Featured Reviews


Frequently mentioned in reviews: return (7) service (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Pallopoika 3 years ago on Google ‱ 180 reviews
    Getting better? Yes. Came back after a few years, and now im good with delivery speed and customer service, and price of Diesel jacket was best seen around.
    5 people found this review helpful 👍

  • 5/5 Dennis M. 4 years ago on Google
    I love it.
    3 people found this review helpful 👍

  • 1/5 Woroud F. 3 years ago on Google
    (Translated by Google) Bought an expensive jacket that fell apart on both sides from the sleep. Got the answer that it is a wear fault, right there in both places and the rest of the jacket looks like new. (Original) Köpte en dyr jacka som gick paj pÄ bÄda sidorna utav sömnen. Fick till svar att det Àr slitage fel, just dÀr pÄ bÄda stÀllen och resten utav jackan ser ut som ny.
    2 people found this review helpful 👍

  • 1/5 Nikolai 1 year ago on Google ‱ 99 reviews
    Uses UPS which is a horrible user experience compared to DHL, missing last delivery date, missing delivery notifications..

  • 1/5 Carl 1 year ago on Google
    (Translated by Google) DISASTROUSLY BAD COMPANY! Bought a pair of handmade Italian shoes for almost SEK 3,000. These shoes broke after the first use which consisted of a 2km walk. Zoovillage denied my complaint and claims that this is wear and tear and not a factory defect. (Original) KATASTROFALT DÅLIGT FÖRETAG! Köpte ett par handgjorda italienska skor för nĂ€stan 3000kr. Dessa skor gick sönder efter första anvĂ€ndningen som bestod av en 2 km promenad. Zoovillage nekade min reklamation och pĂ„stĂ„r att detta Ă€r slitage och inte fabriksfel.
    1 person found this review helpful 👍

  • 1/5 Wanda C. 1 year ago on Google
    (Translated by Google) worst I've been through. ordered a pair of shoes from there months ago and have not received them. how do you sue this sick disturbed company? (Original) sÀmsta jag varit med om. bestÀllde ett par skor dÀrifrÄn för mÄnader sedan och har ej fÄtt de. hur stÀmmer man det hÀr sjukt störda företaget?
    1 person found this review helpful 👍

  • 1/5 Rebecca E. 1 year ago on Google
    (Translated by Google) 🚹 đŸ’„ WARNING!!!! đŸ’„ ⚠ EXTREMELY BAD!! Want to warn EVERYONE to buy from this scam company! Ordered a jacket which was delivered quickly BUT it was too big so I returned it the same day it arrived... This was weeks ago and I still haven't gotten my money back! I have contacted them several times but have received no response whatsoever!? 😡😡😡 CATASTROPHIC ENOUGH UNFORTUNATELY IT SEEMS I'M NOT THE ONLY ONE WHO HAS BEEN AFFECTED
 Tip: NEVER EVER BUY ANYTHING FROM THIS COMPANY!!!!!!!!!! (Original) 🚹 đŸ’„ VARNING!!!! đŸ’„ ⚠ EXTREMT DÅLIGT!! Vill varna ALLA för att handla utav detta bluff-företag! BestĂ€llde en jacka som visserligen levererades snabbt MEN den var för stor sĂ„ jag gjorde en retur pĂ„ den samma dag den kom
 Detta var för flera veckor sedan och jag har fortfarande inte fĂ„tt tillbaka mina pengar! Har kontaktat dom flertalet gĂ„nger men fĂ„r ingen som helst Ă„terkoppling!? 😡😡😡 KATASTROFALT NOG SÅ VERKAR JAG TYVÄRR INTE VARA DEN ENDA SOM BLIVIT DRABBAD
 Tips: HANDLA ALDRIG NÅGONSIN NÅGOT FRÅN DETTA FÖRETAG!!!!!!!!!!
    1 person found this review helpful 👍

  • 1/5 Floris D. 3 months ago on Google ‱ 14 reviews New
    They don’t include return details even though they say it should be there. Impossible to return

  • 1/5 Oleg A. 8 months ago on Google ‱ 13 reviews
    It's a quest to return an item. Customer experience is rather bad.

  • 1/5 Ramune J. 5 months ago on Google ‱ 9 reviews
    I buy a coat and it was to small. I wanna sent the order back, but when i fill the form I dont get any shipping sheet. I write them so much times, and dont get answer, the phone also doesnt work!!!! I should do go on vacation, and your return term is 14 days! Absolutly bad company!

  • 1/5 Smith 3 years ago on Google ‱ 7 reviews
    They make you pay 6e for your order

  • 2/5 katariina h. 8 months ago on Google ‱ 4 reviews
    Bring delivery just appeared on the door without any notice or info the package was there. The returns also work NOTHING like in the instructions and Finnish translation is severely lacking when there are actual steps the customer needs to follow. Still no idea if I'm going to get my item returned or not. Rated two stars because the actual products are always fine.

  • 5/5 AndrĂ© L. 2 years ago on Google
    (Translated by Google) I have absolutely nothing to complain about. Ordered two GANT shirts on a Sunday. They arrived at my agent the following Tuesday. Had to, unfortunately, change the size. Return and refund went without problems. As quickly as the first purchase, purchase number two (with the right size) was at my house. (Original) Jag har absolut inget att klaga om. BestÀllde tvÄ GANT-tröjor pÄ en söndag. De var framme hos mitt ombud pÄ tisdagen efter. Behövde, tyvÀrr, byta storlek. Retur och Äterbetalning gick utan problem med. Lika fort som första köpet var köp nummer tvÄ (med rÀtt storlek) hemma hos mig.

  • 1/5 Jere R. 1 year ago on Google
    Terrible customer service

  • 1/5 Wa “KMK” K. 2 years ago on Google
    i think a good service should be a full good service, on their website, it's only fri frakt when buying and they should show it there as well that you pay for the return, no one goes on a website to buy something and also check if their return is free or paid. they have a good service delivering but when you want to return, that's where the problem start. Never buy from zoovillage again!!!

  • 1/5 Umar 3 years ago on Google ‱ 2 reviews
    They are simply cheater. Don’t trust them.
    1 person found this review helpful 👍

  • 1/5 Per-Inge F. 3 years ago on Google ‱ 1 review
    Hello! I have only ordered one from you, it was a jacket I never got due to inventory problem? Sad

  • 1/5 Elina T. 3 months ago on Google ‱ 1 review New
    Ordered a pair of shoes and the zipper broke before the first use. I have sent 5-10 messages to customer service and I haven't received any information how to get a replacement or my money back. No answers at all. Never use this shop.


Call +46 8 91 00 70 Open on Google Maps

Amenities


  • Payments
    • ✓ Debit cards
    • ✓ Credit cards
    • ✓ NFC mobile payments
  • Service options
    • ✓ Delivery
    • ✓ In-store shopping

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