Molina Healthcare of Wisconsin image

Molina Healthcare of Wisconsin

Doctor Medical center Health insurance agency

😠 When I was in the hospital last fall, it was very difficult to speak to a real person at Molina. Even the hospital case manager had a difficult time communicating with Molina. It was a very frustrating experience for me. Even though I only had the insurance from 9/1/2021 through 12/31/2021, I was... People often mention Molina, account, call, customer, service,


Address

11002 W Park Pl, Milwaukee, WI 53224, United States

Website

www.molinahealthcare.com

Contact

+1 888-999-2404

Rating on Google Maps

1.40 (112 reviews)

Open on Google Maps

Working Hours

  • Saturday: Closed
  • Sunday: Closed
  • Monday: 8 am to 5 pm
  • Tuesday: 8 am to 5 pm
  • Wednesday: 8 am to 5 pm
  • Thursday: 8 am to 5 pm
  • Friday: 8 am to 5 pm

Featured Reviews


Frequently mentioned in reviews: Molina (14) account (7) call (7) customer (6) service (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Cindy P. 2 years ago on Google
    When I was in the hospital last fall, it was very difficult to speak to a real person at Molina. Even the hospital case manager had a difficult time communicating with Molina. It was a very frustrating experience for me. Even though I only had the insurance from 9/1/2021 through 12/31/2021, I was happy to find a different insurance in the Marketplace. Would not recommend it to anyone. For a few weeks, Molina put my account “on hold” because they said I was behind on paying my premium, so I paid another month to reinstate my insurance. In the beginning of January, I received a reimbursement for the extra payment I made.
    5 people found this review helpful 👍

  • 1/5 Sarah L. 2 years ago on Google
    Worst year of coverage. Enrolled in March, autopay, and received late notices. Re-signed up for auto pay 3 time in 5 months. Then asked for audit because I kept getting different balances. It took 5 MONTHS to get a review, never actually a debit/credit audit. My account was suspended several times during review. Their excuse of new billing system has been used for more than 5 years according to my pharmacy. Stay away from MOLINA. Nothing but headache. And I have heard several similar accounts.
    3 people found this review helpful 👍

  • 1/5 Neal S. 2 years ago on Google
    They've finally updated their health network. I've called in ample times regarding my policy & payments. When connected with someone they kept pushing me to call the "Marketplace" so in reality their billing is essentially impossible to discuss as I believe there is no real department that deals with this. As someone who is self-employed, it's hard to gauge monthly income especially with Covid and its effects in my industry. These payments were not easy to digest considering as much. Not happy with them or their services.
    3 people found this review helpful 👍

  • 1/5 Dave S. 2 years ago on Google
    Absolutely horrible! They couldn’t even get my account registration correct! No cards after 4 months, name spelled wrong in account, they can’t find my binder payment even though it was withdrawn from my account and they confirmed receipt of payment on Molina letterhead, no customer service support or return calls, etc etc etc. My Molina Agent can’t even get return calls from them. Wait times for their customer service range from 45 minutes to 1 hour 15 minutes. Then you’ll reach a non caring untrained person with no motivation. I never even submitted a claim - Thank God! - I couldn’t imagine the nightmare that would be. I am 60 years old and Molina is without a doubt the absolute worst company I have ever dealt with! Do yourself a favor and don’t be a customer of their’s no matter what the cost is!! You are being forewarned with this review and the other reviews here!
    2 people found this review helpful 👍

  • 1/5 Coralia H. 1 year ago on Google
    I'm very upset right now...Molina told me they were going to cover two procedures I had done in August 2021. I had those done in Marquette. After more than a year, I now get a bill from the UP Medical Group stating that Molina had pulled the payment back because it was out of network. But they knew this when I spoke with them and Molina said they were going to pay it, well they aren't! And now I'm stuck with a big bill that I thought it was already paid and covered...This is ridiculous, I live in a rural area where they don't have this type of specialist (liver specialist) I believe is time for me to start looking for another healthcare provider.
    1 person found this review helpful 👍

  • 1/5 PJ S. 2 years ago on Google
    UPDATE: 1 MONTH LATER. Still NO phone call or e-mail response. Today in US mail I received a form letter stating my "grievance" was "under review". ALL I WANTED WAS A PHONE CALL OR E-MAIL AND I'M STILL WAITING FOR THAT. Seriously poor customer service. My coverage just started January 1 and I am already experiencing what numerous others here have said. Molina "assigned" a PCP to me and when I selected my actual PCP (from THEIR list) it said the choice would not be "effective" until February. What? Tried calling... horrible experience. Only part of website without glitches is payment center...gee, go figure. Wondering if any previous reviewers ever received follow-up after the formulaic response of "e-mail member services"?? UPDATE "We strive to take care of our members and want to help resolve your issue." E-mailed 12 days ago... NO RESPONSE.
    1 person found this review helpful 👍

  • 5/5 Stuart M. 2 years ago on Google
    No doubt calling the general Molina Customer service line is a frustrating experience. Typically, you can wait 30-45 mins before reaching a live person. However, today, I was pleased to receive a call from Melissa, in their grievance department. She was very pleasant and helpful. She said that she would deal with my issue, and then gave me her contact phone number and said that she would call me, when she finds the answer to my question. Well done. Good service. I still believe Molina needs to invest in better customer service, but I will give credit where credit due.
    1 person found this review helpful 👍

  • 1/5 Katherine K. 2 years ago on Google
    If I could leave less then a one star, I would leave a negative 5 stars. I get charged for my monthly premium twice 2 months in a row. I get emails telling me that my autopay has been canceled with no other information, and now I get an email saying my coverage has been terminated due to member request. I NEVER ASKED TO CANCEL MY PLAN. When I try to call them and ask why this happened, I can not get past the freaking automated message that asks for my member id number. It just keeps saying "I am sorry, I did not understand. Please enter your member id number" over and over and over! It is frustrating! DONT CHOOSE MOLINA EVER! I WILL NEVER EVER EVER CHOOSE THEM AGAIN

  • 1/5 Patrick Z. 1 year ago on Google
    Worst website ever. It took everything in me to not throw my father computer to the ground at just how frustrating it was for me (35F computer proficient) to do ANYTHING. Recover password: Nope he does not exist (he already had an account I SET UP). Register New: NOPE wrong information, wrong captcha (that is not even visible).

  • 1/5 MD M. 1 year ago on Google
    I give Molina ZERO stars! 1. Customer Service reps can offer little to NO assistance with critical matters. 2. There is a language barrier that negatively impacts the dissemination of CORRECT information. 3. Information provided is nothing more than a reiteration of what the customer can view in his/her own online account. 4. The absence of a direct contact number for their so-called "grievance" department is unacceptable and makes a clear statement of the company's disinterest in servicing its customers. I would NEVER recommend this company to anyone.

  • 1/5 Tasha H. 1 year ago on Google
    This company as a whole falls short. I was so frustrated but I know it’s not the people that I came in contact with instead. They seriously need to reassess their mission statement and purpose? Are you here to help people or make their already vulnerable situation 10xs worse???

  • 5/5 Manda P. 4 months ago on Google
    I just got off the phone with Nicole and it was an amazing experience! I tried leaving a voicemail with her supervisor but it didn't go through, so I'm giving her praise here. Nicole reaffirmed to me that I chose the right HMO for my family and I. Visioncare/ Hersolf wasn't up for two days and my daughter has been needing an eye exam since Sept. We were told they weren't taking anymore appointments till Oct. 31st, so we waited and called yesterday, then tried today. No picking up for two days. Called the state and was told to call Molina. Nichole listened and tried calling for us, she ran into the same problem. She apologized which she didn't have to and kindly sent them a message to call us. Talking to Nichole was the ONLY good thing about this process! So THANK YOU SO MUCH NICHOLE!!! OUR FAMILY LOVES YOU ❤️

  • 2/5 Heather C. 7 months ago on Google
    Adult braces is not covered by the insurance. Over the age of 20 is the cut off age. i have been trying for years....years trying to find a place that offers braces and accepts my insurance, now i cant even get them because im over the age requirement. There should be special or rare occasion or request where it should be covered.

  • 5/5 Dave W. 1 year ago on Google
    My experience with them has been awesome. Recently had total knee replacement surgery and my case manager went about a beyond. Calling to make sure I had everything I needed and also kept in contact with me for other medical issues that I had. I have nothing bad to say about they.


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