1/5 Oscar V. 1 year ago on Google
Avoid
this
hotel
at
any
cost!
If
there
was
a
grade
lower
than
1
star
I
would
give
it
to
this.
Me
and
my
wife
regrettably
booked
19
nights
for
over
17000
SEK
here
for
her
dad
coming
from
Iran.
He
was
told
by
the
embassy
to
book
an
hotel
prior
to
getting
his
VISA
but
unfortunately,
his
application
was
later
rejected
and
we
directly
contacted
the
hotel
trying
to
unbook
our
room.
To
our
great
shock
and
horror
this
hotel
did
not
allow
us
to
cancel
our
booking
because
it
was
closer
than
14
days
to
the
check-in
date
(we
mailed
13
days
before).
The
most
horrible
unbooking
policy
I
have
ever
experienced
and
I
have
travelled
a
lot
in
the
world
as
a
part
of
my
profession.
The
personel
and
manager
I
communicated
were
completely
cold
and
inconsiderate
to
our
situation,
and
they
rejected
all
our
offers
for
our
unbooking,
like
even
getting
only
25%
back
or
rebooking
the
same
stay
at
a
later
time.
So
now
we
stand
here
literally
scammed
on
over
17000
SEK!
In
our
communication
they
were
unbelievably
rude
and
unprofessional.
They
even
admitted
that
they
dont
even
allow
unbookingfor
people
getting
sick
prior
to
check
in.
In
these
COVID-19
times,
this
is
not
only
incredibly
scary
but
also
completely
unacceptable
from
a
moral
standpoint.
Please
do
yourself
a
favor
and
don't
risk
your
future
stay
by
booking
your
stay
at
this
hotel.
There
are
many
more
hotels
in
Stockholm
with
much
more
reasonable
unbooking
policies.
This
one
is
borderline
scam!