Worst rated Home health care services in Australia

😠 Utterly Useless. They don't keep appointments and don't answer the phone.

😠 I am writing to express my disappointment with your service. Last Friday, June 15, I called your helpline approximately and the operator was very rude and abrupt. I understand that this time of year it is very busy but I don’t think this excuses rudeness. I called again after 6pm and spoke to a wond...

😠 Seems to be a common issue. I made a booking at 6am and heard nothing, then called and was directed to the message service. Left a message at 11am and got nothing back. I am currently on a call now for over an hour, waiting to see if my daughter will be seen at all today. Do not use this service if...

😠 Do NOT book through these guys! Go to 13 SICK. I called at 3.19 pm, I received a call at approx 4.30pm and was told due to where I lived there would be a wait but that the doctor started at 6.30pm, I thought to myself I could keep my 8 month old up till then no problem. She has been sick so has bee...

😠 Tried booking through app. Ended up having to call. on hold for about 20 minutes. Doctor booked. SMS advising they couldn't contact me about an hour and a half later. No missed calls. Another half an hour later another SMS this time advising appt cancelled as unable to contact me. Again no missed...

😠 Absolutely disgraceful took all of our details for the booking no notification it would cost $38 at the beginning of the call. Then tried to charge us $$ while she was on the move walking around felt like a complete scam. After I refused to pay as the young fella is 1st yr apprentice still has healt...

😠 Worst support coordinator, they leave participate when they needed most. We ask them to prepare paperwork for funding review, then they refuse to provide services and ask us to find a new coordinator.

😠 Literally no customer service. They ask for payment upfront. Something was wrong with the GPs phone. I never got my consult. I have sent multiple messages, waited on hold for over 4 hours, and still trying to get in contact days later (now just to get my money back, never mind getting health care wh...

😠 I have booked a doctor at 2.30pm. It's now 9pm and no one showed up. I've tried to call twice but the girl couldn't tell me anything about the delay. Shocking, this is a health department and to see that its not working at all makes me concerned

👍👍 Dr Richard come to my home this morning as Rocky hospital was 7 hrs more wait he was very professional got my script of antibiotics what I needed life saver as it is a Sunday today thanks doctor 😀 very happy with the service was over 5 hours wait but least it was in my home and got some sleep .

😠 What a horrible service. Phoned and booked an appointment at 1pm. They told me the dr didn’t start until 4pm, so they’d be here 2-3 hours after that. At 9pm I was still waiting for any form of correspondence to let me know when the doctor may arrive. So I called and they said sorry for the inconveni...

🫤 I requested for a doctor visit at 9am, they phoned at approx 930 to confirm a doctor would be sent out to my home within 3 hours. At 2pm no doctor arrived, so I phoned again to ask why it's taking so long. The lady on the phone said that they would message the doctor to call me to confirm what time...

😠 In my experience over the past two years, all the workers who do the domestic assistance and personal care in your home are terrific. But these workers and those of us who need and pay for the services are often let down by the poor communication & coordination skills as well as lack of support & re...

😠 I had headache, fever and bad sore throat last night at 7:14 pm (3rd December 2018). I rang for home doctor at 139999. They asked all the detail which I gave. They also asked if I have medicare card, which I said I don’t. Thats all fine and asked me to wait for call from doctor with approx visiting...

😠 Have used this service before and found it to be good, however called them tonight for my 10yr old son who has nausea and vomiting and severe stomach pain to see if he had appendicitis, as trying to get seen at our hospital is just about impossible without telling them you have already seen a doctor...

😠 Tried to call and it says the number can't be connected....

😠 So unprofessional, would not recommend. Phoned at 10am Sunday morning to make an appointment for my 1 and 2yr old, was told a doctor would not be starting in the area until 4pm, which was fine. At 8pm my 1 yrs symptoms worsen so we rang back to get an update on when to expect to see a doctor, was t...

😠 We waited all day and well past our appointment time with my very sick friend, then the doctor just left to go to the age care centre so we did not ever even get to the doctor. The receptionist made no effort to communicate how sick my friend was to the doctor or that we had waited all day. I firmly...

👍👍 I had to see one of the doctors tonight due to a severe case of gout. It was my first time with Hello home doctor and it was the best experience ever. I was kept informed of my progress on the list and received 2 lovely and very professional phone calls. The doctor herself was so caring and professi...

👍👍 Called last night for a doctor to come out to see my daughter who was unwell. Dr Natalia Perker arrived and was absolutely amazing. She was kind,caring and thorough. She is an absolute asset to your gp team and amazing at what she does. Thank you Dr Perker and Radio doctors for your wonderful servic...