My doctor and my nurses were so sweet and informative of the process. However, the receptionists made my visit frustrating. They originally charged me for services I never asked for and when I told them that I have had the same appointment at another place for hundreds less than what they were charging me, they claimed my medical insurance must have changed which isn't true. Then, when I wasn't able to go through with the procedure due to medical conflicts, they were still charging me hundreds of dollars with only $15 subtracted, not even a full refund. Such a frustrating situation.

I had an appointment, showed up on time and and checked in. I got an initial phone call with health questions and was told to wait for a follow up call before coming into the center. Due to a technological malfunction on their end I never received this follow up call. I went into the center after waiting 40 min past my appointment time only for the staff to be unsympathetic and tell me that there was just a miscommunication and that I was marked as a no show and would have to wait as a walk-in. After an additional 15 min in the waiting room they tell me it was too busy and I would have to wait a lot longer. At this point they sent me to another location with a shorter wait time. Overall was disappointed with the lack of concern with my issues and having to wait over an hour for what should have been a 10 min appointment. I would recommend the Santa Ana location as the staff is much more helpful and friendly.

I went in for a procedure that I had been waiting 2 months for and of which felt a considerable amount of anxiety. Dr. Patell was personable, kind, and supportive. She shared her personal insights and also educated me on various topics surrounding reproductive health as well as the details of the procedure I was about to get. I was scared of the pain and we talked through that. I felt held, supported, and guided. I feel my experience with Dr. Patell was the best experience with any doctor that I have ever had. The nurses at the Orange Health Center were all warm, friendly, helpful, and so kind. I usually don't write reviews, and I had to this time because it truly moved me to tears how held I felt throughout the entire experience. I am endlessly grateful to Planned Parenthood, and everyone at the Planned Parenthood Orange Health Center, from the receptionist to the medical assistants to the nurses and doctor Patell were all so accommodating, nurturing, personable and present. I cannot thank you enough. It was a challenge to face my fears, as I am highly sensitive to medical procedures, and my experience could not have been any more positive. Thank you all so much for your dedication to quality women's reproductive care.

So thankful for the help I've received at this clinic. Ended up having pregnancy complications and they have been so extremely helpful in taking care of me. (More than my own actual OB which says a lot). The whole staff are so kind and work very hard to take care of their patients. I highly recommend this clinic.

Unmotivated staff. Provider ignored my request to pee for a pregnancy test. don’t go here beware this place is not diversity friendly.

From the moment I walked in I felt comfortable everyone was so nice and took the time to talk to me I didn’t felt like I was being judged I can honestly say that from the nurses to the doctors ALL OF THEM CARE!! I have never felt comfortable at a Docor’s office in my life except for here! Thank you everyone!!

I spoke with Julia today and she was helping me get my vaccine scheduled and I gotta say. She was just so friendly and understanding and provided great customer service. Yall better be careful, I'm tempted to get her a job in marketing with me haha!

Easy and straightforward healthcare experience. Much more affordable than anything else in the area. Staff was kind and helpful, and Carolyn the midwife was lovely!