Can never go wrong with a cheeky nandos! This place is amazing for all kinds of eaters. I shared the full chicken platter with a friend which comes with 2 large sides/4 regular sides for about £21 which is quite reasonable. There are great vegetarian options as well. My favorite part of Nandos’ is their sauces and this location had a few sauces I have never tried before so big kudos for that!

Very approachable staff, good food nice location. Not so much parking close by.

Last week, I decided to have a meal with my family at Nando’s, when we arrived we were greeted by a man wearing a blue t-shirt who seemed to be the manager. It wasn’t that busy so we were seated abruptly. We eventually made our order at the counter to the manager and ordered a starter of pitta bread and hummus along with our mains. When the food arrived, we received our three mains and one pitta bread and a small block of butter. We asked about the hummus we ordered with the pitta bread and the man in the blue shirt said ‘my bad bro’ .We expected him to then bring the correct order. However he did not. We found this very rude in the way he apologised and did not even bother to replace it. The customer service was very poor.

Ordered Fino Pitta and found a bone by biting into it.. when it is a boneless thigh, I told a staff member and he didn’t apologise at first but told me to check as they can sometimes come with bones.. this did not make any sense… please can you tell your customers to watch out for bones then and maybe say your sorry on behalf of the manufacturers? Disgusting…Nandos sort your staff out!!!

Update from last evening(2Aug23): After a long time of not visiting, yesterday felt right to do it, a weekday, not too busy. It reveals to be the worse idea ever. Never got served a "wooden" chicken plater before, although we tried to dig in the very hard and dry chicken. It was like chewing "sugar cane without the juice" if you know what that means. By the time we got a waiter and then reached a manager, all sides were cold. The duty manager offered us half a chicken (as they did not have any other choices at that time). So, we got half a decent chicken (not whole like in the original full platter order) to eat with leftover sides cold chips. Needless to say that we asked for a take away box, and took the chicken away with us and went home to get some warm airfryer oven chips to go with it. Therefore, until we forget this latest eating out experience "Not Nandos" is on the blacklisted ban again. - It's Nando's...depending on how busy the branch is, the quality varies. It was edible and decent, as we people are...some days better than others... from almost edible to really nice...this time was in the middle...and sadly...no olive oil to season our salad (it was not supplied on request, as there were no more bottles available - according to our table assistant). Toilets (male) in need of some tlc maintenance, after the 3rd time visit and the middle hand wash sensor faucet was still broken - maybe next time ;)

Went with my daughter for my birthday meal as I love the food…in particular the peri peri salted chips, rice with the chicken thighs!! Been a few times and loved it. Sadly not this time??! The chips arrived cold …the garlic bread was stale?? And the chicken was pink in places?? Being told by a young lad how chicken is cooked and that I had nothing to worry about was slightly condescending as I’ve been cooking for over 40 years!?! …the rice was the only thing that was fine sadly. I did mention the issues but all I got was “sorry about that” from a young girl who knew no better and obviously wasn’t that bothered as they all carried on chatting amongst themselves like they had been all evening. I can understand the odd thing going wrong …but the whole meal??? (Rice was okay). Really don’t think I will bother with Loughborough Nando’s again 🙁

It was pretty busy when we got there, but a waiter told us to wait 15 minutes and true to his word he cleared a table and we were sat within 15 minutes. Despite the take away counter quoting 45 minutes wait, we had our food quickly and it was delicious. My only complaint, which is a big one, is the cleanliness of the place. The condiment holder at the end of the table was vile (photo attached), as was the rim of the table where the seal had peeled off. For that reason I don't think we'd go again

Very poor service, guy with long blonde hair very rude, incapable of serving people and seating them. Not easy to communicate with them. do better :(

Have visited Nandos before in Loughborough but I feel today was poorly managed, as myself and my daughter had to wait over 30 mins for our food order, and when I asked how long will our food be, a staff member said have you not been told of a longer waiting time, I said no, she said food would be along shortly after I said I'm not happy Then I remembered it was that member of staff who first greeted us on the door! When the food arrived we were rushing as we didn't have long to walk back to the carpark, so wasn't an enjoyable lunch. The wrap was really flavourless and boring like it had been rushed. Disappointed this visit. Customers should be told before they order food if there is a big group in eating beforehand then people can decide whether they should eat out somewhere else.

where do i begin. me and two other friends came in one evening, we all ordered online and all was fine, the issue was with the lack of service and care. i had ordered my meal first, yet the other two orders arrived first, fine, i get that it can take time for these things. the second friend to get their food however was deeply apologised too for how there food was late. whilst i still had neither my food nor drink. cut to about 30 minutes post ordering, i can see what i believe is my meal sitting on the hot serve area, chips are missing but im at least hopeful that my food has not been forgotten. chips are put on 5 minutes later, great, my food is ready, right? nope, the people at the counter are busy stacking glass cups in a pyramid and all the people waitering are just walking past my meal. i can see the food is ready, it only took 10 minutes for someone on their break to overhear my conversation and ask if im missing my food, i told him its been sitting there for about 15 minutes. they brought it over , no apologies or nothing. burger was now stale and the chips weren’t great.

Popped in for lunch after a bowling trip with my daughter, and this has been the best experience eating out in a while! Our server, Jacob, was highly attentive and amazing with interacting with my daughter and even talking about her colouring when he came to check us. Absolute credit to the team. Big shout to the chefs too, I know they can lose out on the limelight sometimes, but the food was perfect and served very fast! Overall a massive thanks to all the team, and we will be seeing you again soon 🙌

I came with a group of friends this weekend and we all had an extremely pleasant visit. We were seen and seated immediately, and the food took next to no time at all to come out. The restaurant wasn't packed but you couldn't say it wasn't busy either so the speed of the service was excellent. I had the butterfly chicken done with the medium spice and it was cooked to perfection. I did opt to start with some olives which I'd not tried from Nandos before and they were gorgeous! Very happy with the visit and will be back again when I'm next in Loughborough

Very friendly staff here, even when busy you can tell they handle the pressure very well and hold their professionalism. Wait times were very short to say it was busy too. Food never disappoints I have the 3 lemon and herb chicken wings, garlic bread and chips every time. It is always so lovely. Will 100% be back

Very accommodating (we wanted 2 tables, 1 for the teenagers and 1 for us!), great service and lovely food. Very happy kids and happy parents. 😊

Very friendly staff that went above and beyond to sort my order regardless of their current technical difficulties. Lovely atmosphere and hygienic restaurant franchise.

My first visit. Staff was polite, however I ordered 5 medium chicken wings. They tasted weird and slimy and like they had been sat there for ages. I ate two. I have come down with food poisoning and suffered really bad. I will not be visiting again

Clean and tidy, centrally located Nandos in Loughborough. There are a few parking spaces outside. Food was served quickly and staff were friendly.

I came for my daughters birthday yesterday and the lady that served us I’m pretty sure her name was summer was so lovely, and it really made my daughters evening. we had an issue where we forgot to order my mums food and as soon as we ordered it summer brought it out to us. she was a good example of brilliant customer service! thank you.

Great service. The staff were awesome and super friendly. They didn't have the slaw I ordered and they came out quickly and asked if I wanted something else. The food was piping hot and delicious.

Fresh, incredible tasting food. Well prepared in a very clean restaurant. 2 mains, 2 sides will set you back roughly £15-25. NHS discount is still 20% off which is great.

Came with a party of 5. Everyone’s food arrived fine but mine. For some reason they left my food waiting on the bar for like 15 mins - obviously when it came over it was cold. Disappointed as it wasn’t even busy.

Ordered half chicken with 2 sides. Sides were fine however the half chicken was over cooked and dry. I ate what I could but I was a little disappointed, I wish I told the staff this rather say its fine when they asked but I was on my work lunch hour and not one to complain

Ordered via deliveroo app, cost me £50 for two meals. The chicken tasted of chemicals and was completely inedible. Phoned the restaurant and they offered us nothing. Also gave us no sauce, which is the whole point of nandos. Terrible. Absolutely terrible. So we paid £50 for chips and two cans of pop... How's that for value? Insanity. Certainly will never be going here again.

Great as always. Staff aware of when our glasses were nearly empty and came and asked if we would like a refill. Offered to take a photo. Great banter. I also have a dietary need so need a kids meal and they were great. Some places are embarrassing about it but they didn't blink an eyelid. Thanks for a great time.