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Ruler Foods

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😠 One cashier. Long line waiting to checkout. She finally called for help. After about 5 minutes lady came out of a room, never said a word to me -no hello or thank you, nothing. They act like customers are bothering them. What happened to customer service. I realize working with the public can... People often mention store, great,


Address

1984 Vandalia St, Collinsville, IL 62234

Website

www.rulerfoods.com

Rating on Google Maps

4.40 (210 reviews)

Open on Google Maps

Working Hours

  • Sunday: 8 AM to 9 PM
  • Monday: 8 AM to 9 PM
  • Tuesday: 8 AM to 9 PM
  • Wednesday: 8 AM to 9 PM
  • Thursday: 8 AM to 9 PM
  • Friday: 8 AM to 9 PM
  • Saturday: 8 AM to 9 PM

Featured Reviews


Frequently mentioned in reviews: store (6) great (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 camille n. 3 years ago on Google
    One cashier. Long line waiting to checkout. She finally called for help. After about 5 minutes lady came out of a room, never said a word to me -no hello or thank you, nothing. They act like customers are bothering them. What happened to customer service. I realize working with the public can be trying at times but geez!
    2 people found this review helpful 👍

  • 5/5 Stacey L. 1 year ago on Google
    Finally! A place to go to get good food and drinks for various dietary needs (ex. organic, low salt, low cholesterol, fat free, and fully loaded originals) without excessive advertising, choices, and constant price changing because of a "sale" or "coupon". The Kroger brands were so much better quality and price it caused us quit Aldi, who seems to have moved into non-food and boutique items for their store line-up. Highly recommend first timers go to Ruler for first trip with plenty of time, during off peak times (non Sat Sun daytime), and better staff assistance. Riverfront Times Mag named Ruler Foods best grocery store 2022 (Sept 26-Oct 4 issue).
    1 person found this review helpful 👍

  • 5/5 Kati H. 11 months ago on Google
    They have a wide variety of foods. Sometimes they don't have everything you need but in general, the prices are good and the staff is friendly and helpful.

  • 4/5 Hedy H. 2 years ago on Google
    I really like this store. It’s big and clean and most of the employees are very nice. Yes, there are lines sometimes, but they go fast. I think the lady manager isn’t the nicest though. Had a few dealings with her and she is lacking in personal skills. But the store itself is fabulous!

  • 1/5 Taylor B. 1 year ago on Google
    The manager, Karen, lives up to her name. Rude to her employees and rude to customers. Overall shopping experience I would rate a 4, great prices, the other staff is friendly. But the checkout experience was terrible.

  • 5/5 Eli W. 1 year ago on Google
    I always enjoy shopping at ruler Foods because they always have great sales and great employees and they do their best to keep the store stocked and clean. This store has great prices and you got to check out their sales because they can generally get you a great product at a great price

  • 2/5 Shawn Desper (Castlevania Guy 8. 1 year ago on Google
    The past couple times I've been here items have rang up incorrectly despite what their price signs say and we've had to take pictures to prove it as we were told repeatedly we were in correct and management refused to fix it. Not going back here until their fix their management and pricing issues.

  • 1/5 Mitch M. 2 years ago on Google
    Very slow and very rude checkout staff most of the time. Only one lady, the short-haired blond, is nice and fast at her job. Everyone else in checkout should be replaced. They act like checking people out is a hassle.


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Amenities


  • Payments
    • ✓️ Checks
    • ✓️ SNAP/EBT
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Prepared foods
    • ✓️ Passport photos
    • ✓️ Organic products
  • Recycling
    • ✓️ Plastic bags
  • Accessibility
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible parking lot
  • Service options
    • ✗ Delivery
    • ✓️ In-store shopping

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