1/5 uma r. 6 months ago on Google β’ 1 review
The
customer
service
experience
has
been
less
than
satisfactory.
I
believe
that
constructive
feedback
can
lead
to
improvements
and
help
maintain
a
healthy
customer-provider
relationship
but
it
appears
they
took
it
the
wrong
way.
I
am
providing
feedback
regarding
my
gym
experience,
which
I
started
in
July.
While
I
initially
had
high
hopes
for
a
positive
experience,
there
have
been
several
issues
that
have
left
me
dissatisfied.
Firstly,
I've
observed
that
the
trainers
at
the
gym
do
not
seem
to
be
as
professional
or
well-trained
as
I
expected.
Unfortunately,
my
experience
led
to
an
injury,
which
was
quite
discouraging.
I
observed
that
Danish
(Trainer)
would
not
leave
any
chance
to
touch
you
which
is
very
disrespectful.
Additionally,
I
noticed
that
the
equipment
maintenance
could
be
improved.
When
I
raised
these
concerns,
I
was
met
with
a
response
suggesting
that
it
was
my
mistake
for
not
noticing
these
issues
earlier
while
making
the
payments.
We
are
not
going
to
listen
to
you
now.
Furthermore,
I
have
requested
a
tax
invoice,
but
the
one
I
received
did
not
include
tax
details.
When
I
inquired
about
this,
I
was
informed
that
this
is
how
the
gym
operates.
The
issue
of
excessively
loud
music
in
the
gym
is
another
concern.
Not
only
can
it
be
disruptive,
but
it
may
also
pose
health
risks
to
some
individuals.
When
I
raised
this
concern,
the
music
seemed
to
become
even
louder
afterward.
This
behavior
is
not
conducive
to
a
supportive
and
professional
gym
atmosphere.
Moreover,
I've
observed
that
some
instructors
socialize
with
friends
who
are
not
actively
exercising,
sitting
on
a
bench,
and
often
laughing
and
talking
behind
the
backs
of
women
which
is
not
in
line
with
promoting
a
comfortable
and
respectful
gym
environment.
I
requested
information
about
the
gym's
refund
policy
and,
more
importantly,
the
safety
of
female
members.
However,
I
did
not
receive
the
promised
email
with
the
terms
and
conditions
or
safety
details.
When
I
followed
up,
I
was
informed
that
the
email
had
been
stuck
in
the
server
for
over
two
months.
When
you
encounter
the
question
they
misbehave.
I
have
to
slap
Danish
in
my
defence
when
he
misbehaved
with
me.
Women,
please
be
careful
while
choosing
this
GYM.
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