A shame. They don't pick up the phone and when you show up there they are all chat-cha-cha, they take a long time to assist you and on top of that when they do it in a bad manner. The attention received by the people at the reception is terrible. And not to mention that we haven't been able to have an in-person appointment with the doctor for more than a year. Things are going from bad to worse in health centers. EDIT (2 years later): Having a chronic illness that requires me to be seen every 6 months, I am not capable of being treated by the same doctor every time I go. Every time I go to make an appointment I have a different doctor, with a different criteria and you're lucky to get a nice one or one who seems like he or she is obligated to be there. It has been IMPOSSIBLE for a long time now for me to see the same doctor every time I go. You ask for afternoon shifts and they change you to the morning... come on, the patient is a 0 on the left. The treatment and neglect is shameful. Then, if you are unhappy at your job, they tell you to leave it and find another one. But of course we pay for it here, right? If they are not happy with their job or the conditions, they should also look for another one. Because they deal with people and people's health. And it seems that it matters very little because it is IMPOSSIBLE to always see the same doctor and sometimes it is IMPOSSIBLE to make appointments as well, although then the clinic is empty when you go. Just as the number of patients who make an appointment and do not show up is posted on the door. We should enter the patients the number of times we want to make an appointment and we do not have a doctor available, or how long it takes us to make an appointment. You cannot defend the indefensible.

(Translated by Google) A shame. Impossible on the phone. And if you go there are huge queues. If they finally give you a phone appointment then they don't call you. Being positive for antigens, I had to go because they didn't pick up the phone. And after waiting in line, they tell me that they have to call me on the phone. It's been 5 days and no one has called me. I have had to do a PCR by paying in a private clinic. They already worked little but with the covid ta they take the opportunity to work half. And if not, they tell you to go to the emergency room, that's to saturate them! And then we complain. SHAMEFUL TO SAY ENOUGH (Original) Una vergüenza. Por teléfono imposible. Y si vas hay colas inmensas. Si por fin te dan cita telefónica luego no te llaman. Siendo positivo en antígenos tuve que ir porque no cogían el teléfono. Y después de esperar la cola, me dicen que me tienen que llamar por teléfono. Han pasado 5 días y no me ha llamado nadie. Me he tenido que hacer una PCR pagando en clínica privada. Ya trabajaban poco pero con el ta del covid aprovechan para trabajar la mitad. Y si no, te dicen que te vayas a urgencias, eso a saturarlas! Y luego nos quejamos. VERGONZOSO HASTA DECIR BASTA

A real shame is the lack of assistance received and the lack of professional rigor with which they assist you at the reception. I have a fever and cough and the appointment through the application is given for 10 days, I try to contact the health center by phone and after 26 calls no one answers the phone. I go to the health center to be seen by an emergency doctor and he tells me that within 3 days at the earliest because they are full and it turns out that they have an electronic screen with the capacity they currently have and it is 10/81. With 10 patients, no doctor can attend in a reasonable time??? Shame on the Health of Madrid and although it hurts some, there is also a lack of empathy and professional rigor on the part of the administrative staff at the reception.

Una verdadera vergüenza la "NO" atención telefónica. "3" días llamando con mas de 30 llamadas cada día y no lo coge nadie (cómo siempre). Al fina tengo que ir y me dicen que tiene mucho trabajo cuando están mas de 3 personas en recepción hablando sin hacer nada, el teléfono sonando y no lo cogen; se lo digo y ni contestan. Además que me hacen ir; lo que se les pide lo hacen mal y tengo que volver porque por supuesto siguen sin coger el teléfono. Hay gente con ganas de trabajar y no éstos vagos. UNA VERGÜENZA

A real shame! I went to the emergency room from the hospital to be discharged at the direction of the emergency doctor. They arrived and they told me that that day my doctor did not have a consultation and that he could not see me because first, there is no emergency doctor and second, They only have 5 slots for walk-in cases and they are already occupied, so at most they can give me a slot 2 days later! The capacity at that time 10/80. And nothing happens because the withdrawal can take up to 3 days to present. What if my job doesn't accept that? I have to justify that I am missing!!!! Apart from the fact that I can't drive and get there Well, 2 days later I arrive and my doctor doesn't see me either, he doesn't even look at me, he just asks me from his chair, he doesn't let me go because it's already a weekend and a holiday, but after that I still do the same if I come back. I'm not getting better, and what is my surprise that when I return 4 days later my doctor is not there either and I start over again!!!! Shameful!!! Not to mention that I have made 20 calls this morning and they don't pick up the phone. Claim to the song!!

Bearing in mind that unfortunately the telephone service is centralized and it is impossible to contact this way. The treatment from the doctor, pediatrician, nurse and administrative staff has always been exemplary. We must begin to adjust our assessments and submit them to the Ministry to improve telephone service through complaints that can even be made from a mobile phone. And when there are no appointments, remember that we have only one health center for more than 50,000 people, shameful. https://www.comunidad.madrid/servicios/salud/reclamaciones-sugerencias-agradecimientos-asistencia-sanitaria

(Translated by Google) The worst care I have seen in a health center. They just don't work. Apart from giving you appointments for 1-2 weeks onwards, if you take phone attention, spend the day and they don't even call you. Calling the patient care phone is worthless because they never pick it up. But hey, while in the pamphlet every 4 years it says Libertad, everyone is happy. (Original) La peor atención que he visto en un centro de salud. Sencillamente, no trabajan. Aparte de darte citas para 1-2 semanas en adelante, si coges atención telefónica, pasa el día y ni te llaman. Llamar al teléfono de atención al paciente no vale para nada porque nunca lo cogen. Pero bueno, mientras en el panfleto cada 4 años ponga Libertad, todos contentos.

(Translated by Google) SHAMEFUL I call the health center from the same door and the telephones do not ring (There is no one speaking on any of these devices) This being the only way that my grandmother has to have contact with her doctor. Capacity of the establishment 80 people were not even 10 who were inside the center and they make you wait in the street at 29 ° C at 8:00 p.m. I want to talk to the person in charge of the center and he tells me to report to the center at 8:30 p.m. there is no person in charge (Original) VERGONZOSO llamo al centro de salud desde la misma puerta y no suenan los teléfonos (No hay nadie hablando por ninguno de estos aparatos) Siendo éste el único medio que tiene mi abuela para tener contacto con su médico. Aforo del establecimiento 80 personas no eran ni 10 las que había dentro del centro y te hacen esperan en la calle a 29°C a las 20:00h. Quiero hablar con el responsable del centro y me dice que me presente a las 8:30 en el centro que a las 20:00 no hay responsable

Que un centro de salud tenga las valoraciones que tiene y sigan sin meterles mano por la mala atención que dan en ventanilla y por cómo está gestionado (mal, ergo desbordado) ya dice mucho de en qué manos hemos dejado nuestro sistema de salud público. Ir con una urgencia, fiebre, no tenerte en pie, nada, al hospital y con amenazas de llamar a la policía (todo esto a un señor de 71 años). Por favor, denunciad este centro. No os quedéis con la pataleta, denunciar ante la Consejería de sanidad de la comunidad de Madrid, porque con reseñas solo no se consigue nada. Es vergonzoso ver que están ocupando sillas que no se merecen trabajadores groseros, inhumanos y chulos.

(Translated by Google) They say that they set up telephone lines in order to avoid and not increase the number of contagions, Oleeeee applause for health, and RITA the cantaora takes the phone, you know? They go through everything, they sweat that everyone falls like flies, queues of more than two hours to collect a paper from a casualty, there is no organization, everyone mixed in the same queue it doesn't matter what you have or don't have nothing, everyone like sheep to wait and shut up, old people and people with babies. We are tired of the lousy service, I have already come back here, two days I have eaten that huge line waiting. (Original) Dicen que habilitan líneas telefónicas para así evitar y no vaya a mayor la cantidad de contagios, Oleeeee aplausos a sanidad, y el teléfono te lo coge RITA la cantaora sabes?? Pasan de todo, les suda que todo el mundo caiga como moscas, colas de más de dos horas para recoger un papel de una baja, no hay organización ninguna, todo el mundo mezclado en la misma cola da igual tengas lo q tengas o no tengas nada, todos como borregos a esperar y callar, ancianos y gente con bebés. Cansados estamos de la pésima atención, yo ya paso de volver aquí, dos días me he comido esa enorme fila esperando.

(Translated by Google) My 3-year-old daughter was seen by the pediatrician mate cano Irene and the treatment was fatal. I took her because she had a high fever and they had seen her on another occasion and the fever continued. And when we went she told me that it was not an emergency that she had made an appointment and when I told her that the appointments were for 14 days and I was not going to wait 14 days for her to see her, it was the worst. She is very haughty! Dear health professionals, if you are in a bad mood, learn to separate your feelings because those of us who attend health centers do not go for pleasure. I wish we never had to go and always enjoyed good health, especially our children. (Original) A mi hija de 3 años la vio la pediatra mate cano Irene y el trato fue fatal. La llevé porq tenía mucha fiebre y la habían visto en otra ocasión y la fiebre continuaba. Y cuando fuimos me dijo que eso no era emergencia que hubiera agarrado cita y cuando le dije que las citas eran para dentro de 14 días y no iba a esperar 14 días para que La viera fue lo peor. Es muy altanera! Queridos profesionales de la salud si están de mal humor aprendan a separar sus sentimientos porq los que asistimos a los centros de salud no vamos por gusto. Ojalá más bien no tuviéramos que ir nunca y siempre gozáramos de buena salud, en especial nuestros hij@s.

(Translated by Google) Like good parasites, it gives them allergies to work. It is impossible for them to answer you by phone. I have counted FIFTY CALLS since the center opened this morning and they never pick up. I have to ask for sick leave and I can't get close since the sick leave is due to an ankle operation. Nor am I surprised by public health, then they complain about budgets and cuts, as if that solved their deep allergy to work. Fortunately, in hospitals there are more people wanting not to feel like a parasite. (Original) Como buenos parásitos, les da alergia trabajar. Es imposible que te atiendan por teléfono. Tengo contadas CINCUENTA LLAMADAS desde que abrió el centro esta mañana y nunca te lo cogen. Tengo que pedir la baja y no me puedo acercar ya que la baja es por una operación de tobillo. Tampoco me sorprende de la sanidad pública, luego se quejan de presupuestos y recortes, como si eso solucionase su profunda alergia al trabajo. Afortunadamente en hospitales hay más gente con ganas de no sentirse un parásito.

Una vergüenza que no haya cita hasta dentro de 2 meses mínimo por decir algo, tienes que recoger resultados urgente y te mueres antes seguro. Vas por la tarde de urgencias y nadie te quiere atender. Es grave y pasan completamente de tí. ¿La sanidad hoy en día que le pasa? No entiendo para que está abierto el centro de salud sinceramente. Y los de abajo vaya tomadura de pelo a veces.

The people who treat you in the blood test room (both the two outside and the one who pricks you) They should give an education course, they don't look at your face at any time, not even when asking for your health card, they start talking to each other and you don't know if they are saying it to you, I don't know why they are so bitter, the truth is ,but we patients are not to blame for that.

They complain and put up signs that no one cancels the appointment, but I arrive on time, I see the nurse come out and without telling me anything she has left and I have been waiting for more than 20 minutes for her to come, the less they do in this health center , the less they want to do. The phone is for decoration and they change your doctor without telling you and they are so wide.... if you can, avoid this center better.

No puede ser que cada vez que necesite algo urgente tenga que ir al centro de salud para preguntar, jamas me cogen el teléfono, he hecho la prueba estando allí de manera presencial y nada. Lo he comunicado y me dicen que ell@s están atendiendo el teléfono, eso me lleva pasando 2 años sin exagerar. No se donde quejarme para que se solucione!! Auténtica VERGÜENZA!!!

(Translated by Google) Many people complain about the center, as they would complain about any other center to which they are attached. I don't have any complaints about him. Whenever I have needed to go, I have been attended to without problems and professionally, either by nursing, by my family doctor or in pediatrics. They will surely be understaffed, like everyone else. For this reason I don't give it 5 stars, because appointments last up to a week or more, clearly due to lack of staff. (Original) Mucha gente se queja del centro, como se quejaría de cualquier otro centro al que estuviese adscrito. Yo no tengo ninguna queja sobre él. Siempre que he necesitado ir, he sido atendido sin problemas y con profesionalidad, ya sea por enfermería, por mi médico de cabecera o en pediatría. Seguramente tendrán falta de personal, como todos. Por este motivo no le doy 5 estrellas, porque las citas se prolongan hasta una semana o más., por falta de personal, claramente.

Llevo llamando desde hace 1 hora y me cuelgan el teléfono! No tengo otra manera de contactar con ellos ya que está bastante lejos y no me puedo acercar directamente para pedir una cita simplemente(por la app no puedo pedir citas, me da error). Es vergonzoso, nunca cogen el teléfono! Edito: 2 horas sin que me atendieran las llamadas y 18 llamadas al centro de salud..... estoy desesperada ya... 😡😡😡😡😡😡

(Translated by Google) I'm with covid I need sick leave and they still don't pick up the phone..... and the excuse that we are saturated by covid is not worth it because they are not... it's already laziness I don't know if from those responsible for the center and I say well management or whoever but what is clear is that the attention is not given as it deserves by the people who pay with their taxes to attend to them.....do something now with this health center or improve its operation or For it to continue like this, closing it directly is a shame that you also have to spend more than 3 minutes talking to a machine so that in the end they do not answer you. What's more, the scoundrels hang up the phone. The worst health center in the world! Long live public health 👍 And because it forces me to put a minimum 1 star for the review but I also took it away, too bad you can't put negative stars By the way, my doctor, every time I go, has to ask other doctors via WhatsApp to send me because she has no idea and she has changed the chronic medication prescribed by another doctor at her own risk....a true professional 👏👏👏 (Original) Estoy con covid necesito la baja y siguen sin coger el teléfono.....ya la escusa de que estamos saturados por el covid no vale porque no lo están...ya es dejadez no sé si de los responsables del centro y digo bien gerencia o quien sea pero lo que está claro es que la atención no la dan como se merece la gente que paga con sus impuestos que le atiendan.....hagan algo ya de una vez con este centro de salud o mejorar su funcionamiento o para que siga así cerrarlo directamente es una vergüenza que además tengas que estar más 3 minutos hablándole a una máquina para que al final no te contesten. Es más cuelgan el teléfono los sinvergüenzas. El peor centro de salud del mundooo! Viva la sanidad pública👍 Y porque me obliga a poner 1 estrella mínimo para la reseña pero se la quitaba también lástima que no se puedan poner estrellas negativas Por cierto mi doctora cada vez voy tiene que pedir a otros médicos vía WhatsApp que mandarme porque no tiene ni idea y me ha cambiado por su cuenta y riesgo la medicación crónica que me pauto otro médico....toda una profesional 👏👏👏

(Translated by Google) They don't pick up the phone. When you go there they treat you as if you owe them something, when it is your right to see the doctor. I don't understand why I have to tell the lady at the counter what's happening to me, shouting loudly in front of the rest of the people at the entrance. Health is a private thing, and if something happens to me, I just want to tell my doctor. Carmen as a doctor a 10... But I haven't been able to consult with her since before the pandemic... I ask for an appointment, they give me a month and a bit later with the excuse that she can call me (of course a phone appointment, it is not going to be that you go to a face-to-face consultation and hit them something), when the appointment arrives someone calls me who is not my doctor... For that I do not wait almost two months (of course if it were something serious, you can die calmly in your house). But the best thing was the surreal conversation, in which he told me to tell my private doctor about my symptoms that he could help me better... Of course, the management of the Community of Madrid with the health centers is terrible, but the workers help make the service even worse... (Original) No cogen el teléfono. Cuando vas allí te tratan como si les debieras algo, cuando es tu derecho que te atienda el médico. No entiendo por qué le tengo que contar a la señora del mostrador lo que me pasa, pegando voces delante del resto de personas que están en la entrada. La salud es una cosa privada, y si me pasa algo, únicamente quiero contárselo a mi médico. Carmen como doctora un 10... Pero llevo sin poder pasar consulta con ella desde antes de la pandemia... Pido cita, me dan para un mes y pico después con la excusa de que me pueda llamar ella (por supuesto cita telefónica, no vaya a ser que vayas a consulta presencial y les pegues algo), cuando llega la cita me llama otra que no es mi doctora... Para eso no espero casi dos meses (desde luego si fuera algo grave, te puedes morir tranquilo en tu casa). Pero lo mejor fue la conversación surrealista, en la que me decía que le contara mis síntomas a mi médico privado que él podría ayudarme mejor... Desde luego, la gestión de la Comunidad de Madrid con los centros de salud es pésima, pero los trabajadores ayudan a que el servicio sea peor aún...

(Translated by Google) Shameful, I've been calling for hours and a robot asks me for a thousand data and then hangs up! In the App there is an appointment for a thousand years from now, does anyone think that when one is ill they want to go there and wait in line to just ask for an appointment? Then you go to the emergency room and they take you like crazy for going to the emergency room for that, but in twenty days it will surely not be bad. I am already bored that people do not work because of the covid and on top of that they say that everything is because of the covid but they don't care about generating queues and crowds just to make an appointment. A main place of contagion should be the queues that form just to make an appointment. It also makes me sad that older people have to move because they are unable to pick up the phone! But I am even more sorry that this does not reach the hands of anyone who is going to do something to change it. (Original) Vergonzoso, llevo horas llamando y me pide un robot mil datos para luego colgarme!!! En la App hay cita para dentro de mil años ¿alguien cree que cuando uno está malo le apetece ir hasta allí y esperar cola para pedir tan solo una cita? Luego vas de urgencias y te toman como un loco por ir por eso de urgencias pero es que de aquí a veinte días seguramente no esté mala. Estoy ya aburrida que por el covid no trabaje la gente y encima dicen que todo es por el covid pero lo de generar colas y aglomeraciones solo para pedir cita les da igual. Un lugar principal de contagio debe ser las colas que se forman solo para pedir cita. Me da pena también que la gente mayor deba desplazarse porque sean incapaces de coger el teléfono!!! Pero más pena me da que esto no llegue a manos de nadie que vaya a hacer algo por cambiarlo.

(Translated by Google) Hello good, my experience with the center has nothing to do with the previously published reviews, I made an appointment by phone at the first time, they processed my cancellation and I had no problem. They didn't yell at me or treat me badly at any time. It is true that the telephone line is non-existent on many occasions. From there, to publicly saying that they are parasites who do not want to work, there is a galaxy. The cuts in Health are noticeable and that translates into a lack of troops. The toilets were there, in the hardest moments of the pandemic, they should be given more consideration. Thank you! (Original) Hola buenas, mi experiencia con el centro nada tiene que ver con las reseñas anteriormente publicadas, pedí cita telefónica a la primera, me tramitaron mi baja y no tuve ningún problema. Ni me gritaron ni trataron mal en ningún momento. Cierto es que la línea telefónica es inexistente en muchas ocasiones. De ahí, a decir públicamente que son unos parásitos que no quieren trabajar hay una galaxia. Los recortes en Sanidad se notan y eso se traduce en falta de efectivos. Los sanitarios estuvieron ahí, en los momentos más duros de la pandemia, se les debería tener más consideración. Gracias!

Vamos a ver. Resulta que voy con mi mujer a este centro porque me toca por zona porque mi mujer a pasado todo la noche vomitos y diarrea y no ha podido ir a trabaja. Por la tarde vamos a dicho centro y la dice una señora me imagino administrativa con ropa de calle que no nos puede atender que pida cita previa esto es el 18/09/23 y la primera cita libre era el 10/10/23 le decimos que esta mejor ya, pero que en el trabajo nos piden la baja y el alta y nos dice que no nos puede atender que vallamos al día siguiente que alas 14:00h abren 4 citas y que si llegamos pronto nos atienden si no están ocupadas, la decimos que si nos puede apuntar y dice que no, que a los primeros que lleguen son los que atienden que hay que ir pronto y la decimos que si llego pronto pero ya están ocupadas las citas cogidas que que pasa y dice que no nos atienden otra vez. En fin me parece lamentable que vallas de urgencias y no te atienden dan.

(Translated by Google) Very saturated Health Center (I understand), it covers a very large neighborhood with a large population, because the appointments are for 12 days or more and you have to go to the emergency room, saturating the center even more, the professionals are very good, but at Patients suffer from having so much work, but it is because of the saturation, in this neighborhood there is at least another health center or two. Until they are built, the problem will not be solved. Politicians, spend your money on useful things. (Original) Centro de Salud muy saturado (entiendo), abarca un barrio muy grande y con mucha población, por que las citas te salen para 12 días o mas y tienes que ir de urgencias, saturando aun mas el centro, los profesionales muy bien, pero al tener tanto trabajo lo sufrimos los pacientes, pero es por culpa de la saturación, en este barrio falta mínimo otro centro de salud o dos. Hasta que no se construyan no se solucionara el problema. Políticos, gastaros el dinero en cosas útiles.

Regrettable treatment by the family doctor and worse response from the center director. My wife came to request leave since she was in the 34th week of pregnancy with a severe contracture in her neck and migraines. The doctor's response, whose name I will not name, out of respect, which they have not shown to my wife and I quote verbatim: "my wife lasted practically until the end of the pregnancy working", "if your neck hurts, buy a bigger television to work on", and "take 3 paracetamol a day". We went a few days later to have another doctor see her since she spent the day in bed in the dark unable to work due to migraines and neck pain, and to file the corresponding claim and request a change of professional. As soon as they treated her, they discharged her and the doctor himself was surprised that they had not given it to her sooner. We wrote a complaint and today we received a response from the director of the center, obviously defending the doctor's position, which was an obvious lack of professionalism. We will continue with our claim through other means, it has been seen that this does not work. A shameful management.

Es increíble que nunca cojan el teléfono, te den cita tardísimo, en recepcion te atiendan siempre fatal. Pero lo de hoy no se puede pasar por alto, que vayas de urgencias a las 20:10 y en recepción te digan que ya no te atiende un médico. Finalmente, te atiende un enfermero y cuando le cuentas tu situación, te dice que porque no te han derivado al médico de urgencia. Es el enfermero quien pide que te deriven al médico, y LO MÁS VERGONZOSO ES QUE LA SEÑORA MEDICO QUE ME ATIENDE SE ESTABA PINTADO LAS UÑAS, SIN DEJAR NI QUE ME SIENTE PARA CONTARLE LO QUE ME PASABA. He salido llorando del Centro de Salud.

(Translated by Google) The administrative attention of the center is unfortunate, you can spend hours in that place due to the poor management they have, the people at the reception are extremely rude, it seems that they will hate working there, they run over everyone, they yell at the elderly, they yell at the sick… This is without counting that they don't pick up the phone to anyone, they are simply always off the hook, there are people sitting at the reception who are with their arms crossed doing nothing… and the queues that are made of more than 30 people don't care either. They delay everything, coming here is a nightmare. I wish they would change the staff at the reception, answer the phone and that way so many people don't have to go to the center for nonsense... (the lady with orange hair who is at the reception is the rudest thing there is...) (Original) Es lamentable la atención administrativa del centro, puedes pasar horas en ese sitio por la mala gestion que tienen, las personas de la recepción son extremadamente maleducadas parece que odiarán trabajar ahí , atropellan a todo el mundo le gritan a la personas mayores, le gritan a los enfermos…Esto sin contar que no le cogen el teléfono a nadie simplemente está descolgado siempre, hay personas en la recepción sentadas que están con los brazos cruzados sin hacer nada… y las colas que se hacen de más 30 personas tampoco les importa. Retrasan todo, venir aquí sea una pesadilla. Ojalá cambiaran al personal de la recepción, atendieran el teléfono y así no tienen que ir tanta gente por tonterías al centro… (la señora del cabello naranja que está en recepción es lo más borde que existe..)

(Translated by Google) When you have doubts about whether it is worth continuing to maintain public health in this country, stop by this health center, your doubts will be cleared up quickly. A shame, they give you an appointment and then the doctor doesn't even come, they don't want someone else to see you because for them it's not urgent. 3 appointments and I still haven't been able to solve anything. He hasn't been able to diagnose anything for me. (Original) Cuando tengas la duda de si merece la pena seguir manteniendo la sanidad pública en este país, pásate por este centro de salud, se te van a despejar la dudas rápidamente. Una vergüenza, te dan cita y luego el médico ni acude, no quieren que te atienda otro porque para ellos no es urgente. 3 citas y aún no he podido solucionar nada . Ni me ha podido diagnosticar absolutamente nada.

(Translated by Google) Trying to make an appointment by phone during the morning (impossible) Friday, December 9. I keep calling in the afternoon to see if there are a lot of people and it's impossible... I try it through the app and there are no appointments available either, finally as I see that it's not possible by phone and the app, I show up 36 minutes walk from my house to make an appointment, which there is no appointment until January 10 ... embarrassing. What happens that people don't get sick when doctors go on strike? The most embarrassing thing is to go because they don't pick up the phone and when you arrive at the health center you see that there is no one and there are only the receptionists, and the most important thing is that the receptionists are laughing looking at photos of someone who looks like I don't know who . Cheer up! keep working like this. (Original) Intentando coger cita por teléfono durante la mañana(imposible)viernes 9 de diciembre. Sigo llamando por la tarde para ver si esque hay mucha gente y es imposible.... Lo intento por la aplicación y tampoco hay citas disponibles, finalmente como veo que por teléfono y la aplicación no es posible, me presento a 36 minutos andando desde mi casa para pedir cita, lo cual no hay cita hasta el 10 de enero....vergonzoso. Que pasa que la gente no se pone mala cuando los médicos hacen huelga?? Lo más vergonzoso es ir porque no cogen el teléfono y cuando llegas al centro de salud ves que no hay nadie y solo están las de recepcion ,y lo más es que las de recepción están de risas mirando fotos de haber a quien se parece nose quién. Ánimo!!seguid trabajando asi.

Atención nefasta. No dan cita hasta dentro de 2 semanas, vas con una urgencia y dicen que no hay médico de guardia que vayas al hospital Infanta Leonor ( en el rato que estuve poniendo la reclamación derivaron a 3 personas con cosas no tan urgentes) saturando así el hospital y te dicen que es lo que hay que no atienden sin cita cuando tampoco te Dan. Te asomas al pasillo y prácticamente están vacíos, podrían haberlos atendido dado que eran las 17 de la tarde.

(Translated by Google) Fatal, 59 calls in one afternoon, FIFTY-NINE, and they never pick up the phone. It's time to go and see if the queue doesn't reach the entrance door, but come on, it's always just as full, there's a reason. Then at reception you ask why they don't take the phone calls and they tell you it's a lack of staff, which is understandable but the phone rings and even if you're doing nothing NOBODY IS GOING TO ANSWER IT. (Original) Fatal, 59 llamadas en una tarde, CINCUENTA Y NUEVE, y en ninguna cogen el teléfono. Toca ir y a ver si la cola no llega hasta la puerta de la entrada, pero vamos que siempre está igual de lleno, por algo es. Luego en recepción preguntas que por qué motivo no cogen las llamadas telefónicas y te dicen que es falta de personal, que es entendible pero es que suena el teléfono y aún estando sin hacer nada NADIE VA A COGERLO.

(Translated by Google) Buenas tardes ! Every day more embarrassing to deal with any worker in the center! Edges, they don't help you and punctuality regarding the time of the appointment with the doctors or nurses... let's not talk better! They will never attend to your time! It seems that it is not worth our time when we enter this center… I hope that one day someone will solve the problem that exists in this ambulatory. (Original) Buenas tardes ! Cada día más vergonzoso el trato con cualquier trabajador del centro! Bordes, no te ayudan y de la puntualidad en cuanto el horario de la cita con los doctores o enfermeras … mejor no hablemos ! Nunca te van a atender a tu hora! Parece que no vale nuestro tiempo cuando entramos a este centro … Espero que algún día alguien solucione el problema que hay en este ambulatorio.

The attention leaves a lot to be desired, especially in person, 0 empathy, I don't know how they can hire people with that level of antipathy in a health center where you have to have it since you deal with sick people. If you get them to pick up the phone, the average is about 20 calls minimum, it is true that they serve you quite well. However, for a couple of years it has been impossible to make an appointment, there are no pediatric emergencies, which seems to me... and if you are lucky they see you in "emergency" in 1 or 2 days, and on top of that they tell you that if it is urgent that you go to the hospital, seriously? Because of sore throat? I think that the attention they give is certainly counterproductive, but it is not their fault, it is the Community of Madrid's fault, which I believe is leaving public health worse and worse to fill its pockets with the privatization of health, as already They are doing with education and other sectors, it is unfortunate... the professionals are excellent, that is why I do not give a 1, which is the minimum grade. A real shame, when I came to live here 14 years ago it was the best health center and now...

(Translated by Google) Lately they serve you quickly and badly. In addition, the girls who give you the appointment at the counter, more than one (who have attended me) look without any interest and without empathy, they talk to you borderline and make little faces. It is one thing to be on strike and another thing to be lazy. (Original) Últimamente te atienden rápido y mal. Además las chicas que te dan la cita en el mostrador, más de una ( que me han atendido) se las ve sin interés ninguno y sin empatía, te hablan borde y ponen caritas. Una cosa es estar de huelga y otra cosa es ser vagos.

(Translated by Google) An embarrassment of health center. The attention is terrible and little education. The management workers are rude and don't feel like working at all. The facilities are mediocre and dirty. A health center is a reflection of the poor quality of a "public" healthcare in decline. (Original) Una vergüenza de centro de salud. La atención es pésima y de poca educación. Los trabajadores de la administración son bordes y no tienen ganas de trabajar en absoluto. Las instalaciones son mediocres y sucias. Un centro de salud es el reflejo de la mala calidad de una sanidad “pública” en decadencia.

(Translated by Google) I give a star because you can not put less. It is impossible to make an appointment through the application and if you have available days they are in 15 or 20 days. The phone is never picked up, you can be there for days and calling up to 40 times and they never pick it up. You have to go in person and wait for queues of up to 40 min. And then there are all the empty consultations and the phones off the hook. I had a telephone appointment with the doctor and they have not called me, nor warned me ... after being ill for a week with an infection waiting for the telephone consultation. Impossible to contact by any means and the problem of having to travel there again with the setback of days without being attended. A real shame. Practically like not having sanitation. (Original) Doy una estrella porque no se puede poner menos. Es imposible pedir cita por la aplicación y si te salen días disponibles son en 15 o 20 días. El teléfono no lo cogen nunca, puedes estar días y llamando hasta 40 veces y jamás los cogen. Tienes que ir presencialmente y esperar colas de hasta 40 min. Y luego están todas las consultas vacías y los teléfonos descolgados. Tenía cita telefónica con la doctora y no me han llamado, ni avisado....después de estar una semana enferma con una infección esperando la consulta telefónica. Imposible contactar por ninguna vía y el problema de tener que desplazarme hasta allí nuevamente con el contratiempo de los días sin ser atendida. Una auténtica vergüenza. Prácticamente como no disponer de sanidad.

Well, I have moved to this center due to a change of address, I went twice. The people at the reception were lovely, and they gave me peace. The family doctor Carlos Armando, a guy, I have already asked for a change of doctor. I go to make an appointment for a specialist for anxiety among other things and he tells me that yes, I believe that this is a supermarket. Anxiety at its peak again. Thank you Doctor".

Impossible to talk to them.

Very friendly staff who solve everything. Dr. Fernández-Pacheco is outstanding. The wonderful nurse Ana María. The person who helped me at reception (a young man with glasses), charming.

Officials treat you in a bad way, ethics are on the ground, they should send them to prepare how to care for the patient or public.

What a shame of a health center! They give you an appointment for at least a week and then you go and the consultations are all empty with no people waiting and worst of all they are in a hurry to see you at the consultation, they let you go in 5 minutes with not even anyone waiting, you can see how eager they are. they have to work!!! I made a video where you can see that there is no one waiting for the consultations, it's a shame it won't let me upload it, I hope they do inspections!!! then it's normal that you go to the reception and have to wait 1 hour, the receptionists should have a a little more empathy since they are a little kind to say nothing. The worst I've been in my life

Telephone attention and presence leaves a lot to be desired, my daughter's pediatrician has a weak eye, she is an excellent pediatrician but the people who are at the counter definitely have no education whatsoever apart from saying that since they have placed an absorption pediatrician the only way to That they see me has to be at 3 in the afternoon and there is no other time that it is impossible for them to see me after 3, gentlemen, what are we playing? If I chose a Pediatrician in the afternoon, it is because in the afternoon I can The lady who attended says that if my daughter is very serious, I should take her to the emergency room, I'm sure I'll put a claim form because she's so rude.

Las mujeres que hacen las analíticas son bordes, tienen cero empatía con la gente que lo pasamos mal con las agujas y con la sangre, en mi experiencia, la que es rubia de pelo liso, me empujó la cabeza con su dedo de forma brusca y despectiva hacia arriba cuando tenía la cabeza agachada porque no quería mirar, me dijo que eso era de niños pequeños, que yo ya no tengo que hacer eso a mis 27 años. ¿Que sabe ella de mis fobias? Qué argumento tan innecesario e inútil. Seguiré teniendo miedo y lo seguiré pasando mal incluso cuando tenga 80 años y eso no le da derecho a hablarme mal ni a tocarme de esa forma. Solo hizo que lo pasara todavía peor. Qué mala calidad de “profesionales” hay en Vallecas. Se nota que no les gusta su trabajo porque lo hacen de la peor forma.

Es hora de que alguien se pregunte por qué tenéis este tipo de reseñas patéticas. Está claro de que no os importa a ninguno de vosotros, funcionarios. Atención al público que paga vuestros sueldos, cero. Os da todo igual, os quejaréis de que estáis saturados y lo pagáis con el que os da de comer. Os debéis a los madrileños. Haced algo, quejaos a vuestro superior y que espabile. No nos vale que os hagáis las víctimas y os toméis un café porque "me toca y es mi hora" mientras estamos fastidiados. Si no ponéis solución es que sois parte del problema, además de cobardes acomodados.

(Translated by Google) It is very difficult to get an appointment and when you do, they give it to you in two weeks. The system should work better, social security should make you look at it. (Original) Es muy complicado conseguir cita y cuando lo consigues,te la dan para dentro de dos semanas. Debería funcionar mejor el sistema,la seguridad social debería hacerselo mirar.

Vergonzoso. Me han anulado la cita y ahora tengo que esperar otro mes! Como para tener algo grave.

What is happening with healthcare? At the health center they NEVER answer your phone. You have to show up for anything. When you try to make an appointment, they give you a period of one week to see the doctor. I want the pediatrician to see my baby and I have the first appointment after 5 days. I show up to see my daughter and they tell me that there are no emergencies, that they only leave 4 free appointments and if you're lucky you get one and if not test the next day, while no one sees your daughter. That day I was lucky and they gave me an appointment in the afternoon. The afternoon pediatrician, who apparently doesn't feel like working, treats my daughter as if she were sparing our lives and at the end of the consultation she tells me that her pediatrician has to see her, not her, that those 4 appointments are just for emergencies. Sorry? Don't you say that emergencies are not attended to at the health center? The pediatrician's waiting room was EMPTY, but she prefers to be doing nothing in her office and for me to wait 5 days for them to see my daughter who hasn't slept for 3 days because she is sick. Is this pressure for us all to take out private insurance and not work or so that the department does not have to add more human resources? Is this to eliminate healthcare as a public system? It is not logical that in the community of Madrid, the capital of Spain, we are having underdeveloped healthcare with empty waiting rooms. I believe that taking out private insurance is not the solution, the regional government should take responsibility for this situation.

A doctor does not directly assist you either by phone or in person when you are sick and need one. The precarious situation in which our Madrid public health system finds itself is absolutely shameful. I have never seen it so deteriorated as now.