Espresso House Concert Hall image

Espresso House Concert Hall

Cafe Coffee shop Coffee store Coffee stand Tea and coffee merchant

😐 The service was not the best. She was not helpful and barely paying attention to us. The food was burnt People often mention coffee, service, order, nice, staff, time, toilet, told, great, good,


Address

Kungsgatan 43, 111 56 Stockholm, Sweden

Website

espressohouse.com

Contact

+46 76 521 92 70

Price rating

$$ $$

Rating on Google Maps

3.90 (1.1K reviews)

Open on Google Maps

Working Hours

  • Monday: 7 AM to 10 PM
  • Tuesday: 7 AM to 10 PM
  • Wednesday: 7 AM to 10 PM
  • Thursday: 7 AM to 10 PM
  • Friday: 7 AM to 11 PM
  • Saturday: 8 AM to 11 PM
  • Sunday: 9 AM to 10 PM

Featured Reviews


Frequently mentioned in reviews: coffee (13) service (12) order (12) nice (10) staff (8) time (7) toilet (7) told (6) great (6) good (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 2/5 Facundo S. 4 months ago on Google • 23 reviews
    Remove the dishes please, they can be there for hours and no one will pick them up. Add cleaning staff!
    1 person found this review helpful 👍

  • 3/5 Cecilia B. 3 months ago on Google • 5 reviews New
    The service was not the best. She was not helpful and barely paying attention to us. The food was burnt
    1 person found this review helpful 👍

  • 1/5 Zeyad S. 1 year ago on Google
    Yesterday before the cafe close time, I went to toilet, it seems that there was someone there and I waited outside, at exactly 9:00 the waiter came and asked me to leave because they are closing, I told him I'm already going but need to go super quickly to the toilet, he/she insisted not to allow me and refused to give me the code to the toilet. It was really a bad situation and I felt like I would never go to this cafe again because the rude people they hire
    1 person found this review helpful 👍

  • 4/5 Lee Vining (. 1 year ago on Google
    Fun coffee shop with a great vibe. There is ample seating and the restrooms are fairly clean considering how busy they are. Every time we stopped they had English speaking associates to help. If you’re looking for pretty good coffee and a light bite, this is a great stop.
    1 person found this review helpful 👍

  • 3/5 Jad N. 2 years ago on Google
    I am at the moment at Espresso House, I entered needing the Toilet before I order. A very unpleasant girl told me you need to order first, and i told her I will order, but I need the toilet first there is a line to wait in. Her answer was Sorry! I went and stayed in line and after I order and this really nice guy apologized for what happened because he overheard, i asked him specifically not to start the order before i come back from the toilet. He assured me that. When I came back, that same girl have already prepared my late that the foam went low and her colleague questioned me if i took my order or trying to fool them. I READ her tag to put her name on this feedback, all I read was shift leader. Well to you I say, you are the worst and I would really appreciate teaching her how to smile or how a real service happen. I do not understand these terrible incidents putting a customer in front of others in such situations, learn how to read a person, how they dress what brand they have, before assuming that they are tricking you for anything. I have never disappointed being here as much as I am today. You shift leader are the worst person in service ever!
    1 person found this review helpful 👍

  • 3/5 PW “369 p.w. 2. 3 years ago on Google
    Nice cafe average service. Overall, I do believe that the staff on site are really trying their best and that they truly want the customer to leave having had a pleasant experience whilst they were doing their job. So for that I'm grateful and I wished them a great day before I left.
    1 person found this review helpful 👍

  • 3/5 Robert I. 1 year ago on Google • 989 reviews
    A quite large Espresso House in the middle of the city, with the same offering as other shops in the chain. Really good location. The downside is that it’s a bit like being in a cave. It does give the place a somewhat special feel and you might like it. I, however, prefer an airier place.

  • 5/5 Vassilis S. 6 years ago on Google • 939 reviews
    The best place to enjoy your fika drinking your coffee and eating a cinamon roll.!! I was on Stockholm for three months and it was my place to relax. To meditate. To clean my mind and try nice tastes of Sweden. Don't forget to try a white Muffin and cinnamon rolls. The atmosphere is warm and the staff so kind. Highly recommended ! In comparison with other coffees around, for sure it is the cheapest one!

  • 5/5 Fredrik 4 years ago on Google • 118 reviews
    One of (if not THE} nicest Espresso house shops I've been to. Very quick and nice service and a really nice environment to sit in. And I really enjoyed the gingerbread latte (seasonal). 👍

  • 5/5 Food And T. 3 weeks ago on Google • 118 reviews New
    One of the best espresso house in town in terms of location and interior layout. It’s really close to the hotorget metro, walking distance from the Sergelstorg, and in the same building as the konser Huset. It’s spacious so it can easily host a big group of friends. Food and drinks are standard espresso house.

  • 3/5 Rafał G. 7 months ago on Google • 90 reviews
    I can't understand why so many local people visit this coffee house (I mean entire network) every day. After few days in Stockholm I've decided to check this big brand and comparing to many small coffee houses I've visited so far in Stockholm it's poor. The worst and most expensive (although not a big difference in price) coffe I ever drink in Sweden. Staff is nice and friendly.

  • 4/5 Genevieve F. 3 years ago on Google • 68 reviews
    My fave croissant with cheese and turkey is heated enough that it didn't affect the consistency of the fresh veggies in it. The guy who took my order just forgot to not put whipped cream on my salted caramel latte thus the four stars. Though, I didn't ask him to give me another one coz I am already hungry and eager to have my breakfast. The place is clean and surprisingly not crowded. I noticed also several payment gadgets and scanners in front of the register area which made the payment smoother. I also had a pregnant bird visitor which made my visit even more nicer.

  • 5/5 Tachakorn S. 3 months ago on Google • 64 reviews New
    Located in a very good location and quite big. The staff were very nice and friendly.

  • 5/5 Abhinav P. 1 month ago on Google • 54 reviews New
    Good place to grab a quick cup of coffee ☕ and snack 😋 with friends, family or colleagues 😊

  • 1/5 Daniel J. 4 months ago on Google • 38 reviews
    Atrocious experience. Ordering was nice and quick, but then waiting for the coffee to be prepared took about 20 minutes. The sandwiches we ordered were cold by that time. The employee who made our drinks seemed amateurish and I think they forgot our order. Although, the displays on the wall that were supposed to display the menu didn't work, due to a power outage yesterday, so we weren't given that much choice in what go order since we don't remember the more exotic things they have at Espresso House. Strange that they hadn't been able to restart the displays since then. The coffee was served in plastic cups, even though we told we were going to sit in the cafeteria. Apparently they were out of ceramic cups. We also asked for extra hot coffee, and they confirmed they would make it extra hot. But it turned out to be only lukewarm. The available tables were uncleaned and filled with dishes from previous guests. That's where all the ceramic cups had gone, I suppose. Our table also looked kinda disgusting with splashes of some weird liquid on the table and one of the chairs. The toilet didn't have any soup or hand sanitizer. So we had to ask for it at the counter. Hand sanitizers they didn't have at all, but soup they were able to refill. Very bad experience. Not worth the price at all.

  • 4/5 Eda �. 3 months ago on Google • 35 reviews New
    Wie überall in Stockholm war’s hier natürlich für deutsche Verhältnisse auch teurer. Alles aber noch im Rahmen. Bagels waren sehr lecker, aber den Eiscafé würde ich nicht unbedingt weiterempfehlen. Man kann hier sehr gemütlich und schön sitzen.

  • 2/5 Selim A. 1 year ago on Google
    Great interior, bad service and coffee. I usually like EH in general but the coffee was cold, stuff does not care the line. We were ignored twice. I have an impression that they don't care so much since they are in the center.

  • 2/5 AJ Z. 6 months ago on Google
    Coffee ok. Slow service (staff was busy). Big place wirh lot of tables and only one messy unisex toilet with long queue...

  • 1/5 Guillermo G. 7 months ago on Google
    Tables are not clean, bathrooms not cleaned at all. Slow and really bad service (rude and inefficient). And also beverages tasted horrible seems like people preparing them did not pay much attention to what they were doing

  • 5/5 Gar T. 1 year ago on Google
    Cozy, best place to chillax (chill+relax). One small thing to improve, start using "beeper calling system" instead of shouting different coffee names and muffins, it get annoying. People having zoom-meeting, casual talking, concentrate on study and so on :)

  • 1/5 Deep V. 1 year ago on Google
    Extremely bad service, we ordered a Vegan hot chocolate, but all the cocoa ended up in a big unmixed chunk in the bottom which made half the cup undrinkable. When we told them about it they were extremely unprofessional and didn't care or provide any help whatsoever. The service was also very slow, had to remind them what I ordered because they forgot I did. They also wasted plastic lids on the cups even though we didn't want any, worst service ever, wanted my money back but they refused. Amateur staff. Also needs to be more vegan friendly.

  • 1/5 Mo Andjedani (. 1 year ago on Google
    This is totally unacceptable and unsanitary. They have two bathrooms one of them was out of order for a long time and the other one was super dirty. Now both are out of order! I will never go to any of espresso house branches again because this is a red flag o me which is a sign of poor management and not caring about hygiene and not caring about customers.

  • 3/5 Valeria K. 1 year ago on Google
    Nice place with tasty coffee and desserts. But be attentive and watch your stuff as there are guys who like stealing things. And this place is their favourite one. They approach you distracting you from your possessions and after their job done they disappear. Police told that we were not the first ones who reported about the crime. So be aware.

  • 5/5 Nasser N. 1 year ago on Google
    Good service, chocolate muffin was delicious and oat latte was on spot

  • 5/5 Ellen K. 2 years ago on Google
    ✅ Free wifi ✅ Charging points ✅ Sandwiches & Cakes ✅ Free water stations ✅ Average pricing Love to go back 😊

  • 5/5 Kitty S. 2 years ago on Google
    Great place to study or work. Especially since it's open until 9. Very friendly staff. Comfortable and homely.

  • 5/5 Hubert C. 2 years ago on Google
    Expresso huse is a good coffe house with a great coffe is nice place to have a good talking, reading or even work cause all the time feels like a placeful place, you can take one of the swedies brod and have a great fika time 😊!

  • 4/5 Arvind K. 2 years ago on Google
    fairly huge cafe with lots of beverage/snack options. friendly baristas. dropped one star because the tables need a deep clean.

  • 2/5 Linda E. 2 years ago on Google
    Rude staff. Got ignored twice. I went to order, she looks at me blankly and then chats with her colleagues. Then finally acknowledges me again just to once again ignore me. Third times the charm atleast.

  • 2/5 Elton D. 6 years ago on Google
    You can enter from two side to this place..if you have a pram or on a wheel chair please enter from the road side entrance. This place is very loud and and crowded. If you want to use the Toilet please keep the bill as there is a code for the Toilet door.

  • 5/5 James S. 4 years ago on Google
    This is great place to meet, study, fika,... the atmosphere is top notch!

  • 2/5 Nicolina L. 2 years ago on Google
    Most of stuff are very nice, and usually good atmosphere, but all the tables are available, and small tables are so close to each other, which makes it not very corona-safe too crowded in the evenings. At the same time at the big tables people are not allowed to sit more than four. When people are informed about it and asked not to sit together it may be done not in a very nice manner.

  • 4/5 Silviu C. 2 years ago on Google
    Great cafe with a lot of seats. The internet can get a bit dodgy during rush hour tho


Call +46 76 521 92 70 Open on Google Maps

Amenities


  • Offerings
    • ✓️ Coffee
  • Accessibility
    • ✓️ Wheelchair accessible seating
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible restroom
    • ✗ Wheelchair accessible parking lot
  • Dining options
    • ✓️ Lunch
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Breakfast
  • Service options
    • ✓️ Dine-in
    • ✓️ Takeout

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