1/5 Jacko89 5 months ago on Google
Rude!
Took
me
67
calls
then
37mins
on
hold
to
get
through.
Asked
to
make
an
appointment
and
was
told
I’d
get
a
call
from
a
doctor.
Queried
why
I
couldn’t
get
an
appointment
to
come
in
and
was
told
we
only
make
over
the
phone
appointments.
Receptionist
then
said
ok
and
hung
up
on
me.
Disgusting
service!
Some
serious
customer
service
training
required!
No
wonder
I’ve
put
off
trying
to
get
an
appointment
for
5
weeks
when
that’s
what
we
have
to
deal
with.
Despite
it
being
2
weeks
and
sending
my
complaint
twice,
not
so
much
as
a
response.
t
Conveniently,
after
updating
my
review
yesterday,
I
got
a
response
via
email
this
morning
although
apparently,
in
their
opinion,
the
receptionist
was
not
rude
🤦🏻♂️🤦🏻♂️
No
wonder
they
only
average
1.6
stars.
Thanks
for
finally
replying
on
here
after
7
months
but
clearly
didn’t
read
my
review
properly
otherwise
you’d
see
that
I
had
sent
an
email,
hence
getting
a
reply.
Jemma
Robins,
the
practice
manager
was
dismissive
of
all
of
my
claims
and
only
seemed
interested
in
telling
me
that
my
version
of
events
were
wrong.
More
on
Jemma
Robins..
Again
dismissive
of
my
complaint,
siding
with
her
team
rather
than
what
actually
happened,
takes
ages
to
reply
to
emails
then
claims
to
have
been
on
annual
leave
(wouldn’t
a
professional
person
have
an
out
of
office?)
Emails
ignored,
written
with
poor
grammar
and
told
me
that
my
subject
access
request
would
take
28
days,
41
days
later
I’m
told
I
should
have
raised
it
in
person,
not
via
email.
Incorrect!
Also,
why
was
I
not
informed
upon
request
that
I
have
to
raise
it
in
person
and
why
was
the
time
frame
advised?
Cause
it’s
a
lie.
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