1/5 Vanesa R. 1 year ago on Google
THIS
COMPANY
IS
NOT
COMPLIANT
WITH
THE
REFUND
POLICY
INCLUDED
IN
ITS
WEBPAGE
AND
THEY
WRONGLY
KEPT
MONEY
FROM
INSTEAD
OF
PROVIDING
FULL
REFUND
AS
THE
SERVICE
WAS
NOT
PROVIDED.
Avoid
this
company
at
all
costs.
I
have
been
trying
to
get
a
refund
from
them
for
more
than
2
months
now.
I
sent
them
3
emails
per
week,
at
least,
and
filled
a
refund
form
(after
a
month
of
back
and
forth
emails
they
asked
me
to
do
that).
They
told
me
twice
that
the
refund
was
being
processed
and
this
week
(after
telling
me
that
the
refund
would
take
7
days
to
see
my
account)
they
told
me
that
they
could
not
find
the
refund
form
and
I
needed
to
fill
it
again.
This
company
is
the
worse
I
have
ever
had
to
deal
with.
They"forgot"
to
send
us
the
tests,
by
the
arrival
date,
ignore
our
emails.
When
it
finally
arrived,
it
took
more
than
3
days
to
get
a
resukt
after
they
received
it.
Customer
service
ignores
you,
do
not
pay
attention
to
any
of
your
emails,
lie
and
keep
lying.
DO
NOT
USE
THIS
COMPANY.
Update:
After
resubmitting
the
refund
request
for
the
3rd
time
yesterday
10.04.22
because
they
said
they
could
not
find
the
2
previous
forms,
they
just
sent
me
an
email
saying
that
they
cannot
find
the
form
when
I
sent
them
a
screenshot
of
the
form
and
the
confirmation
of
the
submitted
form!!!!!These
people
are
liars.
DO
NOT
DEAL
WITH
THESE
PEOPLE.
UPDATE:
They
finally
decided
to
refund
my
money
but
they
unlawfully
only
refunded
half
of
what
I
paid.
I
am
reporting
them
to
the
authorities.
They
are
not
even
replying
to
my
numerous
emails.
Update:
They
are
still
keeping
part
of
the
money
and
I
have
reported
them
to
the
department
of
health
and
safety
as
they
are
stealing
the
money.
Nowhere
in
the
refund
policy
said
that
they
will
retaim
part
of
the
money.
DO
NOT
USE
THIS
COMPANY