This surgery is known as No-Hope locally and it's not difficult to see why. Rang up for an appt-kept on hold for 30mins. Phone engaged for 30mins straight away from 8am when it opens. Not sure how that's possible. Convinced they take the phone off the hook as soon as it hits 8! Finally get through and receptionist asks in detail what's wrong so I explain a nasty chest infection and with my asthma I need antibiotics-this happens often so I know when I need treatment. Told only one doctor in, waiting for practise manager to get more locums in and to go to Chase Farm URGENT CARE!!!! Urgent Care for a chest infection???? Trying to get an appointment for my daughter for the last two weeks too and nothing!!!!They can't keep doctors at this surgery and surprised they have any patients left. The two female doctors are incredible but from what I have been told have now left. What a shame!Someone needs to get involved and sort this surgery out. The community deserve proper medical assitance.

The receptionist tell you different things on different days. I’m forever being fobbed off. Told I need to email, then why have you emailed you need an appointment. I’ve been trying to get documents for work for three weeks now and no one is being helpful. At one point I was even told they were booking appointments and to go to a&e, when it’s not serious enough to go to a&e and waste their time. Used to be a good surgery but really going downhill very quickly.

The reception staff think they own the place then talk to you like your a kid . Prescriptions are not done in time . Every week I have to phone up and chase them up and sometimes have to go to the pharmacy 2 times when I’m and I’m a very ill man and have to get cabs back and forth to the pharmacy. Then they talk to you like your in the wrong and talk as if you don’t know what you talking about . I never receive emails and always have to chase them up for scripts to be signed and sent off . Time after time the script is not there when I attend the pharmacy on a Thursday . You would think they would send it on a Wednesday so it’s there for the Thursday . Sometimes I don’t get my meds till 4pm and I am to take it first thing in the morning as I can’t function properly without them . This doctors needs a shake up and a wake up call .

This surgery is a joke My pregnant partner who is type 1 diabetic had to fight for 3 days to get meds and the receptionist called Danielle promised she had helped to get the prescription and she had LIED!... she blatwbtky has nothing but air between her ears... the other receptionists cut calls off on purpose, they shift blame between each other... the surgery as a whole have no time for patients. Disgusting treatment of people... needs shutting down

I used to be a patient here before attending university, came back and have been trying to re-register. Filled my form out online and then rang them to see what I can do about bringing in my ID. I work a 12hr a day job that's 2 and a half hours away and taking the time off isn't easy. So I spoke to them to see if there was any leeway or other ways I could show my ID and I had a very rude receptionist tell me there was nothing that could be done even once I had explained my situation. She then told me I would be fine to come in first thing Monday morning (today) to show my ID. I booked the time off work, came to the surgery for just after 8 and another receptionist said they can't see me until 11am and that they won't see me! I explained my situation but they repeatedly said no, as they are too busy manning the phones. And I have tried ringing to make sure it is okay for me to come in at 11 today but they have repeatedly turned their phones off so I cannot get through. I managed to finally get through to the automated part of the call (finally! the phones were back on!!) and while being put on hold, the call disconnected and they had turned them back off! This surgery makes it so difficult for working people to be able to access medical care. If there is no other options for registering than face to face contact, I can't imagine it is any easier for those with disabilities or those who are vulnerable especially while still in a pandemic!!! If you can get passports and other forms of ID without face to face contact, surely there can be an online, more accessible way to complete the registration process!!

We were yesterday with a half-conscious child with a very high temperature. Of course the doctor couldn't see my son. I have not encountered anything like this in my life. this is the worst GP I've ever seen in my life. Could not get through to disrupt the appointment. They never have free appointments but whenever you go it's always empty. I am shocked at how you can refuse to help a 5-year-old child. I don't think this place has anything to do with doctors. Very bad service. also very lazy womens at the reception.

The worst gp we have ever come across they should be shut down. We can never get an appointment even after waiting up to two hours on the phone it’s unbelievable. They just don’t pick up your calls or leave you on hold for hours. Literally appalling.

Worst surgery I have been in my life . Been calling almost everyday for appointment 8am and it will take me almost 30 minutes to answered. When they answer I am always been told there is no appointment . Receptionist are not compassionate and don't care about the health of patients. I wish I could get another surgery if it is possible

Been with this surgery for many years for the first few years the surgery was good because of the doctors, however they kept changing their doctors and the quality of the service and surgery has become very very bad. I get a blood test done they don’t remind me about my results. If i get a scan done in hospital they tell me my GP will get in contact they never do, and when I go into the surgery to ask for my results they say we don’t have an idea about this scan or test go back to the hospital. It is very visible by the stars on this GP how unhelpful they are.

Common sense lacks at this surgery. Explained to receptionist I want a referral for a x-ray as my husband thinks he has a kidney stone. No you have a make an appointment, ok make me one, no you have to ring back tomorrow. With so few appointments available why waste the doctors time, when he will send him for one. Last time he had a kidney stone he was in hospital for a couple days so its a pain he recognised. Doctors always say patients know their bodies,

I can share with you that my experience in this gp is quite unpleasant. The attention from the receptionists is terrible, bad attention from them. Once I was there alone, a receptionist treated me kindly, the rest of the receptions have treated my husband and me in a rude way. To make an appointment or request they tell us that we do it online. . I'm looking for a way to do it through that medium, but it's impossible for me, I can't do it. In order for my brothers to have a medical appointment there, a friend of my mother with great courage insisted on several calls there so that my brother can be seen. It is unfortunate to see this. I can understand that due to COVID, the situation may be affected in general, even if they give you an appoiment, but many parents, children, the elderly or the disabled all need an appointment with the doctor at some point. If a specialist is required where we first go to the doctor so that from there they assign you or send you to a special place to be checked. I am very sorry to say this. I do not blame the receptionists for this way of writing what I think but I think that at least a kind treatment with a patient is not bad.

My partner has been hospitalised twice because this gp is incapable and refuse meds prescriptions from hospital to the patient my partner has now gone down hill this surgery needs to be closed down and I'm taking it personally 4 months have passed since my last review no change still ignoring patent needs and hospital prescription's

Stanhope surgery, your are putting patient at great risk, Everytime time I call, you say there is no doctor and you make appointment with the nurse instead of a doctor, but the nurse can't even diagnose anything and there is no covid precautions at all, nurse examines the patient without even covering bed, not sure if they studied medical school in the UK because it doesn't meet the standards in the UK,, they don't even understand the basics, there is lot to be said ,

WORST GP PRACTICE EVER! PLEASE DON’T GO HERE! If there is 0 stars I would give 0. The worst gp you can ever go to. They don’t care about you or neither your health problems. They don’t bother picking up the phones or even replying to their emails! I remember a time when I called nearly more than 100x and still couldn’t book myself in for an appointment and my mum who i care for! I’ve argued with receptionists face to face as I couldn’t reach to them and still no appointments! Tells me to call first thing in the morning and when i do yet they take very very long to answer and when they do they say they have no appointments and to call again the next day!!! Cant even prebook appointments can you imagine. The whole surgery needs improvement! Ridiculous how so many people are going through the same thing!! If this carries on i might need to start a petition to get this looked into. So please do yourself a favour and look into changing or signing up to another GP which i have done so already for myself and my mum.

The agency or person who runs the Google listing was kind to give cliche reply asap asking to email them when I gave 1 star. However, I wonder how I can discuss the care which the Gp never gave. I write this for others who are looking to register here - avoid it. They don't have enough drs (told by receptionist) and no drs on Wednesdays. Line busy until 10am and they never have any appts. Without listening to the issues they always suggests to go to urgent care. Also no priority for children under 1, which is against nhs policy. All other GPs atleast provide that. As well as this they have never got 111 's notes, when 111 sent immediately after a call. This has happened 3 times already to me. And when 111 request it, the Doctor never returns the call anyway, mainly because of the above, according to the receptionist. My baby who is now 19 weeks was never been seen since 6 weeks appt (even following 111 asking the gp to do so) and there is no Consideration for his health conditions or reviews despite serious concerns raised by health visitors, a&e and 111. An urgent physio referral was not seen by the reception and I had to give the date when I spoke to their physiotherapist and make them check their systems several times for them to find it. This has happened twice and they didn't know what the referral was about and where it was sent to. Receptionist had also booked jabs for my child on the wrong weeks, and once after the Nurse's working time, which made us go all the way there to be told differently. These are just some of my experiences. The only good things in this centre are one senior receptionist who is kind and helpful, a nurse who is absolute star and good, and one of the pharmacists and physio therapist who sounds experienced. You will need to flip a coin and try luck to get these professionals. Avoid like the plague if you want treatment and not just an address for health records.

Unbeknownst to me i dropped my debit card at the front of the surgery after having my physio appointment. For an hour the lovely Zena relentlessly called me on my phone to alert me to what had happened. Eventually we spoke and Zena very kindly waited for me to come and pick up my debit card, long after the surgery had closed. I am so grateful to her for doing such a kind and honest act Zena also said that if she had not got through to me she would have taken my card to the relevant bank for safe keeping. My faith has been restored in human kindness. Also a big thank you to the young lady who firstly found my card and to Zena for making sure it was returned to me. Thank you Stanhope surgery

Do not go to this sham of a surgery. Ive tried leaving 2 years ago and they still haven't released my records. Reception is discusting. Phone lines are ridiculous. I need help, tried cslling at half 8am at 5pm still cant get through. AVOID THIS PLACE LIKE THE PLAQUE. it'll be better to get the plaque. Its less painful. DO NOT JOIN DO NOT JOIN DO NOT JOIN DO NOT JOIN DO NOT JOIN DO NOT JOIN DO NOT JOIN DO NOT JOIN DO NOT JOIN DO NOT JOINDO NOT JOIN DO NOT JOIN DO NOT JOIN DO NOT JOIN DO NOT JOIN DO NOT JOIN DO NOT JOIN DO NOT JOIN DO NOT JOIN DO NOT JOIN

Wish I could give 0 stars. Absolutely useless gp surgery prescriptions go missing the practice manager is a joke about as much use as a chocolate tea pot and reception staff are just as useless always blaming computers for the issue UPDATE WENT IN TODAY 30/10 STILL 0 STARS SAME ISSUE AS LAST TIME AND TIME BEFORE SHAME YOU CANT JUST GET INTO A NEW GP PRACTICE EASILY OR I WOULD CHANGE DOCTORS

One of the worst GP's I have ever had. They are so disinterested, you have to request prescriptions multiple times to receive it even if it is a repeat prescription. Avoid completely

Absolutely disgusting behaviour from the reception team that will hang up on you when you’re trying to raise queries and relevant concerns. This doctors surgery is absolutely appalling and you can only blame so much on the covid crisis. It doesn’t matter what time or day you call the hold times will always be 30 minutes+, and there is somehow never a prescribing doctor in. They need to sort out their staffing and while today they were closed for staff training, they clearly need to do more as there is a complete lack of compassion and attitude problem from the reception team.

My daughter was seen by nurse, my daughter got big polyps in both side of her nose, it almost closed her airways, the nurse said there is nothing she can do, she said " can only can refer her to ENT", she didn't even prescribe her any spray

I have COPD and am very sick the doctors have been told that waiting for treatment can literally lead to me dieing yet I am constantly denied appointments for routine need medications and have been hospitalised 3times since August of 21 due to not being able to get either an appointment or antibiotics 3times I've had serious attacks due to untreated infections surgery simply either isn't capable or can't be bothered to treat serious health concerns correctly or effectively in line with medical laws,I would say if you life or the life of your loved ones at important to you please stay well away from this over run surgery

After seeing a different physio twice I was told there's not much more theh can really offer me to help with my ongoing stomach/groin pains. I am still waiting for the physio exercises that were meant to be sent to me 1.5 months ago. Luckily I have good memory!

I have tried to phone with BP but no one answers the phone. I tried to email but the email address given below does not accept emails. We have been told to minimise visits to the surgery. What am i supposed to do? Please do not give me a useless email address. George 13/5/57 Tony the practice manager called me after the above review and dealt with my issue. Well done amd thank you G

I comin every month to request sick note, today I done same thing. I recieved wrong form to request it and when I said about it Lady in the window asked why I need that sick note..? I getin in from 8 months, she asked me details regarding my state and it never happened before. I'm confused...

I’ve been trying too call for ages now as I have some really worrying symptoms like blood in urine sometimes, hair loss, dizziness and very quick weight loss but I can’t get an appointment at all it says the same thing every day no urgent appointments left I live right next too the doctors most days it’s empty , when you are worried for your health and can sometimes not get out of bed you need too have a decent doctors too be able too identify the issue good luck with that with this place you will be dead by the time you get an appointment

This Surgery is a scam!! You call at 8:00, wait one hour in a queue and when they get your call they say all the appointments have been booked for the day. My wife once went to them and the place was empty.. The think is this it happens all the time. I have never seen this GP in the past two years for this reason, and have to go private for consultations. I pay about £30K on tax and national insurance a year and I cannot see a GP when I need. What a shame. This surgery should be closed down. The total rating for this GP is 1.6 only because we cannot give 0 ( zero ) stars. This should raise a concern in the NHS and take actions against this GP surgery. Next time when I need to be seen by a GP and I cannot get an appointment as it’s “fully booked for the day” I will spend one week in the car park and record how many patients are coming in, and I will send a report to the government, NHS, GMC and media.

received call from practice..apologies re call..phone system to be uodated.. doctor rang and had phone appointment.. so well done.and lets hope for improvement. m

Phoned today at 8 am got through after hour on phone only to be told yet again no appointments available. Call back tomorrow she said I said what so I can wait another hour. I have not be able to see a doctor for over two years now. All you can speak to is physio no I said as spoke to him already and not very helpful. She then asked if I would tell her my problem maybe she could help I said no your not a doctor. I asked if I could speak to practice manager she came back and said he was busy so I asked if he could phone me. It's now 6.15 and no call. This practice is not what it use to be ,been a patient over 30 years and it's so bad. Why can't you book appointment for next day or after if there are none left the day you ring. But if you go on line you can book. Its discrimination for people who can't or Don't have Internet. Sort it out please so we can book on phone when we call, and not expect to keep calling every day knowing you won't get through for a long time.

Same day appointment with very professional doctor. Not sure if it’s my luck but very happy how it went today. Thank you