The staff is so high headed like they own the brand! The store was absolutely empty with all the staff in the private room i waited for 15 mins and finally asked the guard to call someone for assistance finally a man and his colleague comes out laughing and giggling and with etticates asked me to wait for a few more minutes while they went back inside. That's when I called it quits and exited the store. Guys don't waste your money for to a decent jeweller and get better value products. Cartier is overrated

A strong brand must have three key ingredients: A great product of a distinctive quality. A great shopping experience. And a no-nonsense after sales support. They have a sales executive known as “Mukta”, she sells a ring, which needs to be returned due to size issue, store has a 30 days return policy, what happens when the sales executive refuses your phone calls? The ring is returned on 29th day, even that needed an appointment. An appointment?? What?? How to get one, with non responsive phones? Finally the ring is returned, the paper work takes an hour, why? Due to a failed printer. Now imagine a brand like Cartier, with lousy sales executives, lousy appointment mechanism, and yes, lousiest business support, computer printers. Shop with God on your mind.

Waiting queue to enter the place is a drama here. They do not know how to understand customer requirement and how to treat customer. Waited for 30 minutes and the staff was not interested in showing and then I left within 5 minutes. Do try bvlgari just opposite to Cartier. Good staff, good collection and better designs and look

One of the World’s top luxury iconic brand Cartier is famous amongst the rich & famous. Each jewellery is a masterpiece & holds a great value for investment. The Cartier stores are beautifully designed. Helpful staff that listens to your requirements carefully. All Cartier stores are worth a visit. It’s one of my favourite brand to go for.

They have no waiting management. They take your number and never call you. Also the guards they shut doors on your faces that was really rude. Whit this attitude they don’t deserve emporio mall.

Many Indian must need to understand that foreign luxury jewelry brand has in India, but the service Indian ppl give and behavior and altitude with customer is way to cheap. I like to request my personal experience to the CEO of India that they must look deep inside of the staff in being regular client. I even don’t know how the get this job, even they don’t know how to greet customers. Do not deserve 1star even not for the Cartier for them who works at the store. Looks cheap as soon as enter.

The expectations a person holds while going to a brand like Cartier is totally held up by the staff at work in the showroom. Mukta,was a great guide in helps ng us make up our mind so at to which product was right for us and give us all the other information related to it. It was a marvellous experience shopping at this showroom!!

They had so much attitude to even show the jewellery and were so rude. A lesson in how not to treat a customer. Don't judge a book by its cover!

So the lady who attended me was very polite , welcoming but when she realised I was only window shopping, even though polite her interest wandered. Big brands need to be more friendly . You never know who might just become your customer. Also never heard of a watch brand not offering discount. Everyone does.

This is located at Nelson Mandela Road, Vasant Kunj II, Vasant Kunj, New Delhi, Delhi 110070Nelson Mandela Road, Vasant Kunj II, Vasant Kunj, New Delhi, Delhi 110070 Nelson Mandela Road, Vasant Kunj II, Vasant Kunj, New Delhi, Delhi 110070

Nice

Recently bought a bracelet. While I love the product, the service was impersonal and cold. At multiple points, we were just left waiting because the person helping us was busy with other people. Not something you expect from a brand like Cartier. This shouldn't feel like any other shop.

I had a great shopping experience! I came on Monday in a daytime so the waiting time was not that long (anyway, we were planning to go to Burberry first) so after another shop, we came here and I made a purchase. Sales advisor was very nice, attentive, friendly and knowledgeable. Everything was comfortable. I came out with the purchase of my dreams. Thank you, Cartier

This place is excellent. The people are very friendly and helpful. I have purchased 3 sunglasses from here over the last two months and every time the experience has been better than the last visit. Kudos, Cartier. Keep it up.

Cartier has an amazing showroom at Emporio. Fantastic service & amazing products. Mr. Chaman Bhatia is a great associates & even more accommodating individual, very professional & courteous.

Nice outlet with good ambience, though had a limited stock of their popular models. If only they advertised their store contact no to allow customers to enquire on specific model availablity ... It would be most convenient.

I went to try thier bracelette yesterday and the guy at the Emporio store in Delhi named Aditya pointed out on a gold ring that was inspired from the cartier love band saying, “oh this is not cartier”. I said no and just tried the bracelet and left. These sales persons selling things over the counter at luxury stores need to be trained better on empathy. I am probably never visiting again. Most pathetic experience.

It’s a well laid out store. And a feast for the eyes looking at the displays. The Cartier presence is very prominent on the outside as soon as one enters the mall. Which is as it should be. I felt that the store could have had a video screen running a watch story on a loop. Or some images that celebrated the brand’s deep Indian connections. Would make the brand image so much more meaningful for many first-timers who swish through the mall flaunting brands they know little about beyond the logos and mrps.

For branded products a gd store, costly products but staff is good situated at shopping mall

Nice collection

I don't think Indians are so mad, that they will pay 5 / 6 times more price,for limited design's...

Nice place

Mukta at Cartier has been really sweet and understood my requirements and patiently attended me giving her suggestions and ideas. The watch collection is beautiful

Do they exchange old gold(not Cartier)

Great experience 😀

Love it, and at a great price. Just expensive for middle class people.

Signature range of few products. No spectacle although.

Visited this boutique before few days. They had a great collection of jewellery as well as leather goods. The staff was great. Go if you have deep pockets.

A visual delight to check out the merchandise.

Only place to get Cartier original

(Translated by Google) Tell others why you like this place (Original) दूसरों को बताएं कि आप इस जगह को क्यों पसंद करते हैं

Awesome

Luxury personified!

Amazing designs

Let you try stuff on but more expensive then in Europe

Best

(Translated by Google) hell (Original) uffr

Limited range sunglasses appointed reseller little knowledge lets improve Cartier brand watches good perfumes nice

Excellent Collection! Loved it!

I have experienced buying luxury items many times (jewelry, bags, clothes). Buying the Cartier Love bracelet was on my wishlist for a while and finally my sister (who lives in Delhi) gifted it to me. We went to buy it from the Cartier showroom in Vasant kunj Emporio mall and if I have to summarize my experience in one word, it’d be disappointing. I genuinely expected more from a luxury and EXPENSIVE brand like Cartier. And I do place blame not only on the staff but on the very evident lack of training - both on customer service and product information/history. I’m an enthusiast myself so I had a lot of knowledge of the product beforehand but I can only imagine how a new customer without much information could be easily misled due to the lack of product information provided. Also, the entire experience felt very “street like”. To be specific, I tried a size of the bracelet which was ok but I also wanted to try the larger size just to be sure to which the sales person said “it’d be too loose for you”. The mistake I made was to not insist on trying it nevertheless. But I would expect them to tell a little more (BE TRAINED ON) to explain the various fittings of the bracelet (tight, regular, loose) and based on the customer’s choice of fitting, can buy the right size. I was not given any such information. I bought the one size I tried (again due to my own mistake of not insisting but also not given an option by the staff). But a doubt lingered in my head about “what if the larger size was better”. After a week, I went back to the store to try the larger size and maybe exchange but the staff (who were honestly not interested and distracted) denied any exchange due to scratches (I didn’t wear the bracelet at all and honestly those scratches were made by the person who sold it to me in the first place while putting on and removing the bracelet). And this was after waiting to even get into the store for 30 mins. I anyway would’ve kept my current size but that’s not the point. In conclusion, please work on training the staff on both product and more engaging manner. We go to buy “luxury” goods not just for the product but also the overall experience of it. This was a very underwhelming experience for me and I will definitely not be coming back to this store. Hope the management reads this and plans a corrective action to improve the quality of service at their store.

I was told by a representative that engraving on watches is not possible worldwide and I managed to get it engraved online thru Cartier website. Cartier India, I absolutely love the brand. However, I’m immensely disappointed with the way the Indian reps are untrained/uneducated about the brand or customer relations.