Best places: Public medical centers in West Midlands Combined Authority

👍👍 I wanted to place on record our gratitude to Dr Shah and the rest of the team at West Heath Surgery. Yes, it’s true that we sometimes have to wait for appointments or for them to answer the phone, (we always know what number we are in the call queue), but isn’t that true of all surgeries. We now hav...

😠 Reebok, cancel my appointment totally impossible. I was on the phone for past 1 hr and line constantly busy. I have to drive there find car park space "impossible" to change appointment.

😠 Trying to call to get an appointment has been a complete nightmare. I've been suffering with severe pains in my back since Friday I could hardly sit or stand. Tried calling the surgery on Tuesday but was told I was no 14 and advised to book online. So I made an online request but to date have receiv...

😠 Most useless surgery ever, called at 8am to get an appointment for my newborn, was on hold for 30 minutes just to be told that there’s no appointments left and to call at 12. Called at 12 and was told by rude receptionist that “the recording says there’s no appointments left for today”, keep in mind...

😠 Late 4 min in Covid times and they say have to re book my appointment 🤬🤬🤬 nobody was on the queue at this day… pay fo parking… absolutely prices of sh!t… congratulations for thinking future…

😠 Years ago the chief doctor told me that "teenagers didn't get postnatal depression" and left me suicidal with no help, which I personally think is extremely small minded of her. I moved away and had excellent service from my local doctors in Binley for years and received the treatment I badly needed...

👍👍 I have found all the staff to be extremely helpful and friendly. The service they give is outstanding. Often if I require help, a Doctor will get back to me within a couple of hours and if the Doctor is concerned, they will see me the same day. They never try and fob you off and always show genui...

😠 Telephone / reception staff are extremely rude and stuck up, the have no customer services or care for patients. You spend forever on hold while waiting in a queue to then be told no one can help / no appointments available. Telephone appointment booked today for emergency appointment - missed the...

😠 I have experienced significant challenges with this medical practice. Despite having two degenerative disorders, the communication is severely lacking. Emails go unanswered, and attempting to schedule appointments feels impossible. There is a consistent disregard for patient needs, making it difficu...

😠 I have been with this surgery since I was born, but of late I've been ringing in for information or to check my medications and all I've had is nasty stuck up staff on reception. The way they talk to me is disgustingly rude. It makes me feel really upset so after I've had it for so long, I decided t...

😠 Appalling - only for those who like to be subservient I have been a member of this surgery since 2009 and had registered with the Patient Forum. They espouse that they care what patients think of the surgery, how it is run and welcome feedback on how things can be improved. However previous expe...

😠 The treatment of mental health patients at the surgery is disgraceful and bordering on discriminatory. Despite being on the same anti-depression medication for 2 years, since moving to this surgery they insist I have an appointment every month to "check-up" on me. So every month I have to book an E-...

😠 SACK THE RECEPTIONISTS! Horrible concerning service. To agree with other reviews, they do not care to help. Not that the GP’s make it any better. The NHS is over worked? Are you sure? They aren’t even making time to see patients. Phone call after phone call because they can not be bothered to come i...

😠 Oh wow.. I don't even throw there to start.. I want to give 0 stars but I don't have the option. - they don't care about patients. - if you have a baby and you want to make an appointment because your baby has diarrhoea, spots or something else that you as a mother feel that it's not right, don't wo...

😠 The doctor who called Simon does not give any sign of care about the patient. He puts the patients under rush and a lot of pressure by keep saying you have only 10 minutes, you have only 10 minutes…. This is not the first time I have faced this kind of situation with him, So disappointing to have...

😠 I have had a very strong flu for 3 weeks, fever, body aches, a lot of coughing and I call the Gpi every day and the only solution on the part of the Medical Center is to go to the pharmacy or call 111. I am completely disappointed with the your service because , I was transferred to this medical cen...

😠 Appalling phone system, 22 in the queue over 1 hours wait, decided to drive to the surgery in the end to be told they have no issues with there phone system, I was still on hold whilst in the surgery. The phone line advises to go online as it may be quicker, anything is quicker than your phone lines...

😠 All money paid (tax & NI) over the past 20 years were repaid by a nightmare med experience by this surgery in Dec 2022... My child was ill during Christmas hol ... into the 8th day, I took him to see a doctor. Only he was misdiagnosed by an incompetent doctor from this surgery. After 3.5 days of pr...

😠 Absolute joke. Getting an appointment is basically impossible. Ring at 8am and your 30th in the queue. Sorry but some of us work and can't sit on hold for an hour. If you ring later then you can't get an appointment for the next day. The only way to get an appointment for the NEXT day is ringing at...

😠 I have genuinely never experienced anything quite as desperate as the last 3 weeks of calling this joke of an institution begging for an appointment every single morning. Clear a full hour at least just for them to turn you away. EVERY SINGLE TIME. Still no appointment. They should be closed down an...