Top rated Banks in Melbourne

Experience the best that Melbourne has to offer with our curated list of top-rated places. Sorted by average review scores from venues boasting over 30 reviews, these establishments promise exceptional quality and experiences to elevate your visit in the city. This list contains 10 places from Bank category.

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Commonwealth Bank St Albans Branch image
1
Commonwealth Bank St Albans Branch
Bank
😠 Very poor customer service. Came to ask about home loan. At first, there was a white guy served us and he explained my questions well. 👍whoever you are. BUT a moment later, the Vietnamese lady "lender" came out talk to us. Very bad attitude and very unprofessional. Took me less than 2 minutes to de...
3.30 (45 reviews)
Westpac Branch Knox City image
2
Westpac Branch Knox City
Bank
😠 It’s really appalling the lack of service. I don’t blame the employees, Westpac greed isn’t helping them. Westpac have closed all the other branches nearby, so this is the only branch and then it’s always understaffed. There are regularly large queues out the door and no one seems to know what’s go...
3.10 (32 reviews)
Commonwealth Bank Frankston Branch image
3
Commonwealth Bank Frankston Branch
Bank
😠 With reluctance 1 star for terrible telephone service on the direct line. Would have preferred no stars. Numerous attempts to establish contact, calls always unanswered and only response a recorded message. Corrective management action needed. Not like Commbank to be minimalist with customer service
2.90 (59 reviews)
Commonwealth Bank Watergardens Town Centre image
4
Commonwealth Bank Watergardens Town Centre
Bank
😠 This branch seriously needs an overhaul of new staff. They're all too complacent, and couldnt care less about the need to serve the many customers waiting in the foyer nor the queue to the tellers. Staff are happy to chit chat between themselves before serving the upcoming customers and whilst servi...
2.80 (38 reviews)
NAB image
5
NAB
Bank
😠 Chaotic, unorganised, waste of time. 2 harassed tellers serving a line that stretches outside the bank. Minimum 40 minute wait to make the counter. Welcome to NAB's best customer (dis)service offering!! That's right.....no more face to face human interaction, "go online and talk to our AI Bot" .
2.60 (31 reviews)
Commonwealth Bank Brimbank Branch image
6
Commonwealth Bank Brimbank Branch
Bank
😠 Managers & staff are rude and incompetent. Branch Managers should be a shame of themselves for not taking the time to check facts and be inform. A simple request for activating an existing account for a disable person with the correct VCAT order turned into the most stressful experience. Due to the...
2.50 (72 reviews)
Commonwealth Bank Westfield Knox Branch image
7
Commonwealth Bank Westfield Knox Branch
Bank
😠 Rude staff (especially teller!). Was waiting to see a bank officer and my turn in queue got skipped. Got told to wait until 10 when MAYBE I would be able to see an officer. Save your patience and go to another branch.
2.30 (38 reviews)
ANZ ATM Brimbank image
8
ANZ ATM Brimbank
Bank
😠 I went there to deposit some money into a savings account today. Asked Teller A what's the current interest for this type of account. He said he is not qualified to answer the question. So Teller B went next door to ask a professional, he came back and told me it's less than 2%. So I asked again, do...
2.10 (48 reviews)
NAB image
9
NAB
Bank
🫤 I really don’t like to give unfavorable reviews but I’m this case feel it’s warranted. I use the NAB change machine at Epping quite often. Almost every time I go, there is no change available and then have to stand in line for assistance. This is most frustrating and for a Monday morning at 1030am....
2.10 (42 reviews)
Bank of Melbourne Branch Pavillion Bourke image
10
Bank of Melbourne Branch Pavillion Bourke
Bank
😠 Very arrogant staff, and poor exprience. I have no idea about what it means to renovate the branch so fancy, with slogans demonstrating it is a customer-centred bank, but provide such lackluster and disappointing customer service. The significance of this flashy and unrealistic branch in such financ...
2.10 (35 reviews)
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