Worst internet service of any company I have ever been with! Techs do the best they can. But I had someone at the main office tell me they know the problems is the old wires getting wet. But they said they cant fix that. The Techs come work on it and get it going and soon as they leave it goes back down the next morning. I would not recommend Frontier service. The only reason I gave one star is because it would not accept it blank. They send me a bill every month. Guess I need to start sending bills for down time.

If I could give them a negative rating I would. Our service has always been less than desired but we dealt with it because they were the only provider in our area. The last two months have been an absolute nightmare. It first started with a "bad line", a technician came out and reran the line to our house. Great. Two months later and multiple service calls later, the line is still above ground despite being told multiple times that they were coming to bury it. Two weeks after that our service stopped AGAIN. We have now had TWO new routers and still can not keep active service for more than 5-6 days. And everytime you call, it's a minimum 2-3 hours on hold. And heavens forbid you talk to someone in the local office. And don't ever expect your bill to be correct. We've been told multiple times that we'll be credited for the time our service didn't work and we have yet to see a dime of credits on our account. This company is a joke and I wish the city would shut them down.

Frontier Communications is easily the worst organization I have ever done business with. I'm a pretty creative person and even I can't imagine a worse customer service experience. I say with no exaggeration or irony that I have had better, more pleasant experiences with the IRS than I have had with Frontier. Crackheads are more reliable than Frontier. In my experience, their internet service is inconsistent and unreliable, their tech support is ineffective, and their technicians do not keep appointments. Their service is, quite simply, trash. Several times per year, my service stops functioning and hangs up requiring the router be reset. This happens every 15-30 mins for days or weeks at a time. When I call in to customer service, they expect me to do my service work myself and when I remind them that keeping the internet up and running is their part of the equation and paying the bill is mine, they tell me that they expect their customers to do certian things on their own and that if a technician is dispatched to fix it that there will be an additional charge. Furthermore, on more than one occasion they have informed me that they do not guarantee service. I have literally been told that all they promise to do is try. When I have complained about my service not working and asked for my bill to be prorated to reflect my lack of service, I have been told that they do not, as a policy, reduce bills for time without service unless the outage lasts longer than two days. I can't tell you how many times I have been on the phone with their technical support and followed their instructions to the letter only to have my service go from working 10 -30 mins at a time to completely collapsing. When they finally agree to dispatch a tech, it is often a week or two before the nearest available appointment. Even then, the technicians NEVER keep the appointment. I can say with certainty that out of all of the times I have had a technician come, they have not arrived in the day they were scheduled. You read that right, they aren't an hour late, they aren't a few hours late, they are DAYS late. Days. I believe I could construct a better more reliable internet network out of chewing gum, pinestraw, and confederate money than Frontier. Their service is bad on an epic level.

Have had more downtime than uptime recently. 5 Gigabit and reliability advertised on their website are both lies.

Frontier is the worse internet I’ve had ! They don’t fix the problem nor care about the customers! I’ve had frontier for 8months now and been having problems since I’ve gotten it !!!!! A tech was suppose to come to my house last week to fix my internet and he put in the system that I didn’t pick up when he was here when the tech never showed up ! Don’t waste your time or money with this company

Sorry as Hell!! Internet has been out since Thursday it's now Monday and they have had nothing but excuses!! When you call you talk to someone in India!!! Not even the US!!! They have no clue and do not care!!! They call themselves a communication company well they don't!!! They do piss poor job!! They are very good at passing the buck and not handling the problem!!!!!

This internet service is just so bad. You don’t get the speeds that you’re paying for and when we canceled there was a 10 dollars fee.. we tried upgrading twice. The first time they never called back and the second time the guy said that we can’t upgrade because of the area that we stay in??? Also you’re paying extra every month for the modem that they give you, but when asked if they want it back, they tell you no you can keep it.. Then why in the world are we paying for it if it’s not important to you?

Absolutely under no circumstances should you ask Frontier for internet. The price is $50 for 17 Mbps. Slowest internet ever, it takes half a business day to get on the phone with a representative and it cost $140 for a technician to come out and install wifi (it took him 3-4 hours). Then there’s a $50 cancellation fee and a $50 restocking fee. I wish I had listened to the reviews before signing up for this $240 1 month of wifi scam.

Tried to set up internet here for the first time in September. When I called the first excuse was if I had moved in in January i could've gotten it. Then the second excuse, after telling them my neighbor not even ten feet away got it not even a WEEK before I moved in, was "if you're even a foot more away from the equipment then we can't use their service. Then I found out what I originally thought was my address was wrong and revised the address, they took my deposit and set the appointment up for today. Only for them to call and say they aren't able to service us AGAIN after taking my deposit and even confirming the appointment yesterday. Extremely irritating to be given the run around once again. Would give zero stars if possible.

worst phone company ever. if you are new to the boro do not get frontier the phone will go out 2 times in one week sometimes the outage will last for one week if it rains the phone will go out. Over 3 years 18 technicians have come. WORST PHONE PROVIDER!!! you pay for nothing.It is a safety problem if there was a fire or if the house was robbed it would not be good.There is no way to get in touch with 911

Frontier has been great! I’ve had their internet only package for almost 2 years now. It’s very affordable, and my bill is the same each month. I’ve never had a problem with the internet service going out or being unreliable. I’ve only ever had a service technician come out once for an issue that wasn’t even their fault- another internet company (Northland) cut the internet cable to my house while installing my neighbor’s internet cable and just left it! The Frontier technician came out within 24 hours of me calling (after me failing to troubleshoot at home for several days since I didn’t know the cable was cut), and he completely rewired the cut cable and had my internet resorted within an hour. I can’t remember his name, but he was extremely nice and professional. Frontier even gave me money back for the days I was without service without me asking! I highly recommend them! And I do not recommend Northland!

This has been one of the most frustrating experiences I have had with any business. Technicians do not show up for appointments, promised call backs are not received, customer service is uninformed on services and plans available. Hours (seriously) on the phone - how many times have I been told "our computer is slow today." People manning the phones are generally friendly. I can't imagine the abuse these poor front line people must be receiving. How can they still be in business and have a contract for this area..... Money is changing hands somewhere (not in public view) ...unbelievable! Comcast save us!!

I had a drop connection issue with Frontier for 30 days. The technicians said the problem was remote at the transfer station. I gave them 30 days to correct the problem but they failed. I had to cancel my service after 10 years with Frontier because of drop connections. They don't have the expertise locally to resolve technical issues that beyond basic installation.

The Service is AWFUL, internet been down for 4 days and will not credit my bill

2 stars for a few reasons. Half the people I have spoken to on the online chat were nice and helpful where the other half read my first message for the chat and then pushed me to bot responses. After an hour I was connected to one of the "supervisors" who did the exact same thing read a message and stopped responding. Before canceling my service I had gotten a message about the technicians coming back out to my home on or before 4/6/23 to bury my line which was great to know so I didn't have this ugly cord stretched across my entire backyard. It was never buried UNTIL YESTERDAY! Not to mention my entire yard looks like a tornado went through it. So I had canceled my service on the 17th of last month and it took them this long to bury a line that I had unhooked from my house? I'm just kind of lost as to why they even came back. Service is an absolute 1 out of 10, slow speeds unbelievably painful to deal with nobody wants to pay 80$ for a 12mb download speed Phone customer service is garbage. Nobody can answer questions and if you ask for a supervisor you won't get one. Chat service online 5 out of 10. Maybe you'll get someone who actually wants to help or has the patience to deal with you. I will say the day I canceled I was on the phone with one service technician for a little over an hour who was unbelievably helpful and suggested using starlink to get remotely better service compared to the service frontier was giving.

0/10 do not recommend. This company is by far the worst. No service for 3 weeks and 2 technicians later, still nothing!