1/5 David S. 7 months ago on Google
Beware
of
scam!
My
husband
and
I
stayed
at
this
hotel
during
our
vacation
in
Stockholm.
While
there,
we
had
a
lovely
time.
The
room
was
nice,
the
service
solid,
the
breakfast
wonderful,
and
the
staff
helpful.
Upon
checkout,
I
was
told
an
invoice
would
be
emailed
to
me.
While
I
never
received
the
full
bill,
we
discovered
that
we
were
overcharged
by
$100.
After
being
told
by
several
different
front
desk
people
via
email
that
we
were
incorrect,
we
communicated
that
we
would
be
opening
up
a
claim
through
our
credit
card.
Then,
we
were
suddenly
told
by
different
front
desk
staff
that
they
had
found
the
error
and
would
refund
us
if
we
could
email
our
credit
card
information.
Of
course,
we
refused
to
do
this
at
first.
I
gave
them
my
cell
phone
number
to
call
me
for
the
information.
They
never
called,
though
they
said
they
tried
several
times.
After
several
more
emails
back
and
forth
with
multiple
people
-
all
with
more
than
24
hours
in
between
responses
-
we
were
fed
up
with
this
and
decided
to
cave
in:
we
emailed
our
credit
card
information.
Big
mistake.
Yes,
we
were
refunded
the
$100
we
were
owed,
but
within
two
days
of
our
email,
we
also
received
a
fraudulent
charge
on
our
credit
card
of
almost
$1,200.
It’s
impossible
to
call
this
a
coincidence.
It
was
foolish
of
us
to
be
so
trusting.
You
would
think
that
a
5-star
hotel
would
have
the
class
not
to
pull
such
vulgar
trick,
but
apparently
that
is
not
the
case.
They
have
some
rather
unsavory
characters
working
for
them.
Here
are
the
names
of
the
front
desk
staff
we
corresponded
with
via
email:
Adam,
Sophia,
Lea,
Filip,
and
Victoria.
Whether
one
of
them
took
our
credit
card
information
or
shared
it
with
someone
else,
we
do
not
know.
We
found
it
impossible
to
get
a
hold
of
anyone
at
the
hotel
more
senior
than
front
desk
staff.
If
you
read
more
reviews,
you
will
find
that
others
have
similarly
been
over
charged.
In
short,
despite
the
good
stay
we
had
at
the
hotel,
we
most
certainly
would
not
recommend
it
to
anyone.
Any
positive
experiences
we
had
have
been
wiped
away,
along
with
(thankfully)
the
fraudulent
charges
in
our
credit
card.