Best places: Banks in Birmingham, United Kingdom

😠 Classic example of a modern bank, no people on the desks a que 10 people deep at all times. Just not enough staff serving people. I can't blame the staff but it is a poor experience. I'm guessing they're trying to make it so bad so you just have to do everything online. I have to waste a lot of my l...

😠 Wanted info on opening account and had some queries. Black lady who was advising customers , directed me to the website and fobbed me off. The whole reason I went to the branch was because I had some questions that were unclear on the website. Not good customer service at all.

😠 I honestly cannot believe how shocking the staff is at this branch. From manager to advisors they are extremely rude aggressive and unhelpful. It took me 2months and 5 visits to the branch to request a pin number for my card, I've actually given up and only use my natwest account for online banking...

😠 Was told by customer service agent on the phone I would have to apply in branch for my childs saving account and no appointment is required. I went in branch today to be told by a young lady that I cant do it in branch showed me a QR code to scan and told me to apply online. I explained that's not w...