Luxembourg for Shopping GIE - Letzshop image

Luxembourg for Shopping GIE - Letzshop

E commerce service

😠 Simply the worst there is. Drivers just don’t bother checking at the door, and drop the package directly at a parcel shop. Better yet, sometimes the parcel is nowhere to be found. Tracking numbers don’t work on the website. Phone lines constantly busy. Avoid at all cost if you can. People often mention delivery, package, parcel, service, nicht, colis, phone, Luxembourg, call, delivered,


Address

14 Rue Erasme, 1468 Kirchberg Luxembourg

Website

letzshop.lu

Rating on Google Maps

4.80 (778 reviews)

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Featured Reviews


Frequently mentioned in reviews: delivery (34) package (26) parcel (25) service (25) nicht (22) colis (19) phone (18) Luxembourg (18) call (17) delivered (16)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Ivo T. 3 years ago on Google
    Simply the worst there is. Drivers just don’t bother checking at the door, and drop the package directly at a parcel shop. Better yet, sometimes the parcel is nowhere to be found. Tracking numbers don’t work on the website. Phone lines constantly busy. Avoid at all cost if you can.
    10 people found this review helpful 👍

  • 1/5 Jean-Francois B. 3 years ago on Google
    (Translated by Google) A package supposedly delivered four times (!?) And not received - recipient absent - while I was at home. An announced availability has a pick-up point even though the parcel has never been delivered there, a staff who responds at random and differently, unable to find the parcel and the correct address in their computer and I do like Sister Anne: j 'hold on. 250 Euros in nature and a gift that will not be on time. Such incompetence is rare enough to be in the record books. Frankly, a star is still too much. Third delivery by DPD and third total failure 1 star is still too much. (Original) Un colis soit disant livrĂ© quatre fois (!?) et non rĂ©ceptionnĂ© - destinataire absent - alors que j'Ă©tais Ă  la maison. Une disponibilitĂ© annoncĂ©e a un point pick up alors que le colis n'y a jamais Ă©tĂ© livrĂ©, un personnel qui rĂ©pond au hasard et diffĂ©remment, incapable de trouver le colis et la bonne adresse dans son ordinateur et moi je fais comme sƓur Anne: j'attends. 250 Euros dans la nature et un cadeau qui ne sera pas a l'heure. Une telle incompĂ©tence est suffisamment rare pour ĂȘtre au livre des records. Franchement une Ă©toile c'est encore trop. TroisiĂšme livraison par DPD et troisiĂšme Ă©chec total 1 Ă©toile c'est encore trop.
    6 people found this review helpful 👍

  • 5/5 Svend N. 1 month ago on Google ‱ 371 reviews New
    Good price and quick delivery. Will for sure check them again before ordering again.

  • 1/5 Henri Vincent de R. 3 years ago on Google
    (Translated by Google) Incapable people. I do not understand why this company manages to exist. Then let's not talk about the phone hub ... incapable, the only thing they know how to do when you call is to give you the same information as that visible on the internet ... and again ..; you have to give them the 14 digits, otherwise they don't do any research ... We call a hub, precisely to solve a specific problem !!! Never seen incompetent people like this. This company has to go
 Damn look at the comments
 there isn't one that is positive !!!! (Original) Des incapables. Je ne comprends pas pourquoi cette sociĂ©tĂ© arrive Ă  exister. Puis ne parlons pas du hub tĂ©lĂ©phonique... incapables, la seule chose qu'ils savent faire quand vous appelez, c' est de vous donner la mĂȘme information que celle visible sur internet... et encore..; il faut leur donner les 14 chiffres, sinon ils ne font pas de recherche... On appelle un hub, justement pour resoudre un problĂšme spĂ©cifique!!! Jamais vu des incompĂ©tents pareils. Il faut que cette sociĂ©tĂ© disparaisse
 Bon sang regardez les commentaires
 il n’y en a pas un qui est positif !!!!
    4 people found this review helpful 👍

  • 1/5 C. P. 3 years ago on Google
    (Translated by Google) E avoid ... the best would be to close this Company. No customer service. Difficult to reach, rude. Parcel left with a neighbor without my signature and without notifying me. I was at home all day, and the delivery guy still dropped off at a neighbor's house. You understand, I don't? Of course the neighbor didn't say anything !!!! Having made a complaint to DPD Luxembourg, they told me to file a complaint with the seller in Austria knowing that it was DPD Luxembourg who had lost the package. It's easy to blame others. As we cannot do a second evaluation, I add another observation. Today, although I was at home, my Package was in front of the door. The delivery man doesn't even ring the bell. Well done DPD (Original) E Ă©viter... le mieux serait de fermer cette SociĂ©tĂ©. Service au client nul. Difficile a joindre, impoli. Colis dĂ©posĂ© chez un voisin sans ma signature et sans m'aviser. J'Ă©tais Ă  la maison toute la journĂ©e, et le livreur a quand mĂȘme dĂ©posĂ© chez un voisin. Vous comprenez, moi pas? Bien sur le voisin n'a rien dit!!!! Ayant fait rĂ©clamation chez DPD Luxembourg il's m'ont dit de faire plainte auprĂšs du vendeur en Autriche sachant que c'Ă©tait DPD Luxembourg qui avait Ă©garĂ© le colis. C'est facile de donner la faute aux autres. Comme on ne peut pas faire une seconde Ă©valuation je rajoute une autre constatation. Aujourd'hui, malgrĂ© que j'etait Ă  la maison mon Paquet se trouvait devant la porte. Le livreur ne sonne mĂȘme pas. Bravo DPD
    4 people found this review helpful 👍

  • 1/5 LaĂ«titia L. 3 years ago on Google
    (Translated by Google) Why do you really have to put a star? Zero is good too! As promised to the lady from DPD whom I had on the phone, a 740th negative opinion for them: a week ago I received a DPD email announcing that a package was arriving in the name of someone I did not not know. I thought of an error, because I did not know that Sephora was delivering via DPD> my parcel, and that of the other lady probably, has been cluttering up the relay point in Contern for a week. But of course, it's the sender's fault, obviously. If I see that a marketplace works with DPD, I am ordering elsewhere, that's the customer experience ... (Original) Pourquoi il faut vraiment mettre une étoile ? Zero c'est bien aussi ! Comme promis à la dame de DPD que j'ai eue au téléphone, un 740 Úme avis négatif pour eux : j'ai reçu il y a une semaine un mail DPD annonçant qu'un colis arrivait au nom de quelqu'un que je ne connais pas. J'ai pensé à une erreur, car j'ignorais que Sephora livrait via DPD > ça fait une semaine que mon colis, et celui de l'autre dame probablement, encombrent le point relais de Contern. Mais bien entendu, c'est la faute de l'expéditeur, évidemment. Si je vois qu'un site marchant travaille avec DPD, j'en suis à passer commande ailleurs, ça c'est de l'expérience client...
    4 people found this review helpful 👍

  • 1/5 Melissa M. 3 years ago on Google
    (Translated by Google) Today, being at home, I am waiting for my package which must and deliver between 10h and 11h. At 11:30 am I still have nothing, and I realize that the tracker indicates that it was delivered at 10:14 am. Except that no one rang the bell, or left the package in the entrance of the building. I call customer service, who can do nothing but tell me to contact the seller. It is absolutely useless this customer service in fact ... It is useless to waste time calling them because they cannot even contact the driver to ask him or, possibly he would have left the package ... In short, unnecessary. (Original) Aujourd'hui, étant a la maison , j attends mon colis qui doit et livrer entre 10h et 11h . A 11h30 je n ai toujours rien , et je me rends compte que le tracker indique qu'il a été livre a 10h14. Sauf que personne n 'a sonne, ou laisse le colis dans l entree de l immeuble. J appelle le service client, qui ne peut rien faire , que de me dire de contacter le vendeur. Ca ne sert strictement a rien ce service client en fait...Ca sert a rien de perdre son temps a les appeler car ils ne peuvent meme pas contacter le chauffeur pour lui demander ou, éventuellement il aurait laisse le colis... Bref, inutile.
    3 people found this review helpful 👍

  • 1/5 Brigitte K. 3 years ago on Google
    (Translated by Google) You will get a note in the mailbox with an address. However, she received nothing for you. After logging in on the site, you will not receive any further information. After the constant attempts to call, someone finally answers who is clearly not in the mood and only says that the package has been delivered ... So ask and it will exchange a new address that is quite remote from the first one. When asked why the first address was on the slip, the only answer that comes up is that it is wrong. So go to the second address where there is no package waiting for you ... That was my last experience with DPD. If I saw that dealers work with DPD, I would not buy from that dealer. (Original) Sie bekommen einen Zettel in den Briefkasten mit einer Adresse. Diese jedoch hat Nichts fĂŒr Sie erhalten. Nach einloggen auf der Seite bekommen Sie auch keine weiteren Informationen. Nach den stĂ€ndigen Versuchen anzurufen, antwortet endlich jemand, der deutlich keine Lust hat und nur sagt, dass das Paket abgegeben sei... Also fragen Sie nach und es tauscht eine neue Adresse auf die sich zimmlich entfernt von der ersten auffindet. Nach der Frage, warum die erste Adresse am Zettel stand, kommt nur die Antwort, dass die halt falsch ist. Also fahren Sie zu der zweiten Adresse wo auch kein Paket auf sie wartet... So verlief meine letzte Erfahrung mit DPD. WĂŒrde ich sehen, wenn HĂ€ndler mit DPD arbeiten, wĂŒrde ich bei diesem HĂ€ndler nicht einkaufen.
    3 people found this review helpful 👍

  • 1/5 RenĂ© D. 3 years ago on Google
    (Translated by Google) Worst parcel service in Luxembourg. The only ones who don't ring and just quickly leave a note in the mailbox (probably part of the business model). Standard excuse: we were there and the driver also took a photo (!) As evidence. Stupid excuse, since the note proves this anyway. The drivers are safe in the stress and hardly overpaid. This service should be avoided. (Original) Schlechtester Paketdienst in Luxemburg. Die einzigen, die nicht lĂ€uten und nur schnell einen Zettel im Briefkasten hinterlassen (gehört wohl zum GeschĂ€ftsmodell). Standardausrede: wir waren dort und der Fahrer hat auch ein Foto gemacht (!) als Beleg. DĂŒmmste Ausrede, da der Zettel ja dies eh belegt. Die Fahrer sind sicher im Stress und wohl kaum ĂŒberbezahlt. Diesen Dienst sollte man meiden.
    3 people found this review helpful 👍

  • 1/5 Bianca C. 3 years ago on Google
    Absolutely horrible experience, the worse of my life, they actually made me have a mental breakdown. I ordered a matress on 13/11/2020, delivery was scheduled for 30/11/2020. No contact, no track of goods, nothing. I tried to call them, again nothing, numbers aren't good, due to COVID 19, their customer service is limited. Anyways, I went back to the vendor and asked if i can go there personally to pick my matress up. The vendor called them (10/12/2020), told them i will come over, they confirmed the address and that i can come. After driving 1h, they had a printed notice that the parcel retrieval is not available today. I went inside and asked them to give me my parcel as i drove 1h and they previously confirmed on the phone to the vendor that i can pick it up. No apologies nothing, they were insisting that they can't do anything and i can't have my parcel. I started crying, having a breakdown there, other employees came and kicked me out. I was threatening them that I will call the police. While i was crying in my car outside, waiting to calm down so i can drive back home (another hour), an employee came and in less then 5 minutes gave me my parcel. Of course, again, no apologies, no reimbursement for the drive and the fact that they failed to deliver it at my place, nothing.
    3 people found this review helpful 👍

  • 1/5 Pierre en P. 3 years ago on Google
    (Translated by Google) Disaster Why can't DPD go bankrupt and make way for competent companies? (Original) Catastrophe Pourquoi est ce que DPD ne peut il pas faire faillite et laisser la place aux entreprises compétentes.
    3 people found this review helpful 👍

  • 1/5 Getfit B. 3 years ago on Google
    Parcel was meant to arrive Monday- was told that the driver couldn't find the address even though we live in the middle of the city. Google Maps apparently isn't used by the drivers... not even a phone call from the driver to ask where it was. After 30 min on hold finally got through to the operator who said it won't be possible to deliver it until the following monday and due to covid I am not able to go pick up the parcel. This company has one job...deliver parcels and they can't get that right. I'm not surprised they have this many negative reviews.
    3 people found this review helpful 👍

  • 1/5 Patrice R. 3 years ago on Google
    (Translated by Google) Shameful! A star is not even deserved. Incorrect information on the site and modified within a few hours. No support after a long wait on the phone. This is the x th problem with DPD, it is high time for a major e-commerce company to change carriers in Luxembourg. (Original) Honteux ! Une Ă©toile n'est mĂȘme pas mĂ©ritĂ©e. Informations non correctes sur le site et modifiĂ©es endĂ©ans quelques heures. Support nul aprĂšs une longue attente au tĂ©lĂ©phone. C'est le x iĂšme problĂšme avec DPD, il serait grand temps qu'une importante sociĂ©tĂ© de e-commerce change de transporteur au Luxembourg.
    2 people found this review helpful 👍

  • 1/5 Lang W. 3 years ago on Google
    (Translated by Google) the service staff are very impatient and seem asleep. can't help the customer at all. (Original) le personnel de service est trĂšs impatient et semble endormi. ne peut pas du tout aider le client.
    2 people found this review helpful 👍

  • 1/5 D S. 3 years ago on Google
    (Translated by Google) DPD - the parcel disaster They don't even deliver anymore, at Christmas the parcels are sent back immediately. The reason given is: Address not found ... How about a GPS or a phone. (Original) DPD - Das Paket Desaster Die liefern nicht mal mehr aus, zu Weihnachten werden die Pakete sofort zurĂŒckgeschickt. Als Ursache wird angegeben: Adresse nicht gefunden... Wie wĂ€re es mal mit einem Navi oder Telefon.
    2 people found this review helpful 👍

  • 1/5 Edita P. 3 years ago on Google
    (Translated by Google) It doesn't get any worse! The doorbell is generally not rung, just a piece of paper thrown in. There is no response to emails. The status was changed to "delivered" even though it was not delivered. Is it a scam company or how should you understand that ??!? Stay away from DPD if it's possible! (Original) Schlechter geht es nicht! Es wird wohl generell nicht an der TĂŒr geklingelt, nur ein Zettel reingeworfen. Auf E-Mails wird nicht reagiert. Der Status wurde geĂ€ndert zum „zugestellt“, obwohl es nicht zugestellt wurde. Ist es ein Betrugsunternehmen oder wie soll man das verstehen??!? Finger weg von DPD, wenn’s möglich!
    2 people found this review helpful 👍

  • 1/5 Kuro K. 3 years ago on Google
    After being away from home for a maximum of 20 minutes I find the parcel outside the mailbox torn and the contents stolen. 1) the package could fit n the letter box so if it had been positioned correctly no one from outside could see it. 2) the package will have remained at the entrance for a maximum of 15 minutes. 3) I live at the end of a closed road where no one passes and in the building where I live we are less than 10 families. Who stole the package? I leave the conclusions to you.
    2 people found this review helpful 👍

  • 1/5 Loulou L. 3 years ago on Google
    Because I can't make 0 star ! Not professionnel at all and rude. Unbelievable they still exist. I ordered a parcel from France to be received in a shop in Lux. The seller told me I had 14 days to pick it up at the shop but DPD unilaterally decides on the fact the customer has less than 7 days to pick it up. Illegal and with no common sense at all. So now the parcel is sent back to France, they are so useless
    2 people found this review helpful 👍

  • 1/5 Mike D. 3 years ago on Google
    (Translated by Google) Tracking only works partially, I call a Luxembourg number from Luxembourg, but then land at DPD Brussels, press 1 for French, but then get a person who only speaks Dutch, then get a gentleman who speaks French on the phone who forwards me, then I get in touch with a lady who says she has no time and hangs up, the second try exactly the same, it couldn't be more amateurish. (Original) Tracking funktioniert nur teilweise, ich rufe aus Luxemburg eine luxemburgische Nummer an, lande dann aber bei DPD BrĂŒssel, drĂŒcke 1 fĂŒr Französisch, bekomme dann aber eine Person die nur NiederlĂ€ndisch spricht , bekomme dann einen Herrn der Französisch spricht ans Telefon der mich weiterleitet, dann meldet sich ich eine Dame die sagt sie hĂ€tte keine Zeit und legt auf, Beim zweiten Versuch genau dasselbe, amateurhafter geht es nicht mehr.
    2 people found this review helpful 👍

  • 1/5 Carioca 3 years ago on Google
    Definitely one of the worst delivery services. they just want you to pick it up yourself, so they dont ring the bell, or wait more than a few seconds to drive away. I've waited by the door for 3 packages and still managed to miss one. no ring, no call, nothing.
    2 people found this review helpful 👍

  • 1/5 Merlin T. 3 years ago on Google
    Absolutely terrible service. I am waiting for a parcel for 3 weeks now. I got a message that the address is incorrect (which is not true, because we get all other packages normally). And we are always home, because teleworking. I wrote 6 emails and now they are returning my package to another country (senders)! Outrageous service, no one answers at all! Deeply, deeply dissapointed. And I do not know who is going to cover the costs of my already paid parcel and the sending, waiting and nerves.
    2 people found this review helpful 👍

  • 1/5 Sami El G. 3 years ago on Google
    I gave one star because it is not possible to give 0 or -2! They make no attempt to deliver leaving a note saying you weren't home when you were! I watched the delivery guy last time and while he was writing his famous note I showed up and he started struggling to find an answer, it's a shame!
    2 people found this review helpful 👍

  • 1/5 Paula P. 3 years ago on Google
    They generally DO NOT deliver. they make no attempt of delivery leaving note that you were not home - when you were! they do not ring the bell, call phone or nothing. Whats more, they e.g. left me note that I can pick up it at given location (some shop) - but as I was informed there they never delivered there as well. so getting your package is NOT POSSIBLE. avoid DPD in Luxembourg!!
    2 people found this review helpful 👍

  • 1/5 Lefoot P. 3 years ago on Google
    The parcel order was not delivered on day and time expected, while I was waiting the entire day at home. I have called their local service support in Luxembourg and was informed that they encontered issues with address. not even a phone call to confirm details was performed. Also, never encontered any delivery issue with other delivery companies. a few days later parcel was still not delivered, I called again and they informed they would update there records to perform delivery the next day (confirming they missed the initial call request/details). This isn't acceptable from a local company performing services in Luxembourg, and would highly recommend they sell their business to an organized and professional comapny such as Post or any other that knows how to provide right level of quality services. Also, I will avoid ordering something if the seller is using DPD as service delivery going forward as based on other reviews they are not keen to improve their services.
    1 person found this review helpful 👍

  • 1/5 Dimitri C. 3 years ago on Google
    (Translated by Google) When there is a pick-up point literally in front of your house and the delivery man drops it off at a pick-up point outside the city ... (Original) Quand il y a un point relais littéralement en face de chez toi et que le livreur le dépose dans un point relais en dehors de la ville...
    1 person found this review helpful 👍

  • 1/5 Coulemelle L. 3 years ago on Google
    (Translated by Google) CATASTROPHIC (again) !!! Notice of transit received on Monday indicating that the package will be delivered the same day in ParcelShop. The package was finally dropped off 1 day later in a completely different ParcelShop than the one indicated (10km away so nice when you don't have a car ...). Deplorable telephone support (it will be faster and more efficient to insult customers and that will not change the level of politeness ...). To finish this, the wrong label was stuck on my package and I end up with that of another person. During this time, my parcel with a value of more than 200 € is lost in nature and I face a categorical refusal to carry out a search on the part of DPD who therefore assumes the theft of my merchandise !!! Last experience: the delivery man didn't even bother to ring the bell and DPD accused me (i) that my doorbell broke even though it had been used in the morning ... and (ii) of not having been there at the time of delivery when I had specifically taken a day off! If you want to see your parcels disappear in the wild and be treated like less than nothing; call on DPD! (Original) CATASTROPHIQUE (encore une fois) !!! Avis de passage reçu le lundi indiquant que le colis sera remis le jour mĂȘme en ParcelShop. Le colis a finalement Ă©tĂ© dĂ©posĂ© 1 jours aprĂšs dans un tout autre ParcelShop que celui indiquĂ© (Ă  10km donc sympa quand on n'a pas de voiture...). Support tĂ©lĂ©phonique dĂ©plorable (il sera plus rapide et efficace d'insulter les clients et ça ne changera pas le niveau de politesse...). Pour terminer ceci, la mauvaise Ă©tiquette a Ă©tĂ© colĂ©e sur mon colis et je me retrouve avec celui d'une autre personne. Pendant ce temps, mon colis d'une valeur de plus de 200€ est perdu dans la nature et je fais face Ă  un refus catĂ©gorique d'effectuer une recherche de la part de DPD qui assume donc le vol de ma marchandise !!! DerniĂšre expĂ©rience: le livreur n'a mĂȘme pas pris la peine de sonner et DPD m'a accusĂ© (i) que ma sonnette soit en panne alors qu'elle avait servi le matin... et (ii) de ne pas avoir Ă©tĂ© lĂ  au moment de la livraison alors que j'avais spĂ©cifiquement pris un jour de congĂ© ! Si vous voulez voir vos colis disparaitre dans la nature et vous faire traiter comme un moins que rien; faites appel Ă  DPD !
    1 person found this review helpful 👍

  • 4/5 Lex 1 year ago on Google
    everything worked well but delivery is very slow (Michel Greco). It took 4 working days to get the order which is way to long for an order within Luxembourg. Amazon us much faster and products come even from abroad.
    1 person found this review helpful 👍

  • 1/5 JosĂ© T. 3 years ago on Google
    Very bad service, they don't seem to find any address I give them. Called a few times, not friendly at all, not willing to help and they refused me to pick my parcel up myself at their depot.
    1 person found this review helpful 👍

  • 5/5 JoaquĂ­n Calvo Mota de C. 11 months ago on Google
    First time buying from Letzshop. Without issues. delivery super fast. Will use again
    1 person found this review helpful 👍

  • 1/5 Chantal K. 3 years ago on Google
    (Translated by Google) Delivery status: Delivered! Unfortunately not with me. Unavailable by phone, no response to emails. The driver did not ring the doorbell and was not handed over to the neighbor. Tracking impossible because the package was delivered according to DPD. It's already the 2nd time ... According to DPD, the previous delivery could not be delivered because our address does not exist! Strangely, other delivery services don't have this problem. Maybe our street was catapulted into another dimension overnight and I now live in a parallel world, you don't know! In any case, the DPD service cannot be beat for a lack of professionalism. Avoid absolutely if possible !! 1 star rating is still too much for this non-existent achievement. (Original) Status der Lieferung: Zugestellt! Nur leider nicht bei mir. Telefonisch nicht erreichbar, keine Antwort auf Emails. Fahrer hat nicht geklingelt, wurde auch nicht beim Nachbarn abgegeben. Tracking unmöglich da laut DPD das Paket zugestellt wurde. Es ist jetzt schon das 2. Mal ...vorige Lieferung konnte laut DPD nicht zugestellt werden da unsere Adresse nicht existiert! Komischerweise haben andere Lieferdienste dieses Problem nicht. Vielleicht wurde unsere Strasse ĂŒber Nacht in eine andere Dimension katapultiert und ich lebe jetzt in einer Paralellwelt, man weiss es nicht! Auf jeden Fall ist der DPD Service an fehlender ProfessionalitĂ€t nicht zu ĂŒberbieten. Unbedingt vermeiden wenn möglich!! 1 Stern Bewertung ist noch zu viel fĂŒr diese nicht existierende Leistung.
    1 person found this review helpful 👍

  • 1/5 anusha s. 3 years ago on Google
    (Translated by Google) If it was possible I would have put 0 stars! Unprofessional service, the packages are not hand delivered, left in the lobby, my package worth 250eur was stolen! And of course customer service tells me to turn to the sender when clearly DPD is at fault. To avoid!!! (Original) Si c’etait possible j’aurai mis 0 etoile! Service pas professionnel, les colis ne sont pas remis en main propre, laissĂ© dans l’entrĂ© je me suis fait volĂ© mon colis d’une valeur de 250eur! Et bien sur le service client me dit de me tourner vers l’expĂ©diteur alors que clairement c’est DPD qui est en faute. A Ă©viter!!!
    1 person found this review helpful 👍

  • 1/5 Greg S. 3 years ago on Google
    (Translated by Google) NEVER seen such a disrespectful standard !! (Original) JAMAIS vu un standart aussi peu respectueux !!
    1 person found this review helpful 👍

  • 1/5 Lee Baby S. 3 years ago on Google
    DPD is proper bad. No one answers calls or emails. Although they have your contact information they don't make use of it. Impossible to get a parcel that you actually fully pay for, then finally you end up having to pick it up yourself, and you have to take off time from work because they're closed or impossible to reach outside office hours. Ridiculous
    1 person found this review helpful 👍

  • 1/5 LOR 1. 3 years ago on Google
    Simply the worst delivery company in the world
    1 person found this review helpful 👍

  • 1/5 barbara m. 3 years ago on Google
    (Translated by Google) total incompetence The teleoperators tell you anything. They answer every other time to emails and never apologize for their mistake. I will never order again in a business that goes through this delivery company! (Original) incompétence totale Les téléopérateurs vous racontent n'importe quoi. Ils répondent une fois sur deux aux emails et sans jamais s' excuser pour leur erreur. Je ne commanderai jamais plus dans un commerce qui passe par cette société de livraison !
    1 person found this review helpful 👍

  • 1/5 Alba G. 3 years ago on Google
    IT CAN'T BE WORSE. There was always someone at home waiting for this package to come and they put a paper on the mailbox saying that they have come twice which is just false. It's not written where they have delivered my package and I have tried many times to call to the customer service number which don't ever pick up. The package reference number doesn't work on their website either so I can't track it. THIS COMPANY IS A TOTAL SCAM.
    1 person found this review helpful 👍

  • 1/5 al a. 3 years ago on Google
    (Translated by Google) No one, we change the place of reception without even notifying you, no message, e-mail, if we do not phone ourselves at the head office, the parcel goes straight to the sender (Original) Nul, on change l'endroit de rĂ©ception sans mĂȘme vous en avertir, aucun message, e-mail, si l'on ne tĂ©lĂ©phone pas soi-mĂȘme au siĂšge le colis repart tout droit chez l'expĂ©diteur
    1 person found this review helpful 👍

  • 1/5 Michelle D. 3 years ago on Google
    (Translated by Google) After the messenger didn't ring, I applied for delivery to a packing station. Afterwards, I was no longer able to track my delivery because my code no longer worked. After several calls and endless queues, with a lot of luck I received my package in the shop without confirmation. (Original) Nachdem der Bote nicht geklingelt hat, habe ich die Lieferung in eine Packstation beantragt. Im Anschluss konnte ich meine Lieferung, allerdings nicht mehr verfolgen da mein Code nicht mehr funktionierte. Nach mehreren Anrufen und endlosen Warteschleifen, habe ich dann mit viel GlĂŒck mein Paket im Shop ohne BestĂ€tigung erhalten.
    1 person found this review helpful 👍

  • 5/5 Mark T. 3 months ago on Google ‱ 11 reviews New
    Very easy to use. I couldn't find an option to pay from Andorra however!

  • 5/5 C H (. 3 months ago on Google ‱ 11 reviews New
    I purchased from the online store just a few days before Christmas at the busiest time of the year. The website is excellent and easy to navigate, the payment process clear and secure, the order follow up was exemplary with several follow-up messages at every step of the order process and the delivery was extremely rapid - the items arriving several days before the promised date. I can highly recommend this company.

  • 5/5 Sandrine T. 7 months ago on Google ‱ 6 reviews
    Delivery was faster than indicated which made for a nice surprise to have the product earlier than expected. The quality and taste of the product is outstanding.

  • 3/5 Robert A. 3 months ago on Google ‱ 6 reviews New
    All goes well once the item is selected up to the moment of receiving the package. The bad experience is to select items from the thousands available even with filters. Ordering by e.g. price won’t help as you have only next and previous buttons to navigate within the hits, no option to jump by 3 or any number of pages to get to the range you want. Or simply put more filters such as price range.

  • 3/5 Nicole M. 2 months ago on Google ‱ 5 reviews New
    The order sent was incorrect...now I have had to solve this issue. That is a disappointment :(

  • 5/5 Martin H. 2 months ago on Google ‱ 3 reviews New
    No problems, easy to use & pitem arrived in good time.

  • 1/5 Debruyne M. 1 year ago on Google
    (Translated by Google) Shop ok, but very bad delivery service (GLS): slow delivery, misleading remarks in the delivery type "absent recipient" when we have always been there and even package delivered when we had received nothing. It's only after threatening to file a complaint that the package arrived (on a Sunday?! And stoned). Very bad experience overall (Original) Boutique ok,mais trés mauvais service de livraison(GLS): lenteur de livraison, propos mensonger dans la livraison type" destinataire absent" alors que nous avons toujours été la et meme colis livré alors que nous n avions rien recu.C'est seulement aprés avoir menacer de porter plainte que le colis est arrivé(un dimanche?! Et defoncé).TrÚs mauvaise expérience dans l ensemble

  • 3/5 Patrice F. 3 years ago on Google
    (Translated by Google) Parcel lost and as a recipient, I have no tracking (Original) Colis perdu et en tant que destinataire, je n'ai pas de suivi

  • 1/5 Guy H. 3 years ago on Google
    (Translated by Google) Impossible to reach on the phone, some drivers RIDE LIKE CRAZY even in the villages, I was hit by a vehicle on a village road, given the speed impossible to read the plate, THE DRIVER IS NOT EVEN BY STOPPING, killers these people, I have a Luxembourg license plate so anything goes (Original) Impossible Ă  joindre au tĂ©lĂ©phone , certains chauffeurs ROULENT COMME DES FOUS mĂȘme dans les villages , j'ai Ă©tĂ© touchĂ© par un vĂ©hicule sur une route de village , vu la vitesse impossible de relevĂ© la plaque , LE CHAUFFEUR NE C4EST MEME PA ARRETE , des tueurs ces gens , j'ai une plaque luxembougeoise donc tout est permis

  • 1/5 Fraser M. 3 years ago on Google
    Absolutely terrible. Website does not match what person is telling you on phone. The website says there is a problem with the address, and when you call, you have someone tell you: "yeah, yeah, no problem, sir, the delivery will occur tomorrow." Only to notice the next day that the parcel has been sent back to its origins...

  • 5/5 Romain R. 8 months ago on Google
    Very fast delivery, no problems at all

  • 5/5 Ianier M. 9 months ago on Google
    Fast and reliable delivery. Will certainly order again!

  • 5/5 Sascha B. 9 months ago on Google
    Very professional, as usual short delivery times!

  • 5/5 Marcel W. 10 months ago on Google
    All great, all good! Easy, fast, reliable! Thanks!

  • 1/5 Tony G. 3 years ago on Google
    the worst delivery company ever!

  • 1/5 Alain L. 3 years ago on Google
    (Translated by Google) Goods were delivered broken. (Was replaced by the sender without any problems) (Original) Ware wurde kaputt geliefert. (Wurde vom Versender anstandslos ersetzt)

  • 1/5 David G. 3 years ago on Google
    (Translated by Google) No problem with delivery, but the dpd Luxembourg call center is a disaster! (Original) Pas de problĂšme avec la livraison mais le call center dpd Luxembourg est une catastrophe !

  • 1/5 Andon T. 3 years ago on Google
    Worst service imaginable. Waiting 3 weeks for parcel. Went to office in Battembourg - its not there. In the tracking it said incorrect adress. The address of course is right and we received other parcels without a problem. We confirmed the adress with 4 letters in the meantine. And today we understand they send it to Spain! And they are saying to contact the sender warehouse in Spain (who is actually a store in Luxembourg). No one ever called on the phone (if indeed they think the address is mistaken). In addition they didnt either send it to an office to be picked up. No one made the slightest effort to deliver.

  • 5/5 Julien L. 5 months ago on Google ‱ 2 reviews
    Product conform to order, quick delivery. Extremely satisfied, Many thanks

  • 5/5 Yvonne A. 2 months ago on Google ‱ 1 review New
    Brilliant way to give gifts in Luxembourg if you live in the UK. The shop I used even had an option to gift wrap the gift. Would certainly use Letzshop again.

  • 5/5 Jim E. 8 months ago on Google ‱ 2 reviews
    Superb service with the very friendly staff going out of their way to ensure I received a Tissot watch for my wife's Birthday. The price also was very good so I would give this Company 5 stars for product, price and most of all, service.


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