this is best store in Delhi The staff was very nice. In addition the design is moreover very beautiful..I relished it and will definitely come here again

While purchasing the jewellery from the store, very convincingly the salesperson promised the delivery date as I was purchasing the products (two rings 💍) for my anniversary. However, when I contacted them on the say I was supposed to get the delivery, I get to know that there’s a delay in the delivery process. They’ll convince you to buy and spend your money but when it comes to their turn, they won’t do their job.

Dear Team, I am kashika singh, iam not saying iam very high value customer for Caratlane, but yes iam frequent buyer for Caratlane, as i love those design and especially what price bracket u keep, so whenever i want to buy something for gifting purpose i always choose tanishq and now from 2015 onwards ill choose caratlane also........ But what i faced last time its very heart broken especially when u stand such a known brand, on last 15 sep 2021 i brought one gold chain for my sister, as she is a married woman so she wear that chain very less, most of the time she wear mangalsutra which again i bought for her from caratlane only, so sep onwards she wear that chain hardly 3, 4 times, Yesterday i went to caratlane store which is located DLF MALL OF INDIA FIRST FLOOR SEC 18 NOIDA..... There was one staff PRADEEP CHAUCHAN who attended to me at that time.... My concern was that why chain has three cuts, when she was not wearing regular, so ill ask MR PRADEEP CHAUHAN to give solution and ill request him to exchange with same mrp, because that product is not used and not a year old also, I entered the store saying Hi, to Mr. PRADEEP CHAUHAN, with no reply from his end. It appeared that he was not interested to listen. I looked everywhere but there was nobody else to attend. so, I continued explaining my problem. He straightforwardly denied to listen and continued with one statement only, "As, only Repair that  Product" That guy treated me very badly very rudely, he showed me his eyes and tell me very rudely very straight forwardly as we do not exchange that product, we only repair that product, then ill ask that guy if the same problem came again then what was the solution,  again he said very loudly we have to repair only...... The way he treated me its not showing as he is working such a reputed showroom, and he is not interested to resolve my problem, after that ill ask him to give MR SHIV number who is the store manager in that store, that guy denied to give his MANAGER'S number, and not even  the visiting card ... he said we are not allowed to give visiting cards....... I Am very disappointed by the way he spoke to me, the way he treated me as a customer, and his voice was so loud..........if u keeping this kind of person in ur store, u people will never be able to  keep ur old customers entact. I would like to request you will you be able to provide me a solution here. As, Im not entering the store, where I am insulted every now and then. VERY RUDE AND UNCOOPERATIVE STAFF Thanks and Regards,KASHIKA

Extremely rude staff. Went today because I wanted to pick up some jewellery. Asked the store staff whether they would be able to help me find what I needed. The person at the counter just refused to answer ( just said no without even making eye contact). Tried to ask a few more questions about some things we wanted to buy, but still got the same cold response from the store assistant. Went over to Melorra instead which had much more welcoming staff who at least listened to what we had to say and showed us the options

Diamond 💎 ring, ... Ok so you want to gift a diamond ring to your loved ones (you know ), so it has to be the first stop for you. You can get blended diamond rings for as economic as 10K, however it can go upto multiple lakhs if your budget permits. Go ahead and gift one 👍🏻

Beautiful collection. Fell in love with a ring. Thank you for the service. Will visit again

Fantastic Experience of buying a gift for my wife on our 1st anniversary. Fareen Ma'am from CaratLane was very helpful while I selected the perfect piece for my wife.

Service was good. Representative was nice. Showed us varieties.

Exceptional experience at CARATLANE! The exquisite collection and personalised service truly set this shop apart. Miss Fareen’s knowledge and passion for jewellery were evident, helping me find the perfect piece. The craftsmanship and quality of their jewelry are outstanding. The ambiance is elegant, creating a delightful shopping environment. From start to finish, my visit was a pleasure. Highly recommend Caratlane for anyone seeking timeless and stunning pieces. Will definitely be returning for future purchases!

Very elegant design and staff service is awasome 😘 . Surely visit the store again Pallavi Jaiswal

Caratlane never let me down.special thanks to Khushi as she is very sweet & professional. Her behaviour with customers is very nice. She is very humble & polite. Thanks for the service.

This store has nice collection and staff here is very polite and professional. Mr. Pradeep was very nice and help me a lot! Do shop from here !

Great service by Farheen, understands the requirements and helps really quickly. Articles are really good to choose, great collection for daily wear or light party wear.

Nice collection.because partnership by Tata...good design,staff very help full...thankx to sujal Jain...

Great experience with caratlane DLF mall of india nice collection and komal yadav is very polite staff.

Nice staff especially Mr Sujal Jain behavior very osm and diamond rings collection also very nice

Good store with great people. They are good with customers and interactions.

Easy to shop. As its a brand you don't need to think much.

Good diamond jewellery designs backed by trusted brand Staff is courteous, polite and patient

I m very happy with customer service of caratlane .Alice bansal is my jewellery consultant . She is very calm and sweet rest of the employees are also very helpful, calm and sweet. Products are of very good quality Designs are just awesome

Nice jewellery ... Customer service is very good ... Employees deal with customers nicely and in calm manner

Great collection, customer service, special the manager is very helpful.

Good experience, collection is pretty and staff is very cooperative and helpful.

Great store, will visit again

Visited caratlane dlf mall of India, it's a great experience with caratlane I really like their customer service. Executive are very helpful, sweet and knowledgeable.

(Translated by Google) Good service by sujal jain, Dlf carat lane. (Original) Good service by sujal jain, Dlf carat lane.

I like customer experience with Sujal jain's in DLF mall of India Noida. He and the store's other members are very polite and professional. Thanks for the best service.

Platinum collection for men is good.

again wonderful experience in this particular store..thx sujal fr helping me to find a perfect anniversary gift

I'm visit caratlane store dlf mall of India very good design and best staff you have,and very good collection knowledge,best service by mr Sujal,he help me to select jewellery.

Excellent designs and very warm and welcoming sales persons. Special thanks to Mr.Sujal Jain who helped me choose the best, giving all his time and knowledge. Good job, Carat lane, DLF

Very good experience here to bought new ering for my wife. Well asist by Sujal jain.

Staff is very cooperative and understands what CUSTOMER needs exactly

Had a very nice experience here Ms Alice Bansal was very helpful

Good

Customer friendly staff....

Nice visit in caratlane @dlf mall of india. Staff was very polite and solve my all query. Good customer service

😀

Very helpful staff. Thanks Shiv Verma.

Overall good experience and the staff "Alice bansal" is very polite and humorous. Overall it was a wonderful experience for me 😊😍

Good collection

Excellent Product and service

One 1-2 sales persons is there to attend you. I wait for 10 mins but noone attended then I had to move out n they did not ask to stay back. Pathetic experience

I don't even want to give one star to them.they have minimal collection first of all.secondly n most importantly the staff is unprofessional n rude. If one wants to buy something under 15 k or less,then be sure to get treated like dirt.dont know why they keep things in that range when they don't want to help the customer in selecting anything in that range.pathetic service!!

Limited collection

The store is small with limited collection The staff is nice though They can improve on their collection

Extremely helpful and polite staff.

Great Customer Service & Support . Must Come . Got additional discount upon my 1st visit .

Try once.. Nice jewellery collection

Poor customer service

Nice store.. Staff is supportive.. Good collection of design and products.. Ms. Komal was very nice and polite staff.. Great work.:

#dlfmall of India Amazing experienced at Caratlane

Nice Service and cordial staff.

Visited caratlane dlf mall of India , its a wonderful amazing experience with caratlane staff .. i really like their customer service... Executive very sweet , politely and very help full specially mr.sujal and mr.shiv verma🤭🤭

I really like the service provided by Miss Akansha .. She treated us really well .. I’m very much happy with her .. Thank you Akansha for greeting us so well and patiently ..

Caratlane is always one of my favorites. Alice has supported me well in choosing the best for our Anniversary gift. She is very polite.

Very good attitude towards customer and knowledge on products and benefits about caratlane done by both Akansha and Alice.

Thankyou very much for a great experince. Alice had made us comfortable and we are going with lot of happiness. Please keep the good job going Jaihind

Staff was very helpful. It was a nice experience to shop from there.

Had been to this outlet in DLF mall twice and both the time came out after buying something. Service is impressive and so are the products. Special thanks to Mr. Sujal Jain for his service.

I'm not impressed from there service . The caratln team are totally fake ... guy's don't buy anything ... because they are so rude and uncooperative...

The staff is really helpful, I had a choice which they made available within a week's time, appreciate the service

Very helpful and courteous sales person who attended us.

Sister concern of Tanishq. Reasonably large collections. Helpful staff.

The mall is a lively place with showrooms of some of the reputed brands. The feel in the mall is good. There are good snacks & coffee counters. Overall a good shopping experience.

All time fav store of carat lane is this one Affordable range by Tanishq Visit mostly if u search online and same product available at store The range and variety is good . Won't be disappointed Do visit 👍

Good selection of jewellery. High making charges and exchange policy is stupid, which includes -gst, - making charges - 10% .... U end up losing a lot of money.

Nice experience of buying ornaments Value for money, Hassel free deals, nice collection

Worst staff amongst all caratlane. Less variety and on asking told to look onlinea

I would like to say how impressed I am from the customer support side of Caratlane(DLF). You put the human element into your business and it means a lot to me as a customer. Your selection of products are exactly what I was looking for and more! I found your online store. . I was delightfully surprised at the selection and quality of goods you offer. The quality exceeded my expectations when I opened the box and saw first hand that I had made the right choice. The salesperson Ms Ritu Jha is very good at understanding customer need, she attentively hear the requirement first of all and then serves very well according to need of customer. Based on every aspect of my customer experience, Caratlane has now become my primary source for my business' jewelry supply needs! Well done, Caratlane! Very well done!

Great service and offers, love their products less options in 22k gold but very fashionable!!

Overall product is good but after sales services are pathetic. Highly disappointed.

Good experience, nice people, service is good, lots of options available.

Mall of India store has very friendly and helpful staff her name was Alice and they have fabulous designs

CaratLane is one of the jewellery store in DLF Mall of India in Noida. All the jewellery services are provided here however one thing they need to definitely improve upon will be pricing. Their services are priced on the very expensive side and we can get these services done at an economical rate by checking them at various other places. But again they have an advantage as many people would come. Service is also fine and staff is courteous.

Good collection...very polite and helpful staff especially Mr. Hari Kishan...good experience

Have done 2 to 3 purchases. They have excellent collection especially for daily wear. The staff is also very helpful and coorperative.

Khushi was an excellent help. It was quick and beautiful.

Very nice wonderful experience very nice collection staff was very polite and helpful

Uvais was very helpful in showing me several designs. I had a Wonderful experience. Purchased a ring for myself and will definitely be coming back.

Great experience shopping in this store. Staff is very friendly and polite. Sujal Jain helped us and was very patient.

Yesterday I visited to DLF mall Caratlane well trained staff behaviour was also good spacialy Fareen is a very humble and she has very good knowledge of products and policies. Thanks Guys for being my day spacial.

Good service. Beautiful designs. Special thanks to Khushi for assisting us. ♥️

Great store! Amazing collection and the staff is also very kind. Had a lovely experience.

Store experience is good Staff(Pradeep ) very polite and knowledgeable about all the things

Uvais was really helpful and helped us in selecting the best designs for jewelry. Had a great experience shopping with caratlane

I have visited mall of India store I met ms. Alice she was so polite and helpful as well she suggested me so many options in my budget but it was just a window shopping I'll visit again Thanks so much Alice it was delightful experience

The service is totally amazing and the pradeep Chauhan is serving is very nice

Good experience overall. Bought a ring, nice assistance and hospitality from executive Pradeep Chauhan. Good collection overall

Had a good experience in store and the staff is well mannered and polite. I got what exactly I was looking for. Thanks!

We have been associated with caratlane for two major reason. 1. Beautiful Designs and value for money. 2. The service- especially DLF noida branch where Ms Fareen has been very patient, informative and guided us in our purchase very comfortably. Keep up the good work Caratlane !!

Store is good with collection and Alice helped me to select my type items and she is very polite and cute too.. Thank you Caratlane I am happy with my purchase..😊

I visit first time mall of India in caraltane store staff was very good and very polite specially fareen was very good and very polite I will visit again definitely ☺️☺️☺️

Today I visited DLF Mall and saw Caratlane store. I saw and bought a diamond ring for my mother, there were many beautiful designs in the store and I liked them all very much and its staff and manager are very supportive.

Today i was in DLF Mall and i visited Caratlane store. I purchased a beautiful diamond ring for my wife, awesome place with beautiful designs in the store...highly impressed with staff and manager Guys are very supportive.

Great collection. Everything on the website was available in store. Farheen, the store associate helped me out, and patiently went through all the designs I requested to see and provided me not just with the price details but also the caratage and metals.

I really love this mall, there outlets as well as services . It is just amazing experience with this mall. Whenever I get tym in my weekends I really prefer to go there...

Very nice experience, was very impressed by sales managers Sujal and Shailendra. The product was delivered well before time. Highly recommended store!

We have been associated with caratlane for two major reason 1. Beautiful design of earing,ring,necklace etc.and value for money 2.the service especially dlf mall of India,Noida branch where md.shan has been very patient, informative and guided us in our purchase very comfortably.keep up the good work caratlane

Loved the jewelry. Experience was really nice specially Alice, she helped me a lot in choosing my product. Keep shining 👍

Really happy with the product quality and the services by the staff. Had really good experience and happy with our new diamond studs

Very nice service & staff is very polite. Fareen was superb & very helpful. Nice collection.

Today i was in DLF Mall and i visited Caratlane store. I purchased a beautiful diamond earring. Great Collection friendly service and love the behavior of khushi 😊