Best places: Hot tub stores in Canada

😠 So disappointed with world of spas, and there service department. We spent over $27000.00 on a gazebo, hot tub and a tanning bed this year and had nothing but problems with the hot tub and gazebo. The gazebo was not installed properly and the panels were not screwed down, when we had high winds a c...

👍👍 Kudos to Shawn for his excellent service. He was on time, made sure our spa was placed just the way we wanted, cleaned up after he unpacked the spa, very knowledgeable, very informative, very professional. An enjoyable experience. A pleasure dealing with this company. Would highly recommend it to an...

👍👍 What a cool experience! I’ve done a lot of water/boat activities and this was definitely my first time in a floating hot tub. We were able to get pretty close to a family of seals, and watch as the mother seal pet her baby. It was adorable. I loved the smell of the wood fire that kept the water warm...

👍👍 Chris Clements is a Senior technician at RMPS. He provides great service. He is friendly, courteous, and well organized. He arrived promptly on time and repaired my hot tub fast and efficiently. He is a wealth of knowledge and he was able to answer all my hot tub questions. Alex is the service Mana...

👍👍 We bought our hot tub from Sundance Spas, Burlington 5 yrs ago. When I was in the store trying to decide if this was where I should purchase our first hot tub I overheard a customer stating how amazing the customer service was. That did it for me. I’ve never looked back. The service has been second...

👍👍 We’ve had our hot tub for four years. The guys at Arctic Spas were excellent right from the first time we walked in the store. Extremely knowledgeable and informative staff to help guide you through your purchase and maintenance of the hot tub. The salt water Spa Boy system makes owning this tub pai...

👍👍 Just received my first Arctic Spa hot tub! Shawn and Tyler were awesome at loading it off and into my backyard. They made sure it was in the spot I wanted and then quickly started filling it. They also worked great in collaboration with the electrician to get everything up and running. Both Shawn an...

😠 There hot tubs are beautiful but their customer service after delivery is very bad. Upon deliver, the exterior of my hot tub was scratched and it’s been a year of me trying to get the issue repaired; although minor, they have yet to address the issue even after I have called 3 times and created a cl...

👍👍 We purchased our a Gold Series 570 tub from the guys over at the Spa Shoppe and I have to say the experience has been fantastic. The customer service from the shop is second to none. Everyone is quick to answer ny questions and every single staff member along with the owner are dedicated to making s...

😠 We visited the Home and Garden show and came across the Spa Spot booth. The salesperson we spoke with was friendly and knowledgeable, and we decided to make a deposit for a hot tub. Throughout the process, we had multiple visits to the store where we received helpful assistance from the staff. On th...

😠 Very disappointed with your service department. Called about a pipe leak at the end of March 2023. They finally came to have a look at the pipe leak the beginning of June 2023. July 3, 2023 I finally received a call from them, expecting that the parts were now in and that the service team would b...

👍👍 We purchased a Totem hot tub at the st Thomas home show and had it delivered and set up last week. Jess , our salesperson, was extremely helpful and patient with us after many phone calls and questions. From the initial purchase till after the installation she was in touch with us. The delivery team...

👍👍 Bought our first hot tub at the Sherwood Park location! Cindy was excellent. Very informative without being pushy. We had lots of questions about various hot tubs and what was needed to install our new hot tub in our new house build coming up over the next half year. She made sure to keep us updated...

🫤 Last season we purchased a new pool and had issues with installation. We contacted Mike S. right away. Unfortunately for us, we paid for service and equipment that was not received in good condition. Here we are, into next season ready to open our pool and have not been able to resolve outstanding i...