1/5 S B. 2 months ago on Google • 165 reviews New
I
don't
know
where
to
start.
I
called
11am
on
Feb
12th
and
spoke
to
the
manager
(Gulshan)
and
was
told
I
can
get
a
room
for
9,440
including
tax
and
breakfast.
I
was
ready
to
pay
with
my
credit
card
but
was
told
I
cannot
pay
with
credit
card
over
phone.
Gulshan
said
he
would
hold
my
room
for
that
rate
and
I
could
pay
with
my
card
when
I
arrive
in
the
evening.
I
arrived
with
my
mother-
who
just
got
off
a
19
hour
plane
ride.
We
patiently
waited
for
an
hour
because
the
room
was
being
"sanitized."
When
the
room
was
finally
ready
and
I
was
going
to
pay,
I
was
told
that
the
room
would
cost
10,000
with
tax.
While
we
were
resolving
this
price
issue,
another
customer
cake
down
and
was
upset
because
she
had
been
waiting
for
30
minutes.
I
knew
right
there
and
then
that
we
weren't
the
only
customers
facing
issues
with
this
hotel.
When
we
requested
two
keys,
we
were
told
they
usually
don't
do
2
keys
but
they
will
give
it.
After
waiting
5
minutes,
we
requested
what
was
delay
for
key
&
the
front
desk
girl
blatantly
lied
and
said
she
never
said
she
would
give
me
another
key.
We
finally
got
to
the
room
and
realised
it
smelled
like
cigarettes
and
the
room
was
very
dirty.
The
employee
helping
us
admitted
that
this
was
a
non
smoking
room
but
a
customer
recently
smoked
here
and
that's
why
it
was
being
thoroughly
"sanitized."
My
mother
has
asthma
and
cannot
stand
cigarette
smell.
I
picked
up
the
phone
to
complain
and
surprise,
suprise,
the
phone
didn't
work
in
the
room.
I
asked
the
gentleman
helping
us
to
provide
a
wifi
password.
He
called
the
front
desk
lady
to
ask
for
password
and
she
provided
the
wrong
one.
He
ran
down
and
got
us
the
wifi
password.
We
decided
at
that
point,
we
must
leave
the
hotel.
We
took
our
bags
downstairs
ourselves
and
wanted
a
refund.
The
front
desk
employees
did
not
know
how
to
process
a
refund
and
needed
their
equally
dumb
and
incompetent
manager
to
do
it.
As
we
were
leaving,
another
room
magically
becomes
available.
I
was
initially
told
that
I
was
given
the
last
room.
Then
I
told
the
manager
to
give
us
ride
to
a
different
hotel.
He
said
the
driver
wasn't
available.
There
was
a
large
suv
parked
in
front
of
the
hotel
and
he
couldn't
provide
a
single
employee
to
drive
us
5
minutes
away.
I
told
him
I
had
spent
enough
money
on
Uber
and
he
should
order
my
uber.
While
waiting
for
our
uber,
he
finally
asks
us
if
we
want
water.
He
could've
easily
gotten
us
dinner
form
the
restaurant
inside
the
hotel.
But
no!
When
the
uber
dropped
us
off
at
the
new
hotel,the
driver
demanded
his
fare.
I
told
him
that
Gulshan
already
paid.
He
showed
me
his
app
and
it
was
clear
that
Gulshan
put
in
that
cash
would
be
given.
200
rupees
is
nothing
to
me
but
it's
the
principal.
This
cheap
and
lazy
manager
could've
even
spare
200
rupees
after
giving
the
worst
customer
service
ofy
life.
4
star
luxury
hotel?!!
Yeah
right!
Save
your
money
and
go
to
Crown
Plaza!!!
Gulshan,
quit
your
job
please.
You
suck
and
your
front
desk
employees.
Harsh
was
the
only
employee
concerned
got
us
and
trying
to
help.