2/5 kasame c. 3 months ago on Google New
Disappointing
Experience
I
recently
stayed
at
this
hotel
and
unfortunately,
my
experience
fell
short
of
expectations.
I
booked
two
connecting
rooms,
stayed
on
Dec
17,18,
20,21
and
24,
2023
but
encountered
several
issues:
Cleanliness
and
Water
Pressure:
The
rooms
were
not
as
clean
as
expected,
and
the
water
pressure
was
notably
weaker
than
it
should
be
in
a
hotel
of
this
caliber.
Inconsistent
Service:
Despite
the
hotel
claiming
to
be
a
5-star
establishment,
the
service
did
not
live
up
to
that
standard.
Each
time
I
returned
from
my
travels
from
Amritsar
and
Rishikesh,
the
quality
of
rooms
seemed
to
decline.
Missing
Package
Items:
I
had
a
package
sent
by
my
supplier
on
Dec
24,
but
the
hotel
staff
failed
to
provide
me
with
all
the
items.
This
oversight
became
apparent
only
when
I
reached
my
country,
resulting
in
a
significant
inconvenience.
Communication
Challenges:
The
telephone
number
provided
for
the
hotel
is
difficult
to
reach,
and
the
individuals
who
answer
the
phone
seem
uninformed
about
reservations.
Moreover,
despite
multiple
attempts,
I
never
received
a
callback
from
the
hotel.
And
that's
why
I
lost
my
packages.
Overall,
these
shortcomings
significantly
impacted
my
stay,
and
I
would
NOT
recommend
this
hotel
for
those
seeking
a
reliable
and
well-managed
accommodation
experience.
Only
if
you
like
location
or
food
at
restaurant.