Best places: Pharmacies in Cardiff, United Kingdom

😠 I genuinely think most of the receptionists working here need a reality check and should all be put through mandated training on how to just interact with other human beings without being rude, condescending and belittling. The doctors and nurses at this surgery are lovely, especially Doctor Barnard...

😠 So bad, I'm leaving my first and probably only ever google review. Doctors and staff are knowledgable and friendly but appointment booking system/contact is an absolute shambles. Phone constantly rings out, no email address to return completed forms to, everything directed to an e-consult form which...

In-store shopping · Kerbside pickup · Delivery

👍👍 Always had a good experience here - the lead pharmacist in particular is always extremely courteous and professional. Thank you!

👍👍 Always very helpful at this surgery. I know that GP surgeries are under a huge amount of pressure, however, the staff here within all departments have always been helpful, polite and thorough. Many thanks Pen Y Cae Surgery.

😠 Very poor front line interaction with customers. Visited 17 Sept. Can only describe staff as arrogantly useless. Told item I wanted was "out of hours" (???). Went to Boots, professional pharmacist excellent. No problem, bought item. Suggest Lloyd's staff receive training from Boots.

🫤 I have been meaning to leave a review for a while. Sadly I feel the practice has significantly declined over the past few years. Whilst I understand the circumstances haven’t been the best and are out of their control, how people choose to react to changing situations and how people choose to treat...

In-store shopping · In-store pick-up

😠 Horribly rude receptionist on the phone this morning. Sounds like she hasn’t got time for anybody, and makes you feel awful for wanting to speak to a doctor about genuine health concerns. The inconvenienced attitude and outright rudeness is the opposite of what a GP receptionist should be. Appointme...

😠 If I could give 0 stars I would…this morning I had the displeasure of meeting by far the rudest professional I have ever spoken to. I was given an appointment on the phone on the 26th of March however that was over a month away at the time so I asked for a sooner one with any doctor to which I was g...

😠 To Dawn receptionist (If this person exists) just to say how disappointed I was with her slamming the phone down on my first call. And for her echoing response of I am not speaking to you anymore on the second call when I requested to speak to the office manager. I was concerned about my son heal...

😠 Used to be decent but has gone so far downhill. The receptionists are particularly awful. 'Call back tomorrow' should be their mantra. The service is so bad that I went private, but unfortunately claim forms still need to be routed through the practice. This means days upon days of being told to cal...

😠 Just wanted to buy a simple head lice shampoo as I work for School and someone close to me had head lice. A not nice young lady refused to sell it to me because she just didn’t believe that I could have it. So I told her I wasn’t sure if I had it but my head was itchy and I just wanted to buy a bott...

😠 kept telling me i had arthritis for months, finally demanded an x-ray and get told no sign of arthritis and finally referred to someone who knows what they are doing, been in pain for months needlessly. absolute joke these people get paid what they do for the service they provide. ran out of pain me...

👍👍 There's a few negative ratings on here, I just want everyone to remember how stretched these services are and bear in mind that the staff here are people too, I imagine their work has been incredibly stressful in recent times. I don't go here and expect everyone to be jolly 100% of the time but I've...

😠 Honestly had the worst experience working here, the constant harassment i got from the staff here put me in a downward spiral to having mental health problems, this company has no family values what so ever, be careful what you sign up for, there was only one lovely lady there (ola) who helped me an...

😠 Never stock my repeat prescription despite it being reissued regular as clockwork. Opening hours are now slashed both weekdays and closed weekends. Such a shame the best pharmacy has become the worst one simply by change of ownership.

😠 My wife contacted the surgery on Monday morning (with some quite serious symptoms) at 8:30 and spoke to an exceptionally helpful lady who took lots of notes and entered them into the system with the promise of a call back. It is now Friday afternoon and we have not heard anything. In the meantime we...