I’ve never known a doctor’s like this, whereby you call up at 8 am each day to have to keep trying to get through, to finally get in the phone queue to wait for 45 minutes or longer to get through to reception staff only to be told there are no appointments left before they even ask you what is wrong. They then say to go to the urgent care centre which is all the way in town, or call back next week. The receptionists decide if you get an appointment or not and at times have been quite rude over the phone. Most of the time this past couple of years I’m having to go to A n E or ring 111. The actual doctors are fine when you can eventually get to see one, but even then they are different doctors each time or Locoms. The next available appointment is 5 weeks away. It is causing me so much anxiety to even try to call to get an appointment. Struggling through pain each day and can’t even get to see a GP. This is the worst Doctors I’ve ever known.

Unfortunately this place has become impossible to deal with. You simply cannot get an appointment unless you are stood on the door step at 7:15am. Which I'm assuming most ill people aren't capable of doing, because they are, you know, well ILL! I recently needed two appointments for two poorly children. I was told I was only allowed one appointment per family per day. Wow. It amazes me they think this is convenient OR caring. I've waited on hold for over an hour on another occassion to be told yet again there are no appointments and to go to an Urgent Care Centre. There must be more effecient ways of managing. So disappointing and frustrating. Needless to say I will shortly be moving my entire family away from this practice. Shocking NHS just shocking.

I’m only giving a 1 star review as there’s no option to give a 0 star review! Close to impossible to get an appointment. Even phoning at 8am, you’re stuck in a queue for up to 45 minutes to usually then be told there’s no more appointments and to try again tomorrow at 8am. My symptoms got worse over the weekend and I’m sure I’ve got a chest infection and need antibiotics. Called this morning to be told no appointments, there are appointments available tomorrow but I’ll have to phone back again tomorrow at 8am! (Usual story) Asked why if I called, have obvious symptoms & need an appointment, and they have appointments tomorrow, why they can’t just book me in. Was told the system does not allow it & I should either go to the emergency walk in treatment centre on London road or present at A&E! I questioned again (politely but firmly) why they couldn’t just give me their available appointment tomorrow and the receptionist put the phone down on me! Rang emergency treatment centre and was told there was at least a 3 hour wait and it’s drop in so no appointments and would just have to sit and wait. Told them my symptoms and that I just need a prescription for antibiotics. They advised I ring 111 as I could be assessed over the phone and they may be able to prescribe antibiotics quicker, especially when I was feeling too unwell to travel to the city and wait in a waiting room for hours. Rang 111 who confirmed a likely chest infection and stated as it was a Monday morning and not out of hours the GP has a responsibility to prescribe antibiotics. They advised they would make a referral back to the surgery and I should receive a call back within 2 hours from a prescribing clinician (GP or nurse prescriber). 5 hours later I’d not had a call back from the surgery so I rang to check likely timeframe for call back. Couldn’t get through by phone. Call diverted to Assarts Farm. I was told they had received the referral from 111 but had no capacity to offer me a call back as too busy so I wouldn’t be getting a call and should phone again at 8 am for an appointment. This has happened so many times to family members. By the time you actually get an appointment you’re usually much worse and it takes longer for the antibiotics to take affect, or you struggle and are feeling better by the time you actually get seen. Even with one of our children we’ve been really let down in being able to get access to a vital medical/health service and had to battle the system without the GP’s support to get anywhere. This practice is an absolute waste of space. Telling people to go to A&E when A&E posters state to go to GP if it’s not a life threatening issue! Just passing on responsibility. Useless.

Made a complaint and have not got a response so resorted to this. First off when I was very unwell a few months back I was told that I would have to come down to the surgery half an hour before it opened to "try" and get a GP urgent appointment. This was fine for me because I don't suffer with mobility issues and it was the middle of summer but a poor woman who was next to me in the que had to sit down on the floor because she couldn't stand any longer. As winter is approaching is this going to be the case for people with respiratory issues standing outside in the cold for an appointment? Maybe open the appointments half an hour after you open so that people have somewhere to wait whilst trying. After this occasion I tried to book a routine appointment to discuss flying 3 months post DVT and was told to ring at 8am to get a same day appointment??? This issue isn't a same day emergency appointment issue. I was then told that routine appointments are released but couldn't be told when so is it a case of calling every hour of every day???? I work in a GP practice myself so as you can imagine I can't do this. One time I phoned I was told by the receptionist that she didn't think that my problem was urgent so I wouldn't get a appointment. Every time I phone to speak to the practice manager I get told that she isn't t there and get redirected to poor Rachel who is reception manager. I understand being a receptionist is a very difficult as they don't make the rules they just follow them but belittling people just isnt right. Also phoned today at 18:15 call not answered got to half 6 and phone got put down on me.

Unfortunately this place is unfit to serve the community. Been bad for 3 weeks not got any better I had to beg well pharmacy to give me diabetes medicine and inhalers, lost all my earring in one ear. Best this place can do is call back at 8am in the morning, or go to the walking centre. 8 am is like trying to get though to someone at NASA. The walking center just say you need to call your own GP. Been with this doctors for 38 years worst it’s ever been

I've been a patient since the practice started at Assarts Farm and,over the years, i have watched it grow with the addition of Bilborough Medical Centre and watched it deteriorate as a service provider. Recently I needed an appointment to look at a irregular heartbeat and was given an appointment 5 weeks away.the next appointment for ecg and bloods was 3 weeks away and the review appointment was another 5 to 6 weeks away. So from 1st visit to just establishing what it "might' be,its 13 to 14 weeks.

Giving just one star because it’s need to be given,not worth even that. Was trying to rich them this morning from 08:00am, 1st time waited about 30min by the time I was 4 in que my call been dropped. Called again another 40min of waiting 3rd in que and again my call been dropped. 3 time 20 min of waiting I finally got through to her from reception that all slots been taken and that I need to call them 08:00 am in the morning to get a slot. Really???? If they wouldn’t drop my calls maybe I would get appointment. I’m in a big pain with sciatica,4 weeks on the sick note,crowling around the house not been able to walk at all for a 9 days now,wanted to request a telephone appointment to have a word with doctor because wanted to increase my medication as it’s not really working and I’m getting the answer that nearest available appointments is 23rd of May!!!!!!!

I have phoned the surgery this morning (Monday 4th ) to have to cancel an appointment due to me contacting noravirus. After spending the day in hospital and leaving at 1 in the morning forgot to ask for a sick note for work. The awful attitude of this nan was unforgivable. He just wasn't interested. Wouldn't let me speak. Very disappointed. Left me quite upset

Possibly the worst doctors in the UK. Was offered in appointment in FIVE weeks time? Yes you read that five weeks!! When you do get an appointment you’re in with the doctor for two minutes before they start rushing you out the door. Luckily moved out of the area so will be moving doctors however this place needs to be shut down asap

I don't understand how this GP surgery has such low reviews. Since I came from Broadoak medical centre (the worst practice I've ever known), I've had no issues with obtaining my medication, nor getting an appointment. 10/10 service.

Most people I know have a different doctors to me and have no problems getting a on the day appointment. I'm lucky if the Receptionist even answer my phone call. So many times I've had to resort to self diagnosising and buying my medication online. I'm finally done with this place.

I just rang and got through to the receptionist to request a prescription review and someone that has stuttering and hearing problems the person who I spoke with I couldn't hear clearly all I heard them say was going to put you through (I think that's what he said) to the prescriptions review then put the phone down!?? He couldn't get away quick enough think he needs some phone training

Been with this surgery 33 years , phoned today for appointment , been very unwell for 3 weeks to be told by a young lad on the phone with a attitude to go to london road , im very unwell and i wouldn't make it to London road, Disgusted with this surgery. When you have had the same issues for more than 3 weeks you should see your GP , not have to go to london road on a bus , poor service from this surgery.

Awful. Cannot get an appointment with Bilborough or Assarts Farm. Never able to get through on the phone, no online booking option. Called as nursery were concerned about my 2 year old. She was unwell & had gone a strange colour. Reception told me that there was only 1 GP at work that day but they were working from home so no physical appointment could be given. I was told to go to a&e. I dread having to phone this place. I need to book an appointment for myself but I hate ringing.

I must say the service has vastly improved since the last time I used the service. The staff at Bilborough have been more than helpful the receptionist are polite and helpful. I'm struggling for the 5 stars because of the problem's in the past but I must say, Thank you 👍

Spoke ti recepition this morning as they message that i need a blood test, theysaid they could di me a blood form as im going ti hosiptal that afternoon , she said it would be ready at 12pm So had to catch a bus out of my way in the pouring rain only to be told it wasn't ready I had to leave to get to my hospital appointment What a waste of my time and money the reception doesn't really get a star it's rubbish And now on the friday ring and make appointment which is cancelked 2 hours later and then given a phone call appointment for tomorrow. Left hand doesn't know what the right hand is doing comes to mind

I have no problems with this surgery the receptionist have always been lovely and I've had no problems. I called the other day to cancel my husband's appointment and the lady on the phone said oh you don't sound well at all yourself would you like me to see if I can get you in to see a doctor I was in that afternoon. Thank you so much.

worst gp by I can't make an appointment for a medical certificate for my daughter after heart surgery. When I call at 8 am she can't get me and at 9 am sorry there is no room for today please call tomorrow anyway for a few days. I will report it somewhere else because this is...

The reception staf very very rude, I call them from Monday to Friday and I couldn’t leave appointment, they just lying call tomorrow call tomorrow just that one I heard from them, and they shouting to me when I want the reason why they said all the time same thing , when I was talking with reception 2 times they close the phone on me becouse she’s angry why I ask her:- can you please explain to me why I can’t leave appointment. Me and my family never go again to the Bilborough Medical Centre, i already found another GP ,

Not even worthy of 1 star. Advised they were accepting new patients and that I could book an appointment once registered to then be told as soon as I register that no appointments are available even to pre-book! Why accept new patients if at max capacity for appointments? Had to use 111 service to get an appointment at this practice (so there are appointment slots despite being told there aren’t any!) and even when the surgery text you to book an appointment to discuss results the receptionists still try to refuse giving you one. If you challenge it be prepared to be met with attitude for daring to want an appointment to discuss your own health.

After numerous appointments being cancelled on the day after waiting weeks sometimes months I was finally rushed into hospital away from my young children and kept there until the New Year. The reception staff are lazy, arrogant and chavvy offering zero client care or empathy. I decided that the centre is not only a hinderance on my own wellbeing but should actually be closed down. They are certainly responsible for many many illnesses becoming worse for people and maybe even deaths. I decided to pay privately for my treatment and is all I need to stop the constant pain and suffering was a referral (one sentence on a Bupa form and a signature) from my doctor. I was told by the chavvy crooks on reception that it was £35 to get the referral which I thought was ludicrous but due to the pain made no issue of it. I pulled out my card and was told that due to it being private work despite it being my own GP just confirming my history that I had to pay the £35 in cash. The explanation given was that the doctors do not declare the income through the surgery. Basically it sounded like some back street alley practice offering dodgy surgery with a blunt and rusty blade. I was told that once I pay the cash I would have to wait in pain for 4-6 weeks until my two minute form reached the top of a queue. There were no appointments available for help in controlling the pain whilst I wait for the referral form to be signed and was advised to call at 8 am for an emergency appointment but they didn’t disclose you simply cannot get through. After waiting from 14 in the queue from 8.01am once I got to number 1 I was informed “sorry you call cannot be taken” this happened for 3 consecutive days. When I went in to complain I was treated like vermin and when I finally got agitated whilst filming the whole incident and I swore at the receptionists for both her disgusting attitude and constant lies,I received notification I was now removed from all surgeries for 12 months. This place needs closing down and investigating and the owners maybe even staff and doctors put in prison. I have contacted the press and the NHS and will be passing on details of not only mine but other peoples treatment also. Do not register here they will not be around long enough to see you and the staff on the reception will soon have to fund their chavvy lives via a Jobseeker’s Allowance.

I have never been so peeved off with a surgery before. I had an appointment and got there 6 mins early, 5 people also waiting in front. 1 person on reception trying to deal with blood test forms an booking in. She was struggling . Someone finally steps out if the bk room and ask whose got an appointment. 3 of us said yes,(2 were after my time) but am now over 10 mins late for m appointment. I get asked to rebook for afternoon ( which I couldn’t) or wait till December. When I replied that they can explain to the dr that they were saying I couldn’t have my appointment as they made me late , I was asked to wait by the nurses room. People are still being made late for their appointments as 1 person is on reception and the self check in is playing up. Seriously thinking of changing drs

Been putting off my concern for my health declining for so long because I couldn’t get an appointment and then when they started to get drastically worse l literally had to beg for an appointment and told them I was getting worse for them to actually do anything. They only gave me a telephone appointment for 11am. I got a call at 9:30am and was rang by the most rudest, disgusting lady who put so much pressure on me to tell her what my problem was as quickly as possible. Her manner really triggered my anxiety and when I asked for a moment to breath she told me she doesn’t have time for that. So I told her all the symptoms I was having; loosing a stone in less than 10 days, extreme muscle cramping, a consistent cough for nearly 2 months, urinating problems, breathlessness, trouble sleeping. I could go on. All this have been going ignored for so long because the GP doesn’t listen or you can’t get an appointment. She then reprimanded me for talking to her about more than one problem? but I was just listing my symptoms; Of course it’s going to be more than one “problem”… they are symptoms? The practise is no help what so ever and should be shut down and staffing completely replaced. Everyone from the GPs to receptionists are rude, don’t care and make trying to look after your health as hard as possible. The nurses there are very kind however.

I have the same medication on repeat every month. One certain tablets I only got half of, out of stock apparently, now after 3 weeks they are still out of stock and I have ran out. Rang the doctors to explain, said they would do a prescription for the rest to take to another pharmacy, this was 3 days ago and still waiting for prescription to be signed. It’s now Friday not gonna have enough to last me over the weekend. This surgery is absolutely shocking