IntrCity SmartBus Lounge - R.K Ashram image

IntrCity SmartBus Lounge - R.K Ashram

Bar Travel agency Bus tour agency Travel lounge

One of the Most Reviewed Bars in Paharganj


Address

Shop # 43, Ground Floor, Block, 80, Panchkuian Marg, opp. Metro Pillar Number 9, New Delhi, Delhi 110055, India

Website

www.intrcity.com

Contact

+91 73030 93510

Rating on Google Maps

4.20 (2.8K reviews)

Open on Google Maps

Working Hours

  • Saturday: 3 am to 12 pm
  • Sunday: 3 am to 12 pm
  • Monday: 3 am to 12 pm
  • Tuesday: 3 am to 12 pm
  • Wednesday: 3 am to 12 pm
  • Thursday: 3 am to 12 pm
  • Friday: 3 am to 12 pm

Featured Reviews


Frequently mentioned in reviews: good (32) lounge (28) Good (18) coffee (17) experience (16) washroom (14) service (13) time (13) journey (13) clean (12)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 4/5 ASHWINI K. 1 year ago on Google
    Good services. Covid protocol being followed. Pick and drop timings are accurate. Well maintained. Seats are bit small in length and a tall person may feel some inconvenience otherwise breadth is sufficient. AC are also having effective cooling. One can go for it at very reasonable rates. Staff is also cooperative.
    4 people found this review helpful 👍

  • 5/5 A M. 2 years ago on Google
    Amazing experience! The guy Rohan singh rawat at the night shift was really helpful. Hot chai & coffee was available free of cost. Rest packaged snacks were available at MRP. Restrooms are were cleaned. Lounge was big enough. Timely announcements were made.
    3 people found this review helpful 👍

  • 1/5 ANURAG S. 10 months ago on Google
    Lengthy post ahead! This review is for Delhi to Pathankot sleeper bus 9.30 pm from R.K ashram lounge. First let's talk about the " lounge" - The condition was pathetic of this lounge , washrooms were dirty seats were not clean . Now let's talk about the bus - Pictures of the bus was opposite to what they show in their website. It was some cheap low class bus with dirty cabins. Glasses were making noise whole night with pathetic suspension of the bus did not allow us to sleep . Charging point was not working ,ac vents were broken. I am attaching pictures for the bus ,make your decision wisely for this Delhi -Pathankot-Katra bus . They have charged 2700 for this bus . Lastly also have a look at our trolley ,how they have kept it in their bus We will never suggest anyone to use these intrcity smart buses to anyone. Just compare these pics with what they show everywhere in app website and other medium of advertising.
    3 people found this review helpful 👍

  • 5/5 Rohit K. 3 years ago on Google
    Intercity smartbus is a good service provider. But recently I had a incident with this company. Last week I booked 13feb21 Delhi to Amritsar bus ticket. I selected all ad-ons as face mask , snicker and dental health kit. Your all services good but ad-ons was not providing me at the time of traveling . I paid for that service extra . May be there were shortage but 3-4 days already pass no refund I received yet or any clarification. I called several times to customer care. Good things that safety and hygiene is up to the mark by this company as lounge facility is superb.covid -19 guidelines are proper following. But with me this was happened. After 3-4 days querie resolved Thanks for intercity travel team, they reply me within 3-4 days and refund I received because in stocks the kits was not there as per bus team. Further in future they will care about this.
    2 people found this review helpful 👍

  • 5/5 Soumyadip D. 1 year ago on Google
    It's an awesome experience to travel with intercity smardbus. Highly recommended for all Travellers.
    2 people found this review helpful 👍

  • 1/5 Akshay T. 7 months ago on Google
    I am writing to express my extreme disappointment and frustration regarding my recent bus journey with your company. Unfortunately, my experience was far from satisfactory due to several issues, including a non-functioning air conditioning system and uncomfortable seats. Firstly, the lack of air conditioning on the bus made the entire journey unbearable. The temperature inside the bus quickly rose to an uncomfortable level, causing extreme discomfort for all the passengers. This lack of proper air circulation not only made us feel suffocated but also posed potential health risks. Additionally, the seats on the bus were extremely uncomfortable, making the journey even more unpleasant. The cushioning was inadequate, causing pressure points and backaches for passengers throughout the duration of the trip. Sitting in such uncomfortable seats for an extended period of time was not only physically draining but also negatively impacted the overall experience. As a paying customer, I expected a basic level of comfort and functionality during this bus journey. It is disheartening to think that these issues were not addressed or resolved before the journey commenced, compromising the comfort and well-being of the passengers onboard. I kindly request that you take this matter seriously and address the following concerns: 1. Improve the maintenance and functioning of the air conditioning system on your buses. Proper cooling and ventilation are essential for the comfort and safety of passengers, particularly during long journeys. 2. Invest in more comfortable seating arrangements. Good quality cushions and ergonomic design will greatly enhance the passenger experience and prevent unnecessary discomfort. 3. Enhance the monitoring and quality control of your services to ensure that passengers are provided with a comfortable and enjoyable travel experience. I understand that unforeseen circumstances can arise, causing temporary inconveniences. However, basic comfort and functionality, such as air conditioning and comfortable seating, should be considered non-negotiable for a reputable bus service provider like yours. I hope that you will address these concerns promptly and take the necessary steps to prevent such issues from occurring in the future. I trust that you value your customers' feedback and will work towards improving the overall quality of your services. Thank you for your attention and I look forward to a prompt resolution.
    2 people found this review helpful 👍

  • 5/5 vikas c. 1 year ago on Google
    Good services. Pick and drop timings are accurate. Well maintained. Seats are bit small in length and a tall person may feel some inconvenience otherwise breadth is sufficient. AC are also having effective cooling. One can go for it at very reasonable rates. Staff is also cooperative
    1 person found this review helpful 👍

  • 5/5 Soumabha S. 2 years ago on Google
    Proper sitting as per COVID norms... complementary tea is available for the passengers.
    1 person found this review helpful 👍

  • 5/5 shyam gaonkar. A. 2 years ago on Google
    This company is pan India level company and has good facilities in buses in time buses with high sanitization and cleaning. I prefer travelling from intercity buses. Good lounges were provided and best facilities were provided
    1 person found this review helpful 👍

  • 4/5 Aman G. 1 year ago on Google
    It's located at walking distance from RK ashram metro station. The lounge has a nice seating arrangement in the waiting area so you can comfortably sit and wait for your bus. But if you reach there before 4:30pm (or more than 1hr before from your bus departure time), you will find a dirty washroom and in worse case there will be no water in there. Staff wouldn't listen to you if you do request (Sharing my personal experience, as on that day an uncle was requesting for cleaning the washroom but staff was ignoring)
    1 person found this review helpful 👍

  • 5/5 Dr.Amit S. 1 year ago on Google
    Nice lounge. Very close to the metro station and seating capacity is also very good .
    1 person found this review helpful 👍

  • 4/5 Bareilly W. 1 year ago on Google
    It was really nice 👌 Great food facility !! Awsme sitting arrangement. Announcement for arrival of bus 🚎 Every customer support !! Charging points at very seat side !!
    1 person found this review helpful 👍

  • 4/5 Rinso S. 6 months ago on Google
    Was great. Except they wouldn't allow you to keep your luggage in the station regardless of how long you have to wait for pick up. Reached the station at 3 PM. The ticket was booked for 9:45 yet I couldn't even leave the station to have dinner because of my luggage. Staff didn't want to take responsibility in case of any loss. Other than that Service was great.. 👍
    1 person found this review helpful 👍

  • 5/5 Yash N. 4 months ago on Google
    I had booked a bus from Delhi To Katra and it was an awesome experience, The bus condition is well good and new, Staff behaviour is also very nice and I feel smooth driving entire journey.
    1 person found this review helpful 👍

  • 5/5 Rahul T. 3 years ago on Google
    I have traveled in many luxury buses but InterCity's Smart Buses are best in India. Thank you, Team! Kudos to you!😊
    1 person found this review helpful 👍

  • 5/5 Mohit s. 1 year ago on Google
    I loved the lounge fully air conditioning with well behaved staff very helpfull

  • 5/5 Rajat D. 3 years ago on Google
    Very good bus, hospitality,staff behavior.

  • 5/5 Aakash P. 3 years ago on Google
    Nyc place for waiting your bus .Thanku for coffee.

  • 5/5 Arindom D. 3 years ago on Google
    'Intrcity' by RailYatri.in is an outbreak to the conventional way of travelling through bus. This air conditioned lounge is a good place to wait and start your journey through IntrCity buses. They serve complimentary Wi-Fi, charging points and Coffee Day coffee & tea to its customers. The lounge also consist of clean toilets for men and women. Additionally, while on the bus, they are providing complimentary water bottle (Bailley 500ml), anti-bacterial wipe and 2 sachets of hand sanitizers. Further to it, at a nominal price they are offering the below during the journey: • Peter England Face Mask: ₹30 • Peter England Face Mask (Pack of 3): ₹90 • Fleece Blanket: ₹100 • Snickers Chocolate: ₹10 • Chewing Gum: ₹10 • Namkeen Onion Pakoda: ₹10 • Banana Chips: ₹10 • Salted Chips: ₹10 • Namkeen Diet Chivda: ₹10

  • 5/5 Sivram V N. 2 months ago on Google New
    Very good lounge to rest while waiting for you bus. Descent toilet present. Small snacks/tea also available inside

  • 5/5 uvais a. 2 years ago on Google
    Good experiance with app for inter City travel, their Smart busses are awesome and very comfortable. One plus point is there is a washroom inside the bus, the onboard washroom is 'urinal only' which can be used only outside city limits but its a good service for travelers. I would really recommend to travel with Intr City bus.

  • 3/5 Poulami Majumder S. 2 years ago on Google
    The Lounge was okay but they should take care of cleanliness. As there are so many commuters coming and going to and from the Lounge, the dustbins are getting filled up but there's no one to empty them. Otherwise the bus service was quite good and punctual. They didnt stop at stoppages for long. We reached Jaipur on time.

  • 5/5 Allwyn P. 2 years ago on Google
    Good bus service, prompt, quick and hygienic. The drivers and staff are polite and drive well and reached us on time. Ravi Thakur specifically ensured all passengers were well kept and safe. Thank you!!

  • 3/5 Rohit B. 2 years ago on Google
    It gives safe feeling. This place was much cleaner and managed before, over the period it's quality degraded. But still better than any other bus lounge.

  • 4/5 Sukhmandeep S. 2 years ago on Google
    It was great experience... Staff was very cooperative and also have tea and coffee available for everyone... But only thing is too much crowd not enough seats for everyone...

  • 5/5 Mukul K. 2 years ago on Google
    One of best Lounge. Its very spacious with proper bathroom for men and women. Also they provides free tea and coffee to travellers waiting for bus.

  • 1/5 Harish K. 9 months ago on Google
    Pathetic. Had to wait for almost 2hrs as bus was broken. Broke down again after 15mins of journey. No bed covers, blankets are torn. Double coaches are too small for 2 adults. No privacy sliders like seen on Vlogs. So much disappointed.

  • 3/5 Divya A. 1 year ago on Google
    Positive- It was spacious, so atleast everyone got the seat to sit ✌️ Negative - There were no water in the ladies washroom & it was dirty too, AC was not working 😑

  • 5/5 prajwal j. 2 years ago on Google
    Great place waiting lounge i booked first bus in intrCity bus good experience and Wi-fi is very fast🔥🤫 and coffee ☕ what u need Friendly executive This is New lounge washroom is closed Then all ok

  • 5/5 Parminder S. 10 months ago on Google
    Lounge opens 3:00 PM and have good seating arrangement with friendly staff. AC environment is good to relax and wait for your bus.

  • 4/5 Bibek N. 1 year ago on Google
    The staffs are very nice and they really try hard to make you feel good . The chairs and seating area is just okay. There's only one restroom for male and one for female. They should add a bathroom too. Free Wi-Fi service is a plus point along with free unlimited coffee/tea dispenser

  • 5/5 Ritish S. 1 year ago on Google
    Travelled first time from IntrCity SmartBus... I have to say it one of the best experience! Their bus staff takes all care of our and out luggages. Really good bus environment. Clean bus. In the end everything was good and nice. Looking forward to travel more from IntrCity SmartBus

  • 3/5 Start U. 1 year ago on Google
    Just an amazing resort one can book in goa, everything is on the walking distance one need such as beach, market and much more. Resort is very clean and food is just awesome if i compare it with other resorts. Rooms are big and clean. The only problem i faced was services. Room services were mot good! Here's how! I called at reception and asked for a iron they said we are sending you but no one came after an hour, i then called again no response at last i had to left after 3 hours coz of my flight but they didn't send any iron till then! Food was too good! But limited.

  • 5/5 SANTOSH A. 3 months ago on Google New
    It’s kind of benchmark for travel agencies….Fantastic facilities served in waiting/pick up point of Delhi R K Ashram … Facilities like washroom, Air conditioned room, charging points, tea stall… All other travel agencies should implement such points… Hats off IntrCity SmartBus Lounge…

  • 3/5 Akhilesh P. 1 year ago on Google
    Its too crowded, even not able to get a seat there...lot of buses depart at same time, so there is huge crowd. Rest bus quality is good, interior of bus is also clean

  • 4/5 Sparsh G. 2 months ago on Google New
    Good travel company in Delhi. You booked this for Delhi to dehradun travel. A good waiting area for the passengers. It is also near the RK Aashram metro station. You can travel to multiple cities from here. Book comfortable buses

  • 1/5 Aman P. 1 year ago on Google
    --No washroom No wifi No Blankets. --Rush driving in hills area. --2 hours late bus and pick up point was wrong. --No water bottle --Bad Behavior Staff -- Wrong bus number also.

  • 1/5 ROBIN G. 6 months ago on Google
    Travelled from Kanpur to Delhi. First they cancelled the bus I booked as the bus not having enough occupancy. Then they shifted me to another bus and given me last row seats. And finally the bus reached Delhi extremely late. No point booking this bus until you have no value to your time and comfort.

  • 1/5 Saurabh S. 1 year ago on Google
    Services are really not good. You know best part no clock room service is there. Single washroom for Male/female. No good customer service to help you out

  • 5/5 Raj N. 5 months ago on Google
    Neat and clean with plenty of seats and clean common washroom available. Snacks and coffee counter is also there you can purchase and have.

  • 1/5 rahul t. 11 months ago on Google
    I have booked intercity smart bus from Delhi to Katra ( jammu, vaishno devi) sleeper ac bus. Very bad horrible experience. Only bus looks gud from outside specially sleeper bus not semi sleeper Volvo. Bus is ac as ticket cost is . But when bus physical condition is not gud . Whole bus makes lots of noise. Bus suspension are very bad. You can not sleep even for 5 minutes. In rain drops leaking inside sleeper cabins. I have booked tickets via app. But no option to cancel specific tickets. They will cut 30% cancellation charges after 2 days

  • 5/5 Shubham S. 1 year ago on Google
    First time traveling with Intricity, overall a good experience. A single sleeper is a bit congested if you are a little heavy or broad. Double is lit, I travelled in that one as well and it felt lying flying in first class.

  • 5/5 Varun T. 4 months ago on Google
    Neat and tidy. Washrooms are decent. You have ample seating arrangement and a small refreshment stall. The place is just opposite to Pillar 9 near metro station

  • 5/5 hammad k. 3 years ago on Google
    Comfort

  • 5/5 saket k. 3 years ago on Google
    Nice lounge to stay in between trips.

  • 1/5 roop s. 3 years ago on Google
    Place looks good but the services provided by this operator is very poor.they cancel bus without any prior intimation

  • 5/5 Hardik S. 3 years ago on Google
    Good place for short interval rest

  • 3/5 Nagendra K. 3 years ago on Google
    Facilities are good.

  • 5/5 DS B. 3 years ago on Google
    Best bus and best lounge

  • 4/5 Preeti p. 3 years ago on Google
    Good palce and very cooperative people

  • 5/5 Abhishek k. 3 years ago on Google
    Ecellent

  • 5/5 Rakesh J. 3 years ago on Google
    For tour of Manali..

  • 5/5 Arpit A. 3 years ago on Google
    Excellent service that too from bus lounge

  • 4/5 Amit T. 3 years ago on Google
    good organization for traveling

  • 5/5 Travelmust 3 years ago on Google
    I like intercity

  • 4/5 Sandeep R. 3 years ago on Google
    Lounge, free WiFi, free coffee, free tea, washroom available, rest items are chargeable, no bathroom etc

  • 5/5 Akash S. 3 years ago on Google
    Board your Bus like a boss, I waited for my Intrcity Amritsar bus for 1 hour at this lounge and was super pleased with all the amenities like free wifi, coffee and clean washroom. Now Intrcity would be my go to Bus for travel, Highly Recommended ;)

  • 2/5 Bir B. 3 years ago on Google
    Was happy to know a bus company named their waiting area as lounge. Used one at RK Ashram. Washroom super dirty. Staff seems to be lost No control over visitors occupying chairs with their bags thereby forcing others to stand. Coffee machine - u/s Announcement about tags and bus arrival - very innovative. After bus arrival - for some strange reason the bus conducter removed the already tagged tags and put new ones and gave fresh stubs In the bus - chaos. No blanket available for purchase. No selling pitch made at the lounge to make customer aware that they can buy blankets. No display Nice effort to digitalis but need more focus on customer service and need to train staff

  • 1/5 Himanshu S. 3 years ago on Google
    I have been travelling with intercity from quite a long time, and there's always been an instance when atleast one or two passengers are always having a quarrel with either the captain or the driver but i never paid attention, but it was today when i realised it as today it was me in place of those. First of all while booking it had shown a different dropping point secondly on enquiring about the issue with driver 0 help provided. Later on no help provided from Captain as well and i was taken 15 KMs away from my destination. Also broke one of my ribs as had the last sleeper seat and the bus was moving like a motorbike banged my head on the roof as well. The driver comes late at almost every pickup point and to cover up they do rash driving. So all in all i strictly DO NOT recommend to use Intrcity bus services.

  • 5/5 abhinav v. 3 years ago on Google
    Best place to book journey. They have washroom/coffee/tea and nice seating arrangements. Also connect wifi if needed.

  • 4/5 Gursewak S. 3 years ago on Google
    Its a nice feeling to access Intrcity lounge. I recommend any traveller using there service to use there lounge. I would like to bring there attention towards cleanliness in toilet but apart from that, everything is great.

  • 5/5 Kavish G. 3 years ago on Google
    It's a really good lounge with all necessary facilities. You can spend the time here until you board the bus. There is a coffee vending machine as well which you can get for free. A really nice lounge by the best Bus service.

  • 5/5 Bansi B. 3 years ago on Google
    Great facilities. It has a washroom for passenger, coffee for drinking and good table chair for seating. If your booking is pending then you can book your bus here.

  • 5/5 Gurmeet S. 3 years ago on Google
    Good

  • 5/5 parminder k. 3 years ago on Google
    Excellent experience

  • 5/5 Shekhar S. 3 years ago on Google
    (Translated by Google) On (Original) Na

  • 5/5 Anant A. 3 years ago on Google
    You have to cross the road from metro gate number 3 and walk 300m to reach the lounge. The lounge is clean and have coffee machine, snacks and clean washrooms. Totally a very upgraded bus experience, these people put customer first. You can get snacks in the bus too by paying the bus captain.

  • 5/5 Sagnik S. 3 years ago on Google
    Good place to spend time

  • 4/5 Paramjit S. 3 years ago on Google
    Good

  • 5/5 Vaithees C. 3 years ago on Google
    Nice

  • 4/5 Prana Ranjan M. 3 years ago on Google
    Clean and beautiful surroundings. Attention to detail could have been better.

  • 5/5 Gaurav B. 3 years ago on Google
    A good place to wait for your Bus. You can get fresh before / after your Bus journey. Tea & coffee machine is available for passengers for free. Its a clean place.

  • 4/5 Chirag S. 3 years ago on Google
    It's a first of kind waiting lounge. You can grab coffee. Seating arrangement is there along with charging points. Lavatory 🚻 Available.

  • 4/5 Mohd S. 3 years ago on Google
    Good Facilities and buses are tooo good.

  • 4/5 shubhkarman r. 3 years ago on Google
    Crowded

  • 5/5 Rohit B. 3 years ago on Google
    Good experience... Good place to wait for bus better good facilities

  • 5/5 Prashant B. 3 years ago on Google
    Great

  • 5/5 Navjit S. 3 years ago on Google
    Nice

  • 3/5 Kunj Events Pvt. L. 3 years ago on Google
    Good place with be at

  • 4/5 Divakar C. 3 years ago on Google
    It's a good lounge to wait for their buses.. They provide tea or coffee.. Also snacks at our cost available inside..

  • 5/5 Sagar D. 3 years ago on Google
    Very Good Bus Service...😍❤️

  • 5/5 Dharmendra S. 3 years ago on Google
    I think it is really smart lounge...Toilets are very clean, spacious area.I recommend it for your journey.

  • 5/5 goransh s. 3 years ago on Google
    Always Punctual Comfortable journey


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