Worst rated Jewelers in Australia

😠 Went to look at a new wedding band, had to wait ages for service while she was serving another customer but didn't even bother to acknowledge we were there and at least say she be with us in a moment. Just before we walked out we got served. Even though she was very pushy about it we decided to go w...

😠 I have had to pay twice to repair a product that broke within a month. The staff are rude and unhelpful. I highly recommend avoiding Zamel's especially this one

👍👍 I love my ring we purchased from here today. Lots of options to choose from after searching the whole store and other jewellery shops but Prouds had most friendly atmosphere

😠 Worst experience ever. Sellers are rude. They don't test their product so be aware that you can buy something faulty from them. And even if their products are faulty, they won't reduce the price. I came to buy something from them, and was happy to help a local shop. Well I ended up giving my money...

😠 HAVE MANY WRONG ANSWERS Been in many times over the years. The lady, perhaps the owner or manager, has always, ALWAYS given me stupid answers. (Not to mention few years back I walked in with a hoodie and she was quite reluctant to let me try on an Omega while I was wearing a Rolex). When asked why...

😠 MISLEADING CLAIM: When we were looking at an item, we were told there is a lifetime warranty if the stones from Item are fallen off Michael Hill will replace it for free of charge. Wife made decision based on this claim, LAter Staff member clarified we need to bring the item to shop every six months...

😠 Appalling customer service. Very disappointed and upset that a business owner could be so rude towards customers wishing to make a purchase. Would rate less than 1 star.

👍 To the person who wrote the previous review yesterday. It always helps not to be RUDE to the person who is serving you. My mother and I have been shopping at Jewellery International for over 28 years and always found them to be very helpful & nice. Please be mindful about how you upset people wit...

😠 Don't waste your money !!! Spent over $7000 on a Vera Wang engagement ring. Within 18months the stone had come out. Went back as had taken out cover, was told the cover doesn't cover it as lost stone is general wear and tear - Really $7k with insurance - Stone comes out of setting and not covered !!...

😠 Last week I came in and they told me $2000 for a ring but said if got a valuation certificate and came back I'd get a higher offer. So I came back with a valuation certificate (which cost me $80) valuing the ring at $7500... but weirdly now they only offered less then $1000 for the exact same ring W...

😠 Disgraceful customer service. Purchased 2 expensive bangles for our Granddaughters at Christmas from the Parramatta store. Within 1 month poor quality lock failed and the other one just split in half. Returned to the shop to a rude assistant who told me it would cost more to fix than to replace. Not...

😠 You need to sort your staff out in the newly opened Mandurah store. My Vera Wang ring was originally bought from another store by my husband for me and he also purchased the after care plan, total of $6000. I contacted the mandurah store by phone three times and my mum also dropped the ring in for m...

👍👍 Purchased a gorgeous Swarovski piece and a Thomas Sabo charm. Nice to have so many different brands to choose from and great service.

😠 NEVER AGAIN! These people do not even deserve a single star. The ladies working Thursday nights are extremely rude and stupid. I do not understand why do people like them get hired in a customer service/sales position when they have 0 ZERO behavioural knowledge. First off all they sold a (discontin...

😠 Absolutely disgusting customer service, breach of contract and confidentiality. Ruthless from head office, ( who refused to identify herself and position within the company, yet claimed the buck stops at her) minimised the issue and stated in a recorded call, that there was no misconduct whatsoever,...

😠 I purchased a rose gold bracelet. It turned silver so they replaced it. The replacement did the same. Their reason was “excessive wear”. I hardly wore it. So it’s not their problem. So what am I supposed to do? Leave it in the drawer? Very unhappy with Zamel’s. Do not shop there.

😠 Called into the store today to look for a gold pendant and nothing was priced. So I guess they could quote any price they wanted. Went up to Sheils and 95% of their items had price tickets so I purchased from them. In and out in 5 minutes.

😠 Purchased a Wii, fully packaged that came with a Wii Fit Board. We asked the young boy who was working if we could have a look in the box to see if everything was there. He took it from us and said he would check for us, so we trusted that he would be honest. However when we got back home, we opene...

😠 Went in looking for jewelry cleaner. Was insisted upon that they would clean it for me. No worries. But they insisted they clean my ring with my wife's much more expensive and intricate ring at the same time and wouldn't do them separately. Hesitantly said yes as being Michael Hill they have a trust...