American Recycling of GA image

American Recycling of GA

Recycling center Garbage collection service

😠 If I could give 0 stars i would! My trash hasnt been picked up in 2 weeks! Everytime I call they say they are coming and never do! I'm tired of! DO NOT go with this company. They will lie and tell you they are coming and never show up when they say they will. Now I have animals getting into my tras... People often mention trash, picked, service, company, called, pick, weeks, pickup, told, street,


Address

4785 Fulton Industrial Blvd SW A, Atlanta, GA 30336, United States

Website

www.wasteprousa.com

Contact

+1 404-699-9797

Rating on Google Maps

1.80 (162 reviews)

Open on Google Maps

Working Hours

  • Monday: 8 am to 4:30 pm
  • Tuesday: 8 am to 4:30 pm
  • Wednesday: 8 am to 4:30 pm
  • Thursday: 8 am to 4:30 pm
  • Friday: (Veterans Day (Observed)), 8 am to 4:30 pm, Hours might differ
  • Saturday: (Veterans Day), Closed, Hours might differ
  • Sunday: Closed

Featured Reviews


Frequently mentioned in reviews: trash (42) picked (15) service (15) company (12) called (12) pick (10) weeks (9) pickup (9) told (7) street (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Carolyn W. 3 years ago on Google
    If I could give 0 stars i would! My trash hasnt been picked up in 2 weeks! Everytime I call they say they are coming and never do! I'm tired of! DO NOT go with this company. They will lie and tell you they are coming and never show up when they say they will. Now I have animals getting into my trash cause they failed to do their job! I also have 2 small children! Save your money and energy and go with someone else.
    12 people found this review helpful 👍

  • 1/5 Lynn D. 5 years ago on Google
    When Waste Pro took over CCS I never received anything and my trash stopped being picked up. This started in or around December. Three weeks ago I received a letter welcoming me to Waste Pro. Put my trash out no pickup. We've been going to the Landfill since December. Last week I received a bill saying I was past due for Dec - Feb. Called and finally got someone on the phone and was told it was taken care of and put my trash out they'd get. Saturday I received a collection notice for Dec-Feb and a new bill for March - May. Still no trash picked up. Called again and was told I'm on credit hold. Never use this service!
    8 people found this review helpful 👍

  • 1/5 Julie D. 4 years ago on Google
    If you have other service providers in your area I RECOMMEND that you go with the other company. While the trucks for this company are cute the Customer service is not! I've been waiting since Tuesday for trash pickup. We have a strict HOA and my whole street is lined with waste pro bins waiting to be picked up. Calling to is a waste of time they will schedule you a new pickup and still no service. Then calling today A whole company but no one to answer the phones. I have been calling since 9am the phone rings 5min then voicemail. DO NOT USE THIS SERVICE!!!!
    6 people found this review helpful 👍

  • 1/5 Serena R. 3 years ago on Google
    Simply horrible! This company fails to come on the scheduled day, consistently promises to come but doesn’t. They also never respond to calls or messages/emails. I have had several trash over the years and this one is absolutely the worst. Don’t punish yourself!
    3 people found this review helpful 👍

  • 1/5 angie v. 3 years ago on Google
    Bad. Everything with this company is bad. They haven’t come for my trash in 2 weeks everyday promising they will come the next day but never do.Ive called numerous times and still no one comes for my trash.
    3 people found this review helpful 👍

  • 1/5 Kia G. 3 years ago on Google
    Trash Truck speeding down the street with trash flying out. Called Waste Pro to submit a claim in September and now they are ignoring me. The tarp on the truck was clearly not tied down. It's sad when you want to be honest and just ask for a fair review and ownership and you have to take legal route. 1/18/2021 Update: I e-mailed excutive leadership and recieved a check to replace my windshield.
    3 people found this review helpful 👍

  • 1/5 Di P. 3 years ago on Google
    Just awful. Doesn't always pick up the trash. When they do, it's a day or two late. I tried to call to cancel my service, but no answer & mailbox is full. I will say that, when I have called to see if my trash would be picked up, I have spoken to a very nice woman on the phone. She seems to do her best and her customer service skills surpass the rest of the company.
    3 people found this review helpful 👍

  • 1/5 James C. 2 years ago on Google
    Absolutely horrible company. Definitely deserves ZERO STARS.. On several occasions I have witnessed the workers not THOROUGHLY dumping the waste containers into the truck. Just "reaching in" and throwing the trash bags in the street... then into the truck. Still leaving residual trash in the bottom of the waste container. Additionally, there was still trash left and spillled in the street. I called to report and no one answered.
    2 people found this review helpful 👍

  • 1/5 stefanie s. 2 years ago on Google
    The worst customer service I've ever experienced. I ordered service January 10, 2022 in Carrollton, Georgia and paid $84. I was told trash would be picked up on 1/13. I called on 1/12 AND 1/13 just to remind them to pick up our trash. No trash was picked up. I called 1/14 and was told our trash would be picked up 1/14 or 1/15. No trash was picked up. I left a message on 1/17 (MLK holiday) and no one called me back on 1/18 so, I called on the afternoon of 1/18 and spoke to a lady that gave me "Tremaine's" (west Georgia manager?) phone number. I called Tremaine and he answered and assured me that my trash would be picked up that day-1/18. No trash was picked up. I called today, 1/20, to cancel my service and spoke to Veronica. I explained this whole situation. She said they were going to pick up my trash tomorrow. I said I wanted a refund. She asked if I wanted my trash picked up and again I said I wanted a refund. She said it would take 3-6 weeks to get my refund. At that point I got irritated and asked why they couldn't credit my debit card. She huffed and puffed under her breath and said that's the way accounts receivable did it. I told her I wanted to speak with a manager or someone higher that her, and she told me to calm down. I asked her not to huff and puff then she put me on hold. (She never told me why she put me on hold.) I hung up. Ten minutes later she called back and said now they were going to credit my debit card. This is the most unprofessional business I've dealt with in a long time.
    2 people found this review helpful 👍

  • 1/5 Misha J. 1 year ago on Google
    How are you trash at trash? Your job is sanitation yet you take bags out of the can and place them onto the street. I need help understanding the logic. How is it sanitary to remove trash with the same energy you could have thrown it in the truck but instead put it in the street. Why? Because the lid wasn’t able to close? I just really want to understand because this isn’t the first time. Gwinnett is the first and only county I’ve ever encountered with lazy sanitation workers. Literally disgusting.
    2 people found this review helpful 👍

  • 1/5 Ariana P. 2 years ago on Google
    DO NOT BUY FROM THIS COMPANY! YOU WILL LOSE MONEY GUARANTEED! So they didn't pick up our trash for 2 weeks. We called 3 times and eventually they decided to pick up the trash. When they picked up the trash, they somehow accidentally took the can with them??? We've been calling for 2 weeks now and still have not received our trash can back BUT they sure have been billing us for all of these weeks!
    1 person found this review helpful 👍

  • 1/5 Carrie R. 2 years ago on Google
    Pathetic!!! Haven’t picked our trash up in 3 weeks and do not even answer the phone. When they do they say they will be out the next day and never show up. This has been going on since we signed up two years ago!
    1 person found this review helpful 👍

  • 1/5 Gail W. 2 years ago on Google
    No major problems with the company until they suddenly, without prior notice, raised the rate from $54 to $76. I called to cancel my service effective December 1. I assumed I would have a last pickup on November 29 sine I paid for November. My can has already been removed. Terrible!
    1 person found this review helpful 👍

  • 1/5 Jennie H. 2 years ago on Google
    I have had this trash service for probably a year or so and they have since doubled their quarterly rate. I have had to call several times about my trash not being picked up on the scheduled day. Representatives just promise they will have someone pick it up only for it to continue sitting at my curb for another week. Meanwhile my trash is piling up in my house because my dumpster is still full. Double the rate double the disappointment. I’m over it.
    1 person found this review helpful 👍

  • 1/5 melody e. 2 years ago on Google
    had a bulk schedule pick up. the trash people did not get it the day it was scheduled. I had to call them. next day rolls around and the trash people come to get the bulk pickup. the guy literally gets out of his trucks and looks at the trash. Then gets back into the truck and leaves. didn't even take the trash. I'm filing a complaint with gwinnette county. this is what happens when you monopolize a service. I hope other residence are doing the same thing. 0 stars

  • 5/5 todd l. 1 year ago on Google
    Shalea is the best garbage lady I've ever had. She's courteous and so happy to see on garbage day because she always speaks and waves even when it's later then usual because her truck breaks down sometimes. She's a pleasure and highlight of my week

  • 1/5 M R. 3 years ago on Google
    We paid our bill before our due date of July 1st. We recieved our usual pick up on the 1st and the 8th. We placed our can at the street on the night of the 14th for our pickup on the 15th. That day came and went with no pickup. Then the 16th, 17th, 18th, 19th, and now 20th. We have had no answer when we call. I finally received a call back today and cancelled my service. They are going to refund me for the 2 months of service I have already paid for and not used. They claim that multiple routes are down. This is not the first time we have experienced this with this company, we have had them since 12/2018. We will never give them another penny!! Update 7/23: still no pickup! My can is beyond overflowing. We were promised pickup yesterday and again today. Lucky for us, West GA sanitation has said they will pick up all the garbage on Monday if Waste Pro hasn't!

  • 1/5 AUNDREA D. 2 years ago on Google
    If I could rate them a zero I would. This is the worst company. Our trash has not been collected in three weeks. They lie and tell you they are coming, but they haven’t showed. This is not the first time. The service is sporadic. Our neighbors have switched companies and they have yet to pick up their trash cans. Do not use this company.


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