2/5 Jesper A. 3 years ago on Google
We
do
not
recommend
anyone
to
book
their
stay
at
Berns
Historical
Boutique
Hotel.
This
is
why.
We
booked
our
stay
with
the
intention
to
celebrate
a
birthday.
The
booking
was
named
“Spacious
Superior
with
1h
Private
SPA”
and
included
a
room
with
view
towards
the
inner
garden,
combined
shower
and
bath
tub
as
well
as
1
hr
spa
which
made
up
most
of
the
price.
Upon
arrival
we
were
told
that
the
spa
was
full
and
that
we
had
been
“given
the
opportunity”
to
book
the
spa
beforehand,
apparently
an
e-mail
had
been
sent
out
about
this.
However,
no
e-mail
whatsoever
was
shared
with
us
and
we
were
explained
that
there
had
been
a
technical
mistake
by
a
3rd
party.
Next,
the
room
was
located
toward
a
wall
so
we
were
definitely
not
looking
at
the
inner
garden.
On
top
of
that
our
room
only
had
a
shower.
After
complaining
for
a
while
and
by
ending
up
having
to
show
the
front
desk
officer
what
was
included
in
our
booking,
she
finally
agreed
to
give
us
a
room
with
a
bath
tub.
The
room
was
very
spacious,
indeed,
but
that
was
not
something
we
requested.
Only
to
get
a
bath
tub,
better
view
and
our
1
hr
spa.
We
got
the
bath
tub
and
some
extra
non-demanded
space,
but
same
view
and
no
spa.
Upon
checking
out
I
asked
for
compensation
due
to
the
fact
that
the
actual
stay
didn’t
meet
what
was
expected
from
our
booking.
The
front
desk
officer,
among
other
absurd
arguments,
then
replied
that
“You
should
see
it
from
my
perspective”
and
“My
manager
will
not
be
happy
about
me
upgrading
you
to
that
spacious
room”.
Irrelevant.
The
front
desk
officer
sure
did
her
best
to
switch
our
room
to
one
with
at
least
a
bath
tub
and
arranged
for
a
restaurant
table,
we
were
thankful
for
that
but
unfortunately
we
didn’t
get
what
we
booked.
The
“Spacious
Superior
with
1
h
SPA”
was
at
the
end
of
the
dag
a
hotel
stay,
nothing
less
nothing
more,
no
compensation
given
and
sadly
unfair
treatment.