1/5 Robyn k. 7 months ago on Google
Bought
my
husband
gift
card
from
the
Palm
Harbor
location
last
Christmas.
Called
a
few
days
ago
to
make
appointment
for
him.
Girl
on
phone
asked
if
he'd
ever
been
there
before,
I
said
no,
I
purchased
as
a
Christmas
gift
&
he's
finally
able
to
get
there.
She
asked
how
much
the
GC
was
for,
I
told
her
$70.00
which
is
what
a
50
minute
deep
tissue
massage
was
at
the
time
of
purchase.
It
was
also
written
on
the
card
(
50
min.
deep
tissue
$70.00)
She
mentioned
that
their
rates
had
changed
but
since
I
purchased
the
card
at
this
Palm
Harbor
location
they
would
honor
it,
(as
they
should).
My
husband
got
his
massage
from
Lauren
as
scheduled,
the
massage
was
a
good
one
and
he
left
her
a
tip
on
her
table.
When
my
husband
got
to
the
desk
to
pay,
he
handed
the
woman
his
GC
in
which
she
replied,
well
your
massage
is
$125.00
so
you
owe
$55.00.
My
husband
is
quite
surprised
and
said
"well
the
card
says
$70.00
for
a
50
minute
deep
tissue
massage,
why
do
you
want
to
charge
me
$125.00"?
Her
response
is,
"well
your
massage
was
one
hour",
not
50
minutes.
Now
my
husband's
confused
and
says,
"well
I'm
face
down
on
a
table,
it's
not
my
job
to
watch
the
clock,
I
was
scheduled
for
a
50
minute
massage,
so
you
went
10
minutes
over
and
want
to
charge
me
another
$55.00"?
She
then
goes
to
talk
to
her
manager,
whomever
that
is,
unfortunately
my
husband
did
not
get
any
names.
She
comes
back
and
says,
ok
we're
charging
you
$75.00
LOL.
Husband
says
"so
you
want
me
to
pay
an
extra
$5.00
even
though
the
GC
was
for
$70.00",
as
though
they
were
doing
him
a
favor
because
they
really
wanted
to
charge
him
$125.00
What
an
unprofessional
&
unorganized
business.
Will
never
use
a
massage
chain
again,
they
ruined
his
gift
as
far
as
I'm
concerned!
I'll
find
a
good
private
massage
therapist
in
the
future.