1
Expert Medicals
Medical Center
😠 I ordered three day 2 tests to be done on return from an Amber country. Only one arrived in good time and was successfully activated, performed and returned on day 2 (Wednesday, so should have arrived on day 3, Thursday). However, the result only arrived on Sunday (day 6), so basically useless.
One...
1.70 (2K reviews)
2
Leylands Medical Centre
General practitioner
😠 I would give zero stars if possible. The most difficult and inept surgery to book an appointment. They wont let you book an appointment in person, phone lines are engaged for over 1 hour. Finally got through - the appointments are all taken. E-consult only between 8am to 10am. Tried at 09:30am a...
2.50 (133 reviews)
3
Ling House Medical Centre
Medical Center
😠 I would put a zero star but there is no option for that. The reception desk is the worst part, the staff are disgusting in their attitude to people. The way they make you tell the receptionist whats wrong with you in front of people is absolutely disgusting, they actually don't want you in there as...
1.80 (123 reviews)
4
Farfield Group Practice
Medical group
😠 Since Modality took over this practice, the quality of care received and level of service is extremely poor, unfortunately the group have a monopoly on the practices in Keighley so there is no alternative for patients. They are understaffed and under qualified, the people answering calls appear to w...
2.00 (122 reviews)
6
Westcliffe Medical Centre
Medical Center
😠 Claim covid causes the ridiculous telephone wait times, it's been like it for years and hasn't changed.
Regularly get engaged tone or que position 16 etc is normal, I've actually rung whilst inside westcliffe medical centre whilst I've heard the women discussing personal affairs and still been on ho...
2.20 (111 reviews)
7
Kensington Street Health Centre
Medical Center
😠 One of the worst surgeries you can deal with. 4 days of calling their line for an appointment at 8am and 100’s of calls later and nobody has answered the phone. This is not the first time. This incompetent surgery could not care less about its patients. I will be raising a complaint. Enough is enou...
1.60 (99 reviews)
8
Shipley Medical Practice
Medical Center
😠 Absolutely disgusting! the service is beyond acceptable, they make patients wait 6+hrs for call back despite arranged by them with allocated time but if the patient is late by 10mins they refuse to see you!!!! No wonder people are dropping because NHS has become a total joke with no care for its se...
2.70 (97 reviews)
9
Thornbury Medical Centre
Medical Center
😠 this place needs new receptionist not just one but all of them . they makes people feel like we actually problem for them there for people with mental health issues will suffer even more ! this isn't acceptable! put many complains and nothing has changed
2.30 (87 reviews)
10
Sunnybank Medical Centre
Medical Center
😠 I have been trying for over 2 hours to access my medical records on the Sunnybank web site, NHS site and the Airmid app without success. I regard myself as reasonably internet savvy but find it impossible to find the record anywhere. Do you have to be an IT expert to use these sites.
Life was much...
2.10 (83 reviews)
11
Parklands Medical Practice
Medical Center
😠 Really really bad here, the doctors are not very good, the reception are quite rude and and abrupt no sympathy or anything makes you wonder why they are in a job such as this. Doc says come after dinner for your meds after a heart attack, get there and told me to come back because the pharmacist is...
1.80 (64 reviews)
12
Frizinghall Medical Centre
Medical Center
😠 Never answer the phone and I get told always to ring at 8am and when I do they never answer. When they decide to answer all the appointments are taken. The male receptionist they have there is so unprofessional and has no care about ill patients. Leaving this surgery never using these lot again.
2.60 (58 reviews)
13
Hollyns Health & Wellbeing - Allerton
Doctor
😠 If I could give this practice zero stars I would .They are not fit for purpose and they are the reason a& e is over run because it's near on impossible to get an appointment.The receptionists are rude and grumpy aswell as being patronizing. Somehow all the appointments are gone by 5 past 8 and you c...
1.60 (58 reviews)
14
Bingley Medical Practice
Medical clinic
😐 Great doctors but the reception staff are rude and abrupt. Rang for a doctor's appointment and was told I had to tell her what my issues were, then she started giving opinions on the reason I wanted to see a doctor! I said I just want to see a doctor please and she rudely said fine one will ring you...
4.30 (57 reviews)
15
Haigh Hall Medical Practice
Family practice physician
😠 I have become quite despondent with Haige Hall since they have Merged with Shipley & Westcliffe Surgeries.
It can now take up to two hours to get through on the phone as they are either engaged, or the call is ignored although there are at least 3 admin staff on site.
They no longer have a Nurse pra...
3.30 (48 reviews)
16
Haworth Medical Practice
Medical clinic
🫤 Contact and administration are really poor. The website is difficult to navigate and I believe has not been tested sufficiently to allow a user friendly experience. Contacting the surgery by phone is extremely difficult. I have been on hold anything from 30 mins to over an hour! I have had to repea...
2.30 (48 reviews)
17
Locala Sexual Health
Medical clinic
😠 Do not allow bookable appointments online. You have to ring everyday to get a nurse telephone appointment.
This is unsustainable for those that work and do not have the luxury of being able to sit on the phone each day in the hope of even getting a phone appointment.
However, I'm not sure how a nurs...
3.00 (47 reviews)
18
Barkerend Health Centre
Medical Center
😠 Absolutely unprofessional from rude receptionist to Doctor H who’s got too many patients (cares more about how to make more money) so receptionist refuses genuinely ill patients that need a doctor.
Every time you ring you can’t get through then when you go down the receptionist will rudely turn you...
2.00 (45 reviews)
19
Little Horton Lane Medical Centre
Medical clinic
😠 The most rude receptionist/practice manager I'd say in the whole of medicine! It's dead easy to get seen if you are jobless but God help you if you work and can't phone at 8am in the morning. The surgery has very dated equipment, the appointment system is an absolute joke and I shall be complaining...
1.50 (45 reviews)
20
Farrow Medical Centre
Medical Center
😠 If 0 stars was an option i would give it! My 3 year old son has had a high temperature over 41+ for the past 6 days! We don't call up because doctors are useless here! Its come to a point now he’s started to get spots around his hands and feet. Stayed awake all night to ring at 8:00am on the dot and...
2.50 (41 reviews)