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  • 3/5 DJ A. 2 years ago on Google
    If I have to break my review in to different categories and rate these accordingly, then I will go like this:- Ambience: For ambience it goes 5 out 5 there are lot of eye catchy points in the hotel. Pool view is the best location here. Food: I will rate 3 out 5, as food is not great. Breakfast buffet is good. Not much options for in room dining. Staff: I will rate 3 out of 5 here. Some of the staff members are very rude where as others are equally polite and nice. In room dining, managers, restaurant staff, front desk staff is very polite and welcoming, where as you will find some rude members in house keeping. You may be lucky enough to not encounter those, but unfortunately I was not. Hygiene: 3 out 5. Common area is very hygienic but rooms are not so. Service: 3 out 5. If you are planning to stay on weekend, then be ready for slow service. You will get this answer from staff also that its weekend so service is slow. Even to get water bottles in the room, you will have to call twice or thrice. So overall, I will rate this property 3 out 5 stars.
    2 people found this review helpful 👍

  • 5/5 Vikas M. 1 year ago on Google
    Beautiful property, grand entrance and a reasonably good lobby area. Elevators are adequate and fast. Garden area is also there which is just runs adjunct to lobby, which is a good option for personal party area. Rooms are very good and well lit along with a writing table which helps in working from your room only. Most importantly bed are very very comfortable to give you a deep sleep.
    2 people found this review helpful 👍

  • 5/5 Moon C. 1 year ago on Google
    Went for dinner and the staff was best in class. Their head chef was extremely polite and had some great recommendations. The food was really well prepared and tasty. Various options to try from veg and non veg. Recommend: mutton kebab for non veg and spring roll, wood fire oven pizza and all the dessert
    2 people found this review helpful 👍

  • 5/5 Ishita S. 1 year ago on Google
    It was our office event here. So I reached there in the morning at 8am. It was a great day. I had breakfast, brunch snacks, lunch and then evening snacks. To be honest after seeing this much food i lost my appetite but still I ate alot 😂. To be honest not sure of regular food quality but it was not that awesome. I believe they make only continental food, less spicy and low sugar. The staff and guards are very polite and greet you in a very welcoming way.
    2 people found this review helpful 👍

  • 1/5 Valerie E. 1 year ago on Google
    Where to start? I'll start with the fraud. Never has a stay at a Marriott been so poorly managed. I stayed here for a friend's wedding, and the wedding party very kindly covered the cost of the rooms during the wedding but those of us who arrived early got separate rooms and covered those costs ourselves. I had prepaid for my room, but when I left, they claimed I didn't pay. I check my Marriott app and the stay has disappeared so they voided it for some reason. I call them to authorize payment after I arrive home, but I never receive a hotel bill and discover they have overcharged me by 50%. I have contacted the hotel and Marriott 4 times within the month, each time promised to have the matter resolved within 3 business days. The hotel still can't seem to find the bill...so what happens when a guest is overcharged 50% and they can't find the bill? My guess is fraud. This is on top of abysmal service, never getting a straight answer from the staff on anything (including confirmation we could remain in our original rooms, which we couldn't, but it took 3 hours of discussion to figure out), and not having rooms properly cleaned. I was woken up at 1AM after arriving to fill out a room service survey after they had forgotten half of my order. I could never receive what I asked for properly. I spent about 5 hours of my vacation trying to get what I asked for and ensuring what the staff was saying was correct. I have spent another 8 hours trying to simply receive my hotel bill and get credited for the stay. I normally do not spend time writing reviews, but maybe this will finally get their attention to pay attention to guests they have properly screwed over and defrauded. Never stay here. The Marriott flag should be taken off this property.
    2 people found this review helpful 👍

  • 5/5 Chef Ajesh K. 1 year ago on Google
    Fabulous place to enjoy golden moments of your life. This is one of iconic building rendering the hospitality services in the industry. Facilities are rocking. There is cool and calm environment to live in and enjoy your time. Rooms are very well maintained and the interior matches with cool environment soothing the nature soul. There is open cafeteria serving good food and beverages. Staying there is full value of time and money. You feel that yes i have done worth. Service a bit slow, but can improved with little efforts. Can be ignored and given a suggestion for future. Best of luck.
    1 person found this review helpful 👍

  • 5/5 Catrina C. 6 months ago on Google
    It’s only been two nights but it’s been a fantastic experience so far. I’m here with my husband and we’re very much enjoying our stay. The rooms are huge and the breakfast and dinner buffet is okay. Lots of variety at the dessert section that looks like it came right out of Charlie’s Chocolate Factory. Had a lovely spa massage at the Heavenly spa and Keratin treatment at the Salon. We will definitely come back.
    1 person found this review helpful 👍

  • 2/5 Shivani M. 1 year ago on Google
    To be fair, it was very disappointing. We got a pizza different from what we ordered. The wine we wanted wasn't there. The bill was more than 8k for 2 people. The pasta quantity was so small that we needed to order a pizza after that. The ham that they put on the pizza was literally just added from the top, instead of baking it with the cheese. It was so dry that we needed to get another drink from them. Wouldn't visit again for sure. The staff seemed nice, but the management was poor.
    1 person found this review helpful 👍

  • 5/5 Mahadevan S. 1 year ago on Google
    Wonderful place to stay. Good amenities and polite staff. The only part that can improve is the hotel in-room dining menu doesn't say anything on whether it's veg or non-veg. So you need to cross verify before you order. However the guys were polite to change when I identified when it was delivered. One unique thing I saw with the staff is everyone's Name badge has their hobbies. It's a good ice-breaker to start a conversation. I will visit sometime later again.
    1 person found this review helpful 👍

  • 5/5 DHANRAJ L. 1 year ago on Google
    Came here for the first time. We really liked the way we were welcomed here. Beautiful hotel, comfortable rooms, excellent staff and room service. Comfortable and soft beds. There is a bathtub in the rooms. Beautiful decor and pool..Reception was quick to serve and didn't have to wait. Thank you for a comfortable stay.
    1 person found this review helpful 👍

  • 1/5 naina k. 2 years ago on Google
    I am having a very bad experience with Westin today. The hotel is short of every available service or facility which should be provided to customers. Even, if you will keep on calling them, they will not respond you back. They don't have any extra bed or mattress even for the family who have kids along with them. I requested them and kept on calling them, but they didn't respond and ignore us completely. Is it what we are looking for ? I feel I have done a mistake by coming here specially with Kids. As it is going to be a very uncomfortable night for us. I strongly recommend to please do visit here at your own risk.
    1 person found this review helpful 👍

  • 1/5 ROHAN K. 2 years ago on Google
    Hotel has had a huge dip. No self parking available in Covid times and much against the brand standards which were amended with self parking options. Hotel upkeep and rooms need to be notched up. This hotel had some glorious days. Very sad to see basics missing.
    1 person found this review helpful 👍

  • 5/5 praveen kumar b. 10 months ago on Google
    The hotel property is spread out in wide and open area. The hotel gives very warm and welcoming feel. the rooms are also big, bright and clean. the specifications in the room are also latest and modern. the dining options are also good. the food quality and choice is up to the mark and offers value for money.

  • 5/5 Shivani T. 1 year ago on Google
    the hotel property is spread out in wide and open area. The hotel gives very warm and welcoming feel. the rooms are also big, bright and clean. the specifications in the room are also latest and modern. the dining options are also good. the food quality and choice is up to the mark and offers value for money. the hotel website shows no outside food allowed. But one can see few delivery boys standing at the hotel porch.

  • 5/5 Philippe De B. 1 year ago on Google
    Very pleasant, modern hotel Very well located for business. Attentive staff , well appointed contemporary room, a good Italian restaurant. I would recommend it to international visitors who don't mind the fact that being modern it doesn't have the old charm but very clean and efficient

  • 5/5 Pratul S. 8 months ago on Google
    A beautiful city hotel located just off the highway. Check in was smooth and the staff at the reception was very courteous and went out of her way to make us feel welcome. Room was spacious and comfortable. Hotel grounds and swimming pool are were big and very well maintained. The food at the restaurant Seasonal Tastes was exceptional. Kudos to the whole team for their service and hospitality.

  • 5/5 Rushi B. 9 months ago on Google
    The hotel property is spread out in wide and open area. The hotel gives very warm and welcoming feel. the rooms are also big, bright and clean. the specifications in the room are also latest and modern. the dining options are also good. the food quality and choice is up to the mark and offers value for money. the hotel website shows no outside food allowed. But one can see few delivery boys standing at the hotel porch.

  • 5/5 Vikas Y. 8 months ago on Google
    A perfect stay it was. Very nice property with extreme luxury. Location is USP because it is situated on Delhi-Jaipur highway NH8 and surrounded by all the business centers. Service level was excellent and staff is very good. Rooms are superb with all the modern amenities and luxury.

  • 5/5 Er S. 10 months ago on Google
    We had a wonderful stay at this well located and reasonably priced hotel. The front desk staff were working so hard to cater for everyone's demands, and they were very helpful towards us. The rooms are spacious, clean and very comfortable, and the bath towels were to die for. Breakfast was good and tasteful. We would definitely visit again and would highly recommend.

  • 5/5 Sangeetha C. 10 months ago on Google
    The hotel brings a fresh, new lifestyle experience to the city making it an ideal choice for leisure travellers. Its distinct architectural design reflects clutter free spaces laying strong emphasis on openness, natural lighting; reinforcing environmental friendly practices. Their head chef was extremely polite and had some great recommendations. The food was really well prepared and tasty. Various options to try from veg and non veg. Mutton kebab is highly recommended.

  • 5/5 Glamour R. 9 months ago on Google
    Wow... Best location....One of the most beautiful hotels in that of delhi the receptionist kind, warm, welcoming. The interiors are so beautiful and hotel property is spread out in wide and open area. The hotel gives very warm and welcoming feel. Room service and breakfast was good, the rooms are beautifully appointed, and the restaurant offers some of the best food I've ever tasted

  • 5/5 Prakash Singh S. 9 months ago on Google
    I loved the service.Very pleasant, modern hotel Very well located for business. Attentive staff , well appointed contemporary room, a good Italian restaurant. I would recommend it to international visitors who don't mind the fact that being modern it doesn't have the old charm but very clean and efficient. Most beautiful place

  • 4/5 Krishan Kumar G. 4 months ago on Google
    The Westin Gurgaon, New Delhi, a sprawling 313-room hotel, is strategically located in the heart of the millennium city – MG Road, Gurgaon. It is located just 25 minutes from the New Delhi Indira Gandhi International Airport. This New Delhi five-star hotel brings a fresh, new lifestyle experience to the city, surrounded by upscale shopping malls, entertainment hubs, multiplexes and commercial offices making it an ideal choice for both business and leisure travellers. Its distinct architectural design reflects clutter-free spaces laying emphasis on openness and natural lighting; reinforcing environmentally friendly practices. While retaining its impeccable services, this Gurgaon hotel offers an array of eclectic and exciting food & and beverage options at the onsite world-class restaurants. Embrace wellness at The Heavenly Spa by Westin known for its rejuvenating treatments or re-gear energy at the signature

  • 5/5 G S M. 4 months ago on Google
    A beautiful city hotel located just off the highway. Check in was smooth and the staff at the reception was very courteous and went out of her way to make us feel welcome. Room was spacious and comfortable. Hotel grounds and swimming pool are were big and very well maintained. The food at the restaurant Seasonal Tastes was exceptional. Kudos to the whole team for their service and hospitality.

  • 3/5 Prachie J. 2 years ago on Google
    The rooms are great size. Breakfast buffet is also great. But the major issue are the pillows, really bad pillows. The sheets and pillow cases have lint and they are extremely uncomfortable, which ruined the entire stay as I woke up with neck pain. The cleanliness is not as expected, the property, windows etc are pretty dirty.

  • 2/5 Paula W. 4 months ago on Google
    Didn’t enjoy my experience here at all. 1. Body search at the entrance. Rough handled by them. 2. The reception lady was very rough and without asking me, she reverse folded my passport in order to scan the visa stamp in a tiny device. I take good care of my passport as I travel a lot and to see her violently fold my passport is a bit too much. 3. Room insulation is bad. I can hear lots of noise from my neighbors. Not a five star hotel experience.

  • 5/5 Ria V. 4 months ago on Google
    This review is specifically for Vijay Kumar, who was a chef in the buffet at the Westin during my stay of 8 days this November. I had not visited India in about 13 years, so during my business trip I wanted only Indian food. The Westin’s breakfast buffet offers continental, seasonal, asian, indian, and dessert options. Vijay Kumar was a chef in the Indian food section and he made my stay so incredibly lovely. Each morning he would whip up Medu Vadas and Dosas for specifically me, and even made a delicious charcoal Dosa one morning. He remembered exactly what I ate each morning, and even noticed when I wasn’t there for breakfast one day (because I was sick!). He always had the biggest smile on his face and I hope I can return to the Westin Gurgaon one day to enjoy his delicious south indian foods!

  • 5/5 Arpit U. 3 months ago on Google New
    Located in the heart of Gurugram city and nicely connected with IGI airport via National highway. Rooms are spacious and staff are courteous. Food is amazing, authentic taste and freshly prepared.

  • 3/5 rajesh b. 5 months ago on Google
    I recently visited at Westin hotel and had an incredible experience. The room was spacious, clean, and beautifully decorated. The bed was extremely comfortable. The hotel staff was also very friendly and helpful, making sure I had everything I needed. The location was convenient and easy to get to, and the amenities were fantastic.

  • 4/5 Ashish C. 5 months ago on Google
    Lovely property right in the heart of Gurgaon. Great ambience. Good food. Prompt service. Nicely equipped and spacious gym. The swimming pool is big and nicely maintained. Quite an ideal place for short vacations or when you simply want to unwind

  • 4/5 Deepak A. 2 years ago on Google
    Great rooms... Good location, Service is too slow. The buffet is good but not so exotic.

  • 5/5 Indradeep R. 1 year ago on Google
    Stayed over a night. I was provided an upgrade and the room was top class. Large bed , fantastic work table , bathroom with a bath tub and the list is endless. The most memorable part of the stay was the food at EEST. If you love Oriental do not miss this restaurant. We were in the mood to experiment and thus requested the Chef Thapa to make us a 3 course meal and he brought heaven to earth. The taste still lingers in my mouth as I write

  • 3/5 Pooja S. 2 years ago on Google
    The way property seems huge and beautiful, and yes the food menu is massive but the quality of food, management and services is just the opposite. They don’t really bother about whether you are a guest, the staff is rude, room service is poor. It was our wedding anniversary on 2nd October and they couldn’t provide us a cake despite asking for several times. The staff needs to be professional.

  • 4/5 Yashaswi K. 2 years ago on Google
    It is a 5 star hotel you can visit with family and friends. I went to meet there one of my client. The hotel staff is very kind. You can enjoy and also can take more pictures as there sre very beautiful locations.

  • 4/5 Udita 2 years ago on Google
    Comfortable stay, attentive and courteous staff, welcoming decor. The breakfast buffet had good variety and quality. The pool and gym were operational. There is a lot of space for meeting acquaintances, taking calls or just to walk. The furnishing was adequate. My only issue was with thin walls which weren't soundproof, so I could hear people in the adjacent room partying till 2am while I was trying to sleep.

  • 3/5 Mittal Law O. 2 years ago on Google
    Impeccable, but the fact that we can't go to any other floor except ours, created a lot of difficulty in meeting our friends on the other floor. We had to repeatedly take help from the staff or alternatively the other floor friends and we had to go to the common lobby at ground floor, from where he could escort us to his floor. I understand the safety and privacy concerns, but there has to be another way. This was too much of a headache.

  • 1/5 Shubham M. 2 years ago on Google
    The standards of The Westin have dropped VERY significantly in the last 2 or 2.5 years. Today, I checked out to switch hotels! Previous trip, I was unable to order even food to my room. They would not answer the phone, not take the order and not return the calls! All this despite me being a Marriott Titanium elite member! Did almost an exact same thing again today. I hope to not need to visit this hotel again. Dropping the rating to 1 star for the cold, generic, copy paste response. BTW, this response comes after I have already spoken to the duty manager on site once AND provided verbal feedback another time. Please remove your reply to my review immediately!!!

  • 1/5 Monica B. 2 years ago on Google
    Terrible experience. Not following covid appropriate protocol. We had to cancel our appointment at East restaurant. In all other hotels , they are allowing us to self park the car . Spoke to a person Naved at the reception. Was very impolite

  • 4/5 Gargi G. 1 year ago on Google
    They have such a good breakfast spread, I liked the rooms, very spacious with metro view. It has a few old tech stuff like LAN wires and all but otherwise everything was good. Really like the spa area where they provide different services, Jacuzzi, sauna are for free. Pool needs more maintenance but the look and feel is really good.

  • 4/5 Gaurav B. 1 year ago on Google
    A 5 start hotel that keeps up to it's expectations, well placed in the heart of Gurugram's business hub, just beside the Delhi Jaipur highway. Food can always be improved but is good even now. Rooms are spacious. Clean and well kept. Staff is helpful and ever smiling. The club is well furnished and has good ambience but could do with some more variety of snacks and drinks.

  • 3/5 Ansh A. 2 years ago on Google
    I stayed here in the Club Room, which had 2 queen beds. The overall stay was nice, amenities were great, but the service was painfully slow. It took at least an hour when anything was asked to the room, from food to basic amenities such as toothbrushes. The sheets were stained, and had various things such as chai or blood on them, which is below the level of sanitation you'd expect from a five star hotel.

  • 4/5 ankur g. 2 years ago on Google
    Good hotel, in business category. Great services from staff. Check in check out were smooth. Food spread at Seasonal taste was decent. There two swimming pools, one for small kids. There isn't much to do for family outings especially with kids. Hopefully they will improve the kids area which isn't any useful in current state.

  • 5/5 PRATYUSH G. 1 year ago on Google
    It’s indeed an immense pleasure visiting the 5* property, which is precisely placed at the heart of Gurgaon. The property is well maintained and equipped with the latest technology too. Specially the garden view gives it more natural feel. The food is also delicious.

  • 4/5 Kshitij Y. 1 year ago on Google
    The Westin is a good hotel but you won’t feel the satisfaction for the amount spent. After staying at numerous 5 star properties, I can clearly say this one was the least impressive. It offers decent hospitality and alright rooms.

  • 5/5 Novlik 2 years ago on Google
    Excellently appointed rooms, and very kind, cooperative staff. The receptionist who handled our check-in is very sweet and personable. Entire team is well trained. I loved the short stay more than anywhere else that I've ever stayed. Food at the dinner buffet had good choice but wasn't the best in taste. Good ingredients used nonetheless. Taste can be a matter of personal preference so that can be overlooked. I wish the toilet had a seat warmer though 😄

  • 4/5 ragini p. 2 years ago on Google
    The is a very busy hotel. We were there on a weekend and it was crowded. It has all the luxury and comfort of a good hotel. While i can say they even had a wide spread in the buffet as well. Food was good . But on the room service, they were a lag. I believe it was weekend effect. You can try on other days!

  • 4/5 Nikhil G. 2 years ago on Google
    Great hotel. Service was good and buffet was also good in terms of variety. Quality wise can improve on their baked products

  • 3/5 Tejinder P. 2 years ago on Google
    Pandemic has turned this once excellent hotel into a very ordinary one. Food quality, taste and presentation is down. Service has suffered too.

  • 5/5 Apoorva S. 1 year ago on Google
    The hotel looks like a whole city in itself as it is this big. Situated in a really broad area. The ambiance is really lavish and good. Went there for an office party at EEST restaurant. The food was all Italian. It was a good experience overall.

  • 4/5 Anand K S. 1 year ago on Google
    The overall experience was Very Good. The hotel is easily reachable. Rooms were well maintained and service was excellent. Food can be improved. It was just average in taste. There were water leaks at the lobby due to rain. I hope they have already taken care of it. The notepads and materials provided for the business conference was below average. Finally, cleanliness of the hotel was excellent.


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