my entire stay, It was a scary time in my life and i was being treated as if it never mattered. The staff need to learn to respect boundaries, And the hospital itself needs to give us kids privacy.
    7 people found this review helpful 👍

  • 5/5 Kristen L. 2 years ago on Google
    I just want to say for the record, people do not like to leave reviews unless they are negative. Also, it seems that a majority of people do not understand how mental health works and what is needed in order for someone with mental health issues to succeed. Sometimes it is tough love. My son is finishing up the Crossroads Program. He has been in this program for a month. During this time, his behavior, his attitude, his overall well-being has done a complete 180. He is no longer the little boy with impulse and anger issues. He is the little boy that is able to manage his impulsivity and anger through the skills he has learned. The program works. But it is not a fix all. Families have to work hard as well with the therapists and doctors. They must complete the family sessions. You cannot "give away" your child to this program and think they'll come back perfect angels without you having to do anything. If that is your mindset, you're setting your child up for failure. My son has had mental health issues all his life, and for him to be able to come to me and verbally tell me his feelings is a win. Now it is time for me to take over and to continue to parent and implement all that was taught. Please don't look at all of these 1 star reviews and think, this isn't for me. I was scared too. But I took a deep breath and plunged in. I didn't regret it!
    6 people found this review helpful 👍

  • 1/5 Resonance G. 1 year ago on Google
    This place has gone completely downhill. I was in here twice 10 years ago. Saved my life. I took my brother here for suicidal thoughts to get help. We got there at midnight and he was not seen until 8AM. They sent him home in a cab and he attempted suicide the same day. University of Louisville Hospital has a better psychiatric unit. To say OLOP dropped the ball here is a comedic joke; they took the ball, threw it off a cliff, and into a volcano.
    6 people found this review helpful 👍

  • 1/5 Tia L. 1 year ago on Google
    My daughter was there for about 48 hours in that time she was assaulted. She was given way to much medicine and drooling barely able to speak. They gave me the wrong child twice on the phone! The doctor came in for about a minute no assessment no evaluation only prescribed meds and moved on! This place is awful do not send your child to this prison!!! I will never recommend or place my child back in the joke of this facility! Gave her 3 different meds buts only asked if 1 of them was ok! Had her on antibiotics but couldn't tell me why! Horrible place! Do not send anyone you love ! I was worried my child would come out worse then when she went in!
    6 people found this review helpful 👍

  • 3/5 Gaia D. 1 year ago on Google
    The staff themselves were great aside from a few night shift people who were annoyed at any request. I was on 2E. There’s a heavy lack of communication between doctors and social workers. Dr.Kaiti forgot to discharge me, and gave me three different release dates. The biggest issue with this place is the psychologists and how understaffed the hospital itself is. The psychologists don’t actually sit and talk to you. They go to every single surrounding hospital to talk to every single patient they have, so they can only talk to you for about 4 minutes. Dr.Kaiti was texting while talking to me , which was very unprofessional itself. I did not want medication and was prescribed it anyway, one of the nurses got snippy with me when I said I didn’t want it. 2 social workers , and 2 psychiatrists started their conversation with me by asking how the medication was going so it was a bit annoying having to repeat myself. The social workers I was assigned were nice, though. You also do not get to go outside the entire time you’re there, or get to go to the gym. At least on 2E you dont. The walls are thin and you can hear people from the floor above you. The groups they offered were very helpful , especially if you have other group members attending. David, Nelson, Lucas, Mary (white girl), magenta, Jordan, Ericka, and a couple others I cannot remember their name were very polite really made the stay less stressful for me. Their hearts and attitudes uplifted me majority of the time. I had great conversations with most of the staff members, and I can tell the ones I enjoyed really care about the patients and passionate about their job.
    4 people found this review helpful 👍

  • 1/5 Olivia M. 8 months ago on Google
    This place honestly deserves 0 stars. They treat you horribly and leave you with more problems than you went in with. However the patients there are the sweetest people. But the staff is not.
    4 people found this review helpful 👍

  • 1/5 Natalie J. 1 year ago on Google
    Absolutely DISGUSTING DISGRACEFUL PEOPLE. Fired my friend when she JUST lost her brother, he passed away, and they have the nerve to fire her for “to many absences.” Absolutely disgusting. Not surprised you guys have 1.7 stars. This place needs to be shut down.
    4 people found this review helpful 👍

  • 5/5 Lesley E. 2 years ago on Google
    The help I received here is why I'm still alive today. The organization is ran very well with top notch nurses, techs, & doctors. Dr. Afaq is a very good psychiatrist who is very intelligent & actually listens to his patients. The art therapist, Meghan, is very calming & good at what she does. She can make anyone an artist by helping decipher & learn from what we are working on. She is able to see things in the incredibly abstract that are subconscious needs the brain is trying to get out. Nelson who runs unit 2E is very good. Magenta & all the nurse techs are very kind & compassionate. My social worker, Josh, was genuinely caring. I knew he wanted to help me. I had to be transferred from 1S (a unit for very psychotic patients. It was the only bed available. Those 3 days were tough, but I was moved to the proper unit as soon as a bed was available) & Josh followed me, as did Dr. Afaq & my APRN. I was grateful I didn't have to move to all new staff with the completely different change of units. That definitely helped keep me stable. The music therapy group leaders were wonderful. I experienced them, as well as Meghan, on both units, & they knew how to handle the different types of patients very well. I found all of the groups incredibly helpful & rarely missed a group after my first few days when I rarely left my room. The safety & security I felt I had here was exactly what was needed. I listened to several other patients state that The Brook was way better, however their reasons did not make me feel safe. Apparently, at The Brook, you're allowed to go outside & smoke (I knew of several high elopement risks. This didn't sound safe). The Brook apparently has a gym & weight lifting, a pool table, & video games. All of this sounded like weapons to me, & none of us on either unit I experienced needed to have those things available. There was a genuine sense of community on unit 2E. We bonded & I made several friends with which I know I will always be in contact. We did movie nights & played card games. It's hard to imagine, but, in my darkest hour, I made friends that I'm so grateful to have met. We all helped each other, no matter what. The comradery we developed was very important. To put it simply, we laughed & smiled together. That was a huge deal to all of us. I would highly recommend the treatment offered at Peace. I did not encounter a staff member that wasn't compassionate & kind. I wish I remembered all the names. My 10 days here saved my life, end of story; but my story goes on thanks to so many kind, caring people.
    4 people found this review helpful 👍

  • 1/5 No N. 5 months ago on Google • 7 reviews
    Evil place. My first admission was back in 2010/11 as inpatient. The staff and other patients were very abusive and aggressive with zero empathy. I think they should shut this place down
    3 people found this review helpful 👍

  • 1/5 Daniel M. 1 year ago on Google
    I was at this hospital when I was 14, my step mom and dad put me in there as they saw that as the best punishment, it was 2014 when I visited this hospital, the only words I describe this place or use to anyway was hell. And it still is.
    3 people found this review helpful 👍

  • 1/5 Ann H. 2 years ago on Google
    HORRIBLE .. Facility charges: turned over to a collection agency without ever having received a single billing statement. Physician charges: Grossly overcharged for a level of service that was not provided and charged for days that my son was not even there!!!
    3 people found this review helpful 👍

  • 1/5 Ethan A. 1 year ago on Google
    Horrible, the only thing that made it bearable was the other patients being kind to me. The nurses and staff were so obviously only there for their paychecks. Not once did anyone ask how I was or if i needed anything. Took a whole day before I got my antipsychs. Asked multiple times about my meds and they said I didn't have any ordered. I have schizoprhenia and they tried to isolate me for 2 days in my room,i was sick and had to scream for the nurses to get me water took 5 different ones saying they will until I got it. They forgot to give me my lunch and dinner and any request I made was ignored. I had to ask for hours before they even called my doctor. Asked every day for some literature or something to do and every request was forgotten or ignored. Walls are paper thin the nurses come in your room at 30 min intervals all night and leave your door open you cant sleep here... Staff were the opposite of compassionate. If you want to lose your mind further go here.
    3 people found this review helpful 👍

  • 1/5 Keila O. 1 year ago on Google
    I was here along time ago back when it was called Caritas I was around 12/13 I was there 3 times I was award of the state I still have nightmares till this day about being Strapped down to a bed for hours at a time or locked in a room It was detrimental Horrifying something I'll never forget. There was so many bad things that happened to alot of us girls and I still remember and think about them and All we endured I hope they are safe and at peace now
    3 people found this review helpful 👍

  • 3/5 John C. 3 months ago on Google • 19 reviews New
    Had a four day stay here about 2 years ago and it wasn't bad. Yeah took awhile to go through the check in process but it's a hospital. Everything takes forever in a hospital. Food was fine, staff was Ok with just one or two of them full of themselves and the other patients were fine or just friendly (might have just gotten lucky based on other reviews). Only reason I'm giving it 3 stars was there was never any one on one sessions with your doctor. You only see them for like 5 mins in the morning and they just come to see if you are ok then leave. The only other therapy was group sessions held ever hour until around 5pm. Which is OK but some people aren't comfortable telling their problems in a group. 2nd reason was the boredom. Yeah you could watch TV (that everyone had to agree on a channel) but once a week they had "free time" where they brought out board games and what not. That should be something that was available all the time to the patients.

  • 3/5 Dillon A. 5 months ago on Google • 15 reviews
    some of the staff members i met there we're extremely caring and nice while some were quite the opposite of that. however it's always good to experience one thing in your life that you never wanted to do.

  • 2/5 Lexy 2 years ago on Google
    Not the best- not the worst. Now in this visit I had been in the ER for an attempt after a particularly terrible depressive episode. I had requested two other places before this was basically forced on me. So I went and tried to get something out of treatment here. What I was meet with was an underwhelming schedule of unhelpful groups and frustrating psychiatrist visits. . When you are at an acute treatment hospital the main focus is usually to stabilize- I realize that! Obviously they aren’t going to do any ground breaking changes, however, I feel that in order to reach the goal of stabilization your staff needs to lead decent groups. Whether they are recreational activities or simple talk/expression groups. I did not feel that being utilized here, half the time it felt like staff was simply reading a call and response script that the few of us mindlessly participated in. Very unhelpful and often times left me feeling unheard and confused. There was a lot of time in between sessions so you just kind of sat in your room or attempted to get some more sleep. In other facilities I usually try to force myself to sit in the day rooms but this place just was not welcoming. (And yea, I know in a hospital setting it’s hard to create a “welcoming” environment, but I’ve been to other places that have been successful in this regard!) Another thing, the psychiatrist there had changed my discharge date TWICE. Very unprofessional and unorganized. At first He had told me, “oh yes, I believe you will be ready to go on Monday.” Then once that day came and my hopes were (obviously) up he looked at me almost as if I had made it up, I reassured him he had told me Monday and he said “no,no, I think you need to stay until Wednesday.” And so, I stayed and tried to remain calm. When we met again on Wednesday he said he wanted to keep me there for several more days! Mind you, I had no behavioral changes, no med changes- nothing that would force a few extra days. So I cried- uncontrollably, I was more depressed than I was when I came in- he panicked and somehow (and this still bothers me) worked it out to where I was discharged that day! Just weird- not to mention he was no help with medication. Just an OK place. Would not go again, would not recommend BUT if you have a choice between here and some one star place, pick here I guess.
    2 people found this review helpful 👍

  • 3/5 Amy H. 2 years ago on Google
    Very slow process if you are being admitted some wait times are roughly 5 to 9 hours for the whole process and i think detox should be longer than 3 to 5 days but thats just my opinion they have a lot of group therapy which is good
    2 people found this review helpful 👍

  • 1/5 Derek C. 11 months ago on Google
    Do not waste your time here! Was told I could see my daughter after 24-48 hours and now being told a week. We checked her in Saturday morning around 4 A.M. and yet to been seen by Dr. Afaq. I was advised the doctor or individual of his practice comes by daily. That's incorrect. We live almost 2 hours from Louisville and wanted to find something closer and was told if I sign her out they will place a 72 hour hold. Please take your love one somewhere else.
    2 people found this review helpful 👍

  • 1/5 Ricky B. 1 year ago on Google
    I was admitted for suicidal thoughts and there was literally nobody to talk to except other patients. Nurses were snobby and acted like they were bothered when you tried to have a conversation. One nurse even REFUSED to give my medication. There was only 2 nurses that actually acted like they cared. You just sit in a blank room and stare at the walls and your mind just idles which makes depression and anxiety worse. My recommendation is that they get rid of all but 2 nurses on each floor and instead hire therapist for patients to have an outlet to talk to.
    2 people found this review helpful 👍

  • 1/5 Robin L. 1 year ago on Google
    I went in to iop to see Ali witch is an amazing person and N.P. witch has helped me in the past with withdraws and she did save my life! Unfortunately when I went back for help with septoms i thought was withdraws. So based on the amount of median I told her I was taking she didn't not seem to think I was in withdraws I was very upset and cried and cried not knowing what was wrong with me. So since I had been checked out by a Dr. and he rulied out anything physical was wrong with me. So I decided to go to the emergency room. And then was diagnosed with 2 infected ears and had let my health go because I was talking care of my mother who was in hospis dieing. I was put on antibiotics and steroids it took about 10 days for my septum to go away. My mother died and I wanted to go back and see Ali. When I requested to see her Liberty sead that Ali sead I cused her out! I sead OMG she sead that? Liberty sead yes .I sead that are the words she used? Knowing that was not true Liberty then sead well she sead you where very upset i sead that is a big differance from being upset and cusing her out! That would apliey i was being violate toward her! I am not a violate person with Ali not being there to afend herself I disided this lady Liberty was very unprofessional and working in the mental field, i have good insurance and went to BrightView! on stone street off dixie hwy and so glad i did and wish i had went sooner! IF you need help or suferring from subsiance abuse your not alone they will prsercibe Gab,Xan and so on and will help you on your road to recovery! CALL 1 833 510 HELP I DID and glad i DID!!
    1 person found this review helpful 👍

  • 5/5 Brandy E. 7 months ago on Google • 3 reviews
    My son was on three east and the staff was extremely accommodating and sweet they helped my son so much with his autism and behavior I give them the highest rating and am glad that he was placed there and would recommend this hospital to everyone it was a safe place for him his whole stay and they was very fast with excepting him and getting a bed and room open for him

  • 1/5 Mariesa A. 1 year ago on Google
    I signed in at 8pm and didnt get my assessment until 1030pm and its now 12:20 people that came in after me are being taken up stairs to there room before me and when you ask the staff a question they are rude and very disrespectful they need more staff that know what there doing so they can get people thru the process and into there rooms

  • 1/5 athena a. 1 year ago on Google
    Never been to a mental hospital before and it made me feel worse in alot of ways my first day there I had no idea what to do my doctor never came to speak with me no one ever gave me a clear answer and also seemed annoyed that I had any question to even ask I was informed by the person who does releases that patients are supposed to get in contact with their doctor the day they get there or the morning of but my doctor hasn't spoken to me 2 days later. The only thing to do there was watch TV or color, there was only one nurse who didn't just shut down any feeling I had and most of the people who would check on us where nice, most of the time that someone would call me they'd lie and say they'd tell me or that I'm sleeping which wasn't true. Spent every day in the play room so they didn't have trouble finding me because no one ever told me anything. I was told normally people in my position would stay there for 2-4 days but I was there for about 7 and now owe alot of money for those days except the weekend. Not mention when my dr. Kaiti said I could leave on a Saturday, I was told on Saturday that they don't do discharges on weekends so there was definitely little to no communication from anyone. Worst experience of my life. 0/10 do not send anyone you care about here.

  • 1/5 kota k (KOTA C. 1 year ago on Google
    this was literally horrible i went there today and they made me wait 12 HOURS just to tell me that they didnt have any beds open. they were trying to transfer me to the ridge but i had to go in the ambulance and they told me that the ambulance wouldnt come until 8 in the morning. it was 2 am when i left. i came there at NOON. kids were screaming, parents were hitting there kids, everyone was complaining about how long it took. this is ridiculous. they didnt take any of my strings or anything, so hypothetically i couldve killed myself while i was waiting for 12 hours in that room. worst experience ever

  • 1/5 Alexis S. 11 months ago on Google • 1 review
    I waited to get admitted from 3 AM till 8 AM, with NO ONE else waiting but me. I was taken in for suicide and depression related issues at age 16. The first 2 days I was there I cried off and on all day long, I cried myself to sleep every single night. I was terrified to be there. I ended up only staying a week but the week I was there was enough. The staff treated us terribly other than maybe 2 of them, they would scream and cuss at us, they woke me up at some ungodly hour of the night to draw my blood, they would constantly walk in my room in the middle of the night to tell me I couldn't have my light covered when the staff covered it because it was broken, the food wasn't good, I even had a staff member walk in while I was showering because I was "taking to long" while washing my hair. The water was freezing most nights, the showers had mold and hair all over them, extremely small, and our rooms were very poorly cleaned. The best thing they offered to me during my stay was the group therapy, and I actually felt like I learned something from the school. Other than that it was miserable. You had to earn being able to pick your own food, up to 10 minute phone calls and up to a 9 o'clock bed time. The beds were hard as bricks with no pillows, and towels would've been better than the "blankets" we had. You had to eat at least twice a day and a snack and if not you were punished. As someone who has stomach problems and cant eat much that was difficult for me. During my stay there was no real "help". The most they did was switch my medication, which a month later gave me insomnia and I couldn't sleep for 2 weeks. This place did way more harm than good. If you're considering taking a loved one especially a child or teenager here PLEASE don't. Talk to them about other ways to get help and if a mental felicity is what works best please find one that genuinely cares and please read the reviews from previous patients. When I got discharged I didn't get all of my belongs back and something was missing which had great sentimental value to me. I will never recommend someone to this miserable place. As a place that I should be able to go to for help all this place did was hurt me and terrify me. Please look for different options before going or sending someone here.
    13 people found this review helpful 👍

  • 1/5 Alex M. 6 months ago on Google • 2 reviews
    If I could give this place a no star I would be careful going there because what they don't tell u is the second u walk threw them door u supposedly have to have doctors permission to leave or they think they have the right to keep u just because u walk into the doors. I have never signed no paper just read them. I never gave consent that I wanted them to assess me I had questions about a program there and they thought that they were gunna hold me and not let me leave all because I didn't wanna stay nd I didn't like what I read on the clipboard about the way there hospital runs that department. They violated my rights the second they try to say I couldn't leave when I never said I wanted to stay I bearly asks the questions I had sign no papers and they literally locked the waiting room door like they were gunna not let me leave. University of Louisville will catch a bad rep having there name on that hospital because they were rude judgemental and very unprofessional. This place showed me how the system works when they just want ur insurance money and not really care for you. If you have a loved ones in there I really think u should take them out and find somewhere else for them to go. I was held against my own will with out even signing anything in the waiting room. This place is a joke and no Wonder Louisville bought them out because it's a terrible place to go.
    8 people found this review helpful 👍

  • 1/5 R H. 6 months ago on Google • 2 reviews
    I’m absolutely disgusted. I just needed an evaluation and I was treated as an inpatient ALSO roomed with all the inpatients. The tvs are old and the whole facility was disgusting. They took our keys from us and it took an hour to get them back. I had an old committed homeless man come up to my dad and I saying “we have more than enough beds for her tonight” I chose to leave immediately after that as that’s wildly inappropriate to even be in the same room with committed patients who obviously look that they haven’t received any help. I was treated like a suicidal/homicidal pt and the process to leave the facility took about an hour as I had to sign a refusal of care… even though i didn’t speak to a single person and have a sit down where they call the doctor just to get my keys. I was terrified as an adult and I will never return. Sad as hell that my insurance won’t cover better mental health options for people who actually need help.
    6 people found this review helpful 👍

  • 1/5 Arashi 3 months ago on Google • 1 review New
    I was a patient here and I really hated my expierence here. I came in because of suicidal thoughts and self harm and the staff are not helpfull to be honest, if anything the staff make things worse for the patients in here.
    1 person found this review helpful 👍


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