I went to the ER in extreme pain after hearing my arm break. A nurse decided I was “drug seeking” and had me wait in the oddly empty ER for two hours. Eventually I was given an X-ray and told to stop bothering ER staff because my arm was fine. I tried to explain that I have Complex Regional Pain Syndrome and not treating the break aggressively would make it worse, but she said it was an imaginary disease and had staff discharge me without letting me see a doctor. I can look at my arm see the fracture didn’t heal correctly, which was confirmed by a later X-ray. FTR- At no time did I ask for pain management. I did request a brace and sling, which were denied. This emergency room is not a good fit for chronic pain sufferers.

An elderly man walked in today while I was waiting to be seen. He was limping with a walker. The check in nurse was sooo rude and didnt even get a wheelchair for this man. She kept asking with a loud voice, "do you need to be seen"? 3 times she asked then said come back to my desk. This lady should know how to react kindly to the elderly especially when he fell 3x, snowed in and he can barely walk!!!! Drive the extra 30mins to woodwins!!!

I go to this location for my mother's meals on wheels. We live to far outside of town for them to deliver so we pick up. They are always so friendly and so helpful and I really appreciate that, especially being new to Minnesota and trying to navigate essential senior services here has been tricky but these folks helped me so much. Thank you to them, to the volunteers, and to the meals on wheels program to help out vulnerable seniors

You will literally be transferred by ambulance for thousands of dollars to a real ER if you need anything more than a clinic visit. This is not an Emergency Room capable of any level of medical care. They evaluate you, then send you to the cities, for that hospital to say that you never needed to go in the first place. Sent my aunt to Abbott for heart surgery, then Abbott sent her home 6 hours later. She never needed any surgery. This place is a total joke.

Had to take my wife in on 6/20. Went in and triage and the nursing staff were great. After some time the nurse came back with meds and when asked what they were they were meds that my wife has had and has had horrible reactions to before. Shortly after the doctor came in a Dr. J Pattee MD. He called in meds before ever seeing her and then proceeded to try forcing her to take what he called in or to take a different one which she has reactions to as well. Which is all documented in there system which he seems to holier-than-thou to even read or look. Proceeded to raise his voice at her and me trying to say she shouldn't be in the er for extreme pain and vomiting with blood in it. After that we asked the nurse if there was a different doctor there tbi could see her and we were informed that he is the only doctor there till 7am. Which we both found extremely unsettling and unprofessional of the hospital to only have a single provider on the grounds. They discharged her almost a hour before the lab results came back. We have both been seen by this er before and have only ever had issues with Dr. J Pattee MD. He is extremely unprofessional and seems to label anyone who has chronic illness or who don't have a limb missing a drug seeker. You shouldn't have to gamble and hope you get a decent doctor when your in pain and need help. Go here at your own risk.

Original visit on 5/10 I was treated very well and I felt I recieved very appropriate care with anaphylactic allergic reaction. I needed to return 2 days later for the same thing. I told them my chest was tight and I was having another anaphylactic reaction. I never received a neb treatment which I took immediately at home. Nurse commented maybe its seasonal allergies, or a panic attack..uh lady...Im 48 years old, this is not what my allergies or what anxiety does.I Did not feel I received appropriate and thourough care at all 2nd time around.

Worst place ever for any type of healthcare since merged with United. Check with your insurance first to see if your health care provider is still covered. Do. NOT go to their ER. Your insurance might cover this facility, but not the doctor you will see at which point you’ll end up getting an astounding bill.! I am so so disappointed now I have to find healthcare elsewhere. I would advise anyone to double check with their insurance before continuing any type of health care at this facility in Hastings.

We had an excellent experience with the birth of our first son at the Birthing Center at Regina Hospital in Hastings! From start to finish, we are thankful for the attentive care throughout our entire stay. We had a clean and large hospital room with a beautiful view out the window to the pasture across the way. All of the nurses were friendly, had good bedside manner, and provided quality care. We had positive interactions with our OB/GYN, the anesthesiologist, our pediatrician, the lactation specialist, and all of the nurses! Thank you all for keeping mom and baby safe and healthy!

I am very thankful for Regina ER and hospital. A very scary and unexpected trip to the ER last weekend was only made better by amazing care! I was heard, valued and was given excellent diagnostic care. Two nights and urgent surgery later … I consider myself fortunate to have a had such professional care!

I was seen in the ER for right chest pain on Valentine's Day! The staff was wonderfully efficient and very kind. I knew the entire time I was in great hands from the ER staff to Radiology to sonography. Excellent care by amazing medical people! Thank you, everyone! Christine & Calvin

My experience getting surgery here was very positive. I already knew the doctor, but the nurses and others I interacted with on 8/30 made the experience the best it could have been. I felt the "care" in health care.

This was my first time at Regina I was sent there from Redwing which is where I normally go but they were full I went in for diverticulitis was there almost 3 days the nurses and the doctors and staff were all great I would go there again if I had to.

This is more of an informational post for anyone that uses Allina in general, it just so happens I experienced it through Regina Hospital. First, I have had a great care experience via Allina, including Regina Hospital. If their finance department were not involved it would be a 4 or 5 for care only. However, I find their pre-visit/pre-surgery payment practices to be very deceptive. I had surgery over month ago and prior to surgery I was given the option to pay the portion that Allina thought I would owe prior to the date of surgery or at the day of surgery(they did not present an option to be billed post insurance company claim submission - more on this below) - so I paid before because I didn't want to mess with it the day of. So anyway, I paid. Now that all the insurance claims have been processed it turns out I owe them a fraction of what they asked me to prepay. And what I prepaid doesn't go towards my insurance company out of pocket max. So, I'm getting bills from all the other providers from surgery because the prepay didn't go towards my out of pocket max and so I'm basically getting double dinged. Okay fine, I'll pay then fight for the refund. Here's the big kicker, I'm not getting a refund yet from Allina because they are going to use the "balance" to cover any remaining charges. Um excuse me, you billed me for X based on an estimate, I paid X, when services were rendered for X it came in less than the estimate. Therefore you owe me a refund for the difference in the cost of X. I didn't set up a revolving account with you to pay X, Y and Z. So it would be nice to have the difference funds that I'm owed to cover the other medical bills. But whatever. What I want everyone who reads this to know is, DON"T PREPAY you don't have to despite how they represent it to you - YOU CAN SAY BILL ME which I would highly recommend doing based on my recent experience. It's also problematic, IMO, that they're sitting on thousands of dollars, using it in an unintended way (i.e. revolving account for medical expenses that don't exist) and not giving me interest.

This place is the worse emergency room you can go to. Took my nephew there today, after had a really bad arm fracture and the triage staffs are rude, no compassion for a little boy who is in so much. They did not assess him and told us to wait in the waiting room. My nephew was saying he cannot feel his arm, and when asked if there's anything they do for him while we wait, she threatened to call security us. Unprofessional and zero compassion. They should be held accountable for the way they treat suffering patients.

My husband had his appendix removed and we had a great experience at Regina! The staff were friendly from check in to when we were discharged and we couldn't believe the short wait time! When I asked if we could perform a small cultural ritual after the surgery was completed, one of the doctors went out if his way to honor my wish. They followed up to make sure my husband's condition improved after we had been home a few days and even sent thank you cards from the staff who cared for him. This was our first time at Regina and the care we received was above and beyond anything we had previously experienced at the larger hospitals (Regions, United, etc.)! This is now our preferred hospital!

There is something very wrong here. The nurses seem confused and hostile. One of them said she had "alarm fatigue" and couldn't concentrate. She said, "I can't think!" and started holding her ears like a child and grinding her teeth. I thought about calling Patient Relations but then remembered last time I called years ago there was an old woman who acted hysterical who ran patient relations. I also had a bizarre interaction with an older woman staff here during Covid who bizarrely said she hoped lasted forever because she got to finally be in charge. That's bizarre. These hysterical women can't even manage their own emotions and shouldn't be in charge of anything, especially lives. I think someone needs to come in here and do an evaluation of exactly what the nursing staff is when doing. You hardly get to see a doctor and then the nurses literally run around like dragged children bossing each other around and trying to humiliate each other. Obviously they have untreated mental illness related to stress and are likely projecting their mental illness into the patients. The staff is aggressive, volatile, confused, talks rapidly, doesn't listen and is downright rude. Someone needs to help these women and get them the therapy and rest they need. One literally said she wanted Covid to last forever so she could be in charge. That's very scary. She needs help. They all do. They can't keep going like this. The staff there is a wreck and lacks self awareness and will take out their aggression on patients. They need help.

The one star is only for convenience of it being 2 min from home. My first example is in 2020 this hospital left my mom laying there suffering for almost 2 weeks with pneumonia, to then finally say, "we don't have the resources to treat her and need to transfer to united." Due to how sick my mom was, she doesn't remember any of it. My mom had to then live in transition unit because of how weak she got. A couple says ago, I went to this ER experiencing facial paralysis. I was crying, so worried my ear infection was spreading elsewhere. I only went here because I could not blink my left eye. I was in and out in 20 min, WITH NO TREATMENT OR HELP. Doctor saw me for less than 5 minutes, THEY CALLED IT A COMPLEX MIGRAINE, I DID NOT HAVE A MIGRAINE, NOR DID I SAY I DID!!!!! I do not trust this hospital with my health, or anyone elses.